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“Great Hotel & Staff but the Wifi needs to be sorted out!”
Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
Ranked #25 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
London, United Kingdom
Level Contributor
267 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
“Great Hotel & Staff but the Wifi needs to be sorted out!”
Reviewed 7 July 2014

Large hotel that’s beginning to show its age. The marble lobby area is still palatial and offers several good reasonably priced restaurants, however, it’s 10 years old now and the carpets etc. in the hallways are getting a bit thread bare. There are some refurbishment works going on and surprisingly this didn’t affect us.
The Wifi is appalling here and keeps dropping out or your unable to connect at all, quite frustrating in this day and age...!
That said the location is very near the airport and helps you to avoid the nightmare traffic, as long as you only need to be in this area.
The room it’s self is comfortable with a queen size bed and a separate glass desk, great for working and useful for room service, if you are choosing to eat in your room… The wardrobe in our room was in the bathroom and has limited hanging space, especially for 2 people, but there are plenty of draws. The shower is a ‘wet area’ next to the bath and works well. Good amenities.

We stayed on the club floor and the club lounge itself was very good, the staff were friendly, helpful and accommodating, often anticipating your needs. The club lounge also has a 2 hour ‘happy hour’ each evening serving alcoholic drinks and snacks. The lounge is open 24 hours a day and serves tea, coffee and soft drinks throughout this time.
All in all we would stay here again when in the area, especially as the staff are so good.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelFun24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 8 July 2014
Dear Valued Reviewer,

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback and for choosing to stay with us. We are happy to know that you liked our hotel, overall quality of accommodation we offer, convenient location of our hotel from the airports, the various dining options at our award-winning restaurants and the service extended by our associates at the Grand Club lounge. It gives us much joy in knowing that you recommend us to your family, friends and fellow travellers.

Your feedback with regard to the Wi-Fi connectivity has been duly noted. We are very sorry that you were inconvenienced and please be rest assured that we shall convey your feedback across to the concerned teams.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (471)
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English first
Colchester, United Kingdom
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 July 2014

My second stay at the Grand Hyatt this year and hard to imagine that I would stay anywhere else for my next trips. The rooms are fantastic, a good size, very clean and modern. Two of the only niggles I have are with the room, the first is that the wardrobe space is far too small. Both rooms I had were the same and involved me removing the iron and dressing gown just to make a little more space, still not enough for all of my clothes. The other problem is wifi reception, very poor and I gave up on it. Works fine downstairs in the lobby and restaurants but awful in the rooms. LAN connections in the room work fine but forget it for tablets/phones.
A shame really, if not for this then the hotel would tick all of my boxes.
Outside of the room, the restaurants are excellent, reasonable prices, all good options. The gym is very well equipped - plenty of options and good machines. Didn't get a chance to try the pool but it looks nice. Overall I can't recommend the Grand Hyatt enough - fantastic option in Mumbai.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MGinUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 4 July 2014
Dear Valued Reviewer,

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback and for choosing to stay with us again. It gives us much joy in knowing that you enjoy your stays with us and like the overall quality of accommodation we offer, dining at our award-winning restaurants and the 24-hour gymnasium at Club Oasis – Fitness Centre and Spa.

Your feedback with regard to the closet space and Wi-Fi connectivity in the guestroom has been duly noted. Please be rest assured that we shall convey your feedback across to the concerned teams.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 June 2014

Stopped at this Hotel for a night while travelling back from Colombo to Kolkata. Overall impression was good - it was very near to Airport and though the roads to the Hotel was not that impressive, the interirors bore testimony to Hyatt standards. Well appointed rooms with excellent facilities and nice, courteous staff. The coffee lounge was also quite impressive. Just one thought (a bit insignificant though!) did not undestand the reason of the reception / check in counters being broken up into individual small desks like check in counters at airport. This kind of hit back probably because we are more used to seeing large grand looking reception counters in hotels - but anyway it is quite an insignificant observation. Overall impression - quite good

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dipbast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 1 July 2014
Dear Valued Reviewer,

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback and for choosing to stay with us. We are glad to hear that you enjoyed your time with us and liked the convenient location of Grand Hyatt Mumbai from the international airport, interiors and décor of our hotel, overall quality of accommodation we offer and the Lobby Lounge.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

Awesome stay I ever had. Excellent staff, service is very good. Club staff very attentive and very caring. Nice room good view, Club breakfast is very nice. Cocktails at club lounge is very nice. The music in lounge is very soft it should be a bit loud music. All staff at the club is excellent particularly Rekha was very helpful.

Room Tip: Room towards garden view is quieter and nice.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PDEWAN123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 1 July 2014
Dear Valued Reviewer,

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback and for choosing to stay with us. We are happy to know that you had a great time and liked the service extended by our associates around the hotel, overall quality of accommodation we provide and the services and amenities such as the Cocktail Hours and breakfast at Grand Club lounge. We shall certainly convey your kind comments across to our colleague, Rekha.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 June 2014

In comparison to many other international hotels i rate this as average .Good restaurants and breakfast in particular . Overall the room and service is good .Convenient location for local travel . Easy access to the airport . Privacy factor is good because of the location . The gym and the pool is good .

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rambanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 30 June 2014
Dear Valued Reviewer,

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback and for choosing to stay with us. We are happy to hear that you liked the overall quality of accommodation we provide, your dining experience at our award-winning restaurants; especially over breakfast, the convenient location of our hotel and its close proximity from the airports, 24-hour gymnasium and pool facilities at Club Oasis – Fitness Centre and Spa.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 June 2014 via mobile

We had an awesome experience at Grand Hyatt Mymbai! Being a platinum Hyatt member we were given an upgrade to the club room. The club room included complimentary breakfast and cocktail hour. I would to highlight the excellent service we received at the club Hyatt. Especially Karan M who made sure our experience at the club was excellent!! This is an amazing place to stay if you are looking for an excellent stay. And wanted to be pampered!!! I would recommend this place to everyone who is looking for an exciting stay Mumbai!! Karan M was amazing in the club area and I would recommend everybody to upgrade to the club area if you decide to stay here!!

Stayed June 2014
Helpful?
2 Thank Ankush16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 30 June 2014
Dear Valued Reviewer,

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. It gives us much joy in knowing that you truly had a great time and enjoyed the overall quality of accommodation and services provided at Grand Club and the service extended by our associates. We shall certainly convey your kind comments across to our colleague Karan.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 June 2014 via mobile

We stayed here at the beginning of our time in India. The location of the hotel is quite far out from the central part of the city (30 mins) but the hotel were very good at providing local taxis which are reasonably priced and a set fee.
The service was excellent from all staff but the wifi connection poor and parts of the hotel by the pool were covered with scaffolding and tarpaulin which was a shame.

Stayed May 2014, travelled as a couple
Helpful?
Thank MrsRammington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 26 June 2014
Dear Valued Reviewer,

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback and for choosing to stay with us. We are glad to hear that you truly enjoyed the service extended by our associates. After a distinguished presence on the hospitality front for the past 10 years, we are currently undergoing renovation around the hotel and are happy to tell you that we have completed the initial phase of renovation in our rooms and as rightly mentioned by yourself we have commenced renovation work on the façade of our hotel. Your feedback with respect to the internet connectivity has been duly noted and we have conveyed the same across to the concerned team.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Mumbai

Property: Grand Hyatt Mumbai
Address: Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Mumbai (Bombay)
#17 Business Hotel in Mumbai (Bombay)
#18 Family Hotel in Mumbai (Bombay)
#20 Romantic Hotel in Mumbai (Bombay)
#22 Spa Hotel in Mumbai (Bombay)
#22 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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