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“Real Grand Hotel”
Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
Ranked #24 of 452 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed 22 August 2014

Best location for Business traveller. very near to BKC, Wester expressway, airport etc. Food was awesome specially china house and Fifty Five East Restaurant. Prompt service and helpful staff. They also have a good shopping plaza.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank Jha_VIjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 25 August 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are pleased to know that you had a pleasant stay with us and liked the convenient location of our hotel which is off Western Express Highway with easier access to airports, Bandra Kurla Complex and many other point of interests in the city, your dining experience at our award-winning outlets China House Lounge and Fifty Five East, a convenient retail space of Grand Hyatt Shopping Plaza and the service extended by our staff around the hotel.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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1,670 - 1,676 of 2,852 reviews

Reviewed 20 August 2014

i stayed for one night from 16th aug ,the check in staff was too busy for me ,felt lot of staff and posing more rather than sincerely doing there job ,specially a girl in specs who was acting silly i do not wish to tell her name becoz she would be fired ,better be sincere from now on words
room was done very well ,they have great restaurants for dinning
check out was quick and over all i have a positive view except the check in staff
reminding the check in staffs to be sincere to their jobs

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank nats1771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 21 August 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to hear that you had a comfortable time during your stay with us, and you liked the overall quality of accommodation, range of dining options that we have to offer and you had a quick check-out. However we are extremely sorry to hear that your experience at the time of check-in was not memorable and we sincerely regret any inconvenience that may have been caused to yourself.

Please be rest assured that our staff is committed to ensuring that our esteemed guests such as yourself have a truly enjoyable experience at Grand Hyatt Mumbai every time and your feedback has been communicated to the concerned departments.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 19 August 2014 via mobile

I have been staying here regularly for around 4-5 years at the time IIJS is held. I'd like to come back here yeast after year for their unmatched quality and service....
1.Airport pickup and drop is prompt and worth appreciating.
2. Shuttle service from hotel to exhibition ground and back is very convenient and comfortable.
3. I can bet Hyatt is best in offering the breakfast. ,Be it the variety,quality,cleanliness,service or anything else.
4. Rooms are extremely comfortable with all the amenities.
5. Since the room is booked as an exhibition visitor,it provides full value for money.
6. Amazing health club and swimming pool and special mention to the lemonade at the club Oasis.... It's too refreshing:)
7. Last but not the least. ... I ordered Cocktail pina colada but they brought the Mocktail! However they replaced the same without any argument even though I had already had the one previously served;).... Something very non 5-starry;):P
8. Wanna go back there again and again and again; ):)

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank guptaeti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 21 August 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are delighted to hear that you have had a pleasant stay with us on your each stay and you like the overall quality of accommodation, the convenient location of our hotel with easier access to the city convention centre, the airport pickup and drop facility, the service extended by our staff around the hotel and your experience at our fitness centre and spa of Club Oasis.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 19 August 2014 via mobile

Best location for frequent flyers.
Close to the bandra sea link and close to the western highway and the airport make this the first choice for frequent flyers.
China house is the best Chinese Resturant in town, and so is there Italian.
Service is great.. But you will always find 3-4 corporate events, marriages, functions etc going on .. Which make it little crowed.
They also have a good shopping plaza.

Stayed: March 2014
Thank Siddkulish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 21 August 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are delighted to hear that you truly enjoyed your stay with us and liked the close proximity of our hotel to the airports, the food and service at our award-winning outlets especially Celini and China House Lounge and a convenient retail space of Grand Hyatt Shopping Plaza.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 18 August 2014

Visited Grand Hyatt Mumbai last week for a short stay of one night...As the name suggests itself, its gives you Grandeur feeling moment you enter the lobby. Very professional and courteous staff. Room are extremely well appointed and serves your every basic need well. Since the hotel size is big, pls expect a good amount to walk to your room ;).

On touring the property, I could notice the plaster of the building getting off from many places, which was not too good a sign from view of maintaining 5 star property...but apart from this aspect, there was nothing negative even minutely. Tried their Italian restaurant - Celini and it was truly nice to experience....though the Hotel's primary highlight is Fifty Five East - Buffet Restaurant.

All in all, a delightful experience which you normally expect from Hyatt properties.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ethan_hunt14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 19 August 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are happy to know that you enjoyed your short stay with us and liked the overall quality of accommodation, service extended by our friendly staff, our spacious lobby area and your dining experience at our award winning Italian restaurant Celini and at multi-cuisine restaurant Fifty Five East.

After a distinguished presence on the hospitality front for the past 10 years, we are currently undergoing renovation around the hotel and are happy to tell you that we are in final phase of renovation. You may have also noticed that we have commenced renovation work on the façade of our hotel.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 17 August 2014

I recently visited Mumbai India where I stayed at the Grand Hyatt Mumbai Santa Cruz. Great hotel and the staff if second to none from the door man to house keeping. My most favorite part of the hotel is the Club Lounge. If you ever have a chance to visit please go there to the lounge and witness the hospitality and the professionalism of;
Rekha
One of the most pleasant young lady that I have ever met. She will go out of her way to make you feel welcome. Thank you Ms Rekha for your hospitality.

Yadnya
Ms Yadnya is a very quiet young lady but went out of her way for me and all the other guest. Even though she worked the night shift, she was always will to make sure your request were immediately taken care of.

Anubhuti
Nice young lady who manage the Club Lounge great smile and always professional and polite.


All the guys listed below are like my brothers now and the treated me like I was part of their family and I will be forever eternally grateful to all of them.

Alex
Deepak
Yogesh
Navneet
Adwait
Rajesh
Gavin

My two friends down at the reception desk once they greet you and show you to your room and around the hotel you will understand why I said second to none.

Anjal
Joyti

Room Tip: Grand Club Room
  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank TeeMoney2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 18 August 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are happy to know that you had a wonderful time at our hotel and the service extended by our staff made a difference to make your stay memorable.

In addition, it gives us much joy in knowing that you liked the facilities being offered at our exclusive Grand Club lounge and suggest it to your fellow travellers. We shall certainly convey your feedback to our associate mentioned in your comment.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 14 August 2014

First rate hotel for us but you must pay. The rooms are so comfy and we found all; the staff helpful. Breakfast and all meals are good but you are spoiling yourself when you afford to pay the prices for the hotel. But you do get what you pay for and it IS good.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank tegan m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 16 August 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are delighted to hear that you had a pleasant stay with us and liked the overall quality of accommodation, the service extended by our staff around the hotel and your dining experience was met with your expectations.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Mumbai

Address: Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Mumbai (Bombay)
#17 Business Hotel in Mumbai (Bombay)
#18 Family Hotel in Mumbai (Bombay)
#20 Romantic Hotel in Mumbai (Bombay)
#21 Spa Hotel in Mumbai (Bombay)
#21 Luxury Hotel in Mumbai (Bombay)
Price Range: £87 - £223 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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