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“Great location”
Review of Hotel Marine Plaza

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Hotel Marine Plaza
Ranked #39 of 452 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed 17 February 2014

Wonderful view of the bay from 4th floor room. After a rather cool initial reception the staff were brilliant and did their best to meet our needs.
We did have to be relocated to a non-smoking room though & even that seemed a bit fusty but they gave us a humidifier etc & it cleared - thy need to have all non smoking rooms in one area & enforce the rules or even better become a non smoking hotel completely.
The restaurant was great - very good choice of food and we used that & the bar & enjoyed both very much - loved the patiserrie too. Lovelt touch of being given small cakes in room & also rose & choolates on valentines day.
We walked from here to the train station, markets, museum etc & my husband loved jogging along the road by the water. Wonderful sunsets & lovely street lights in evening.

Room Tip: Go for a view of the Bay if you can
  • Stayed: February 2014, travelled as a couple
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1  Thank Jeanette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPMumbai, Manager at Hotel Marine Plaza, responded to this reviewResponded 26 February 2014

Dear Guest

We thank you wholeheartedly for this kind feedback.

Most importantly we were able to pick up from the initial hiccup is truly nice to know and does go along way in knowing our staff are clued in on guest satisfaction.

We do hope this visit is one of many and we look forward to seeing you'll again.

With every good wish.

Warm regards

Derek D'souza
Executive Assistant Manager

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297 - 303 of 572 reviews

Reviewed 15 February 2014 via mobile

Just had two nights here we were upgraded foc to executive suite fantastic room with excellent view. All staff very professional and friendly. Used Geoffrey's bar and ate in the restaurant. Great rooftop pool with great view of the city. Done a 4 hour city tour of all sights with local taxi. Will definitely use this hotel again.

Stayed: February 2014, travelled as a couple
Thank madamadam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPMumbai, Manager at Hotel Marine Plaza, responded to this reviewResponded 18 February 2014

Dear Guest

Glad to know you had a wonderful stay. We couldn't be more pleased.

Have a Great Year and we hope to see you again.

Warm regards

Derek D'souza
Executive Assistant Manager

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Reviewed 11 February 2014

We have just returned fro Mumbia following a five night stay at the Marine Plaza where we found the location perfect for our stay. The hotel staff are wonderful and we're very helpful with all our needs from booking airport transfers to room service. We had a room facing Marine drive with wonderful views of the bay (We would recommend these rooms for the little extra cost) which was very clean and with the comfiest beds we have known!

The resteraunts in the hotel serve excellent food and the Chinese is very good and a nice change to the local dishes after a while. Breakfast is very good with a wide choice form European to Indian dishes. One small negative was the lack of choice in Geoffry's pub of different beers, we thought more choice would have given it a proper pub feel? Even so it's a nice place to relax.

The hotel has a roof top pool with stunning views of the bay and wonderful sunsets can be seen from here. A nice place to unwind after the hassle and bustle of a shopping trip with a nice cool beer. We had the pool to ourselves most of the time in the late afternoon ( perfect place before going out in the evening).

From the hotel it only take five/ten minutes in a taxi to the area around the gate way of India and the Taj hotel where there are streets that head off to the small stalls selling all the trinkets if you want to get the fel of real Mumbia and the madness of the crowds. There are two stores West View and FabIndia that are very comfortable for shopping like any shops in a european shopping centre where you can shop with air con and without the hustle and bustle - from the hotel it cost about 50 rps (50p) in a taxi.

Overall, a wonderful stay at the Marine Plaza where we will stay again should we return to Mumbia. Perfect location which is just far enough away from the Coluba area with all it's traffic,museums,shops etc.
The area feels safe to walk around and along marine drive itself.

Stayed: February 2014, travelled with family
1  Thank BC1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPMumbai, Manager at Hotel Marine Plaza, responded to this reviewResponded 18 February 2014

Dear Guest

Thank you for the feedback.

You have been generous and we accept this kindheartedly.

I'm sure our team will be excited to hear this and be further motivated in putting their best foot forward at all times.

We look forward to many more visits and our best wishes go out to you'll.

Have a Great Year.

Derek D'souza
Executive Assistant Manager

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Reviewed 6 February 2014

When visiting Mumbai we always stay at the Marine Plaza. The sea facing rooms have floor to ceiling glass windows - the best part of the experience. Rooms are comfortable, spacious and have recently been renovated. The buffet breakfast, served in the coffee shop, is reasonable for the price, but service is poor. Avoid eating at this venue - the food is poor and the service, even worse. However, the Chinese restaurant, Oriental Blossom, is wonderful. Fortunately, they offer these menu items in room service! The lobby bar, Geoffrey's, has lots of old world charm and a great Barman.

The hotel is very well located, on stylish Marine Drive, a stone's throw from Chowpatty, Churchgate and Nariman Point, the business district of south Mumbai.

Room Tip: Deluxe rooms are sea facing and the best views are from the 3rd and 4th floors. Avoid the corner roo...
  • Stayed: August 2013, travelled as a couple
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Thank viviennedBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPMumbai, Manager at Hotel Marine Plaza, responded to this reviewResponded 18 February 2014

Dear Guest

Thank your for your valued patronage over the years.

We appreciate your continued faith in our product as well as service offering.

Your comment on The Bayview Restaurant is not lost and we will take this up with our our Food and Beverage Team. There have been several changes in terms of having live counters and snacks that have been added to the already extensive spread and I'm sure you will appreciate this on your next visit.

As always, we cant wait to have you'll back , so till then our very best from all at Team HMP.

Warm wishes

Derek D'souza
Executive Assistant Manager

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Reviewed 6 February 2014

I stayed in this hotel for two weeks as a single woman of certain age in Bombay to visit family. I could not have asked for a better experience. I was a high maintenance guest who required help at every turn for my first time in India. The staff couldn't have been more accommodating when I asked for help dialing phone numbers, arranging taxis, and finding my way around. I had a lovely sea-facing room where I could watch the marathon and the Republic Day Parade. I appreciated the free internet. The staff knew where I liked to sit at breakfast and how I liked my coffee. I ate in the hotel several times and was never disappointed. I lost my left luggage tag when I took a side trip and the management went out of their way to assure me by e-mail that it would not be a problem when I returned. I enjoyed the variety of people who stayed in the hotel: business travelers, wedding goers, families. The relatively small size of the hotel was just right for me; I would stay at Marine Plaza again in a heartbeat.

  • Stayed: January 2014, travelled solo
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3  Thank elizabeth92001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPMumbai, Manager at Hotel Marine Plaza, responded to this reviewResponded 18 February 2014

Dear Guest

Thank you so much for this feedback.

There is nothing like getting a positive attestation from a long staying guest as we just can't skim the surface daily , but be ourselves and if doing that leaves you with a memorable impression then our hats go off to all our staff for the wonderful work they are doing.

We do hope this would be on of many visits and our very best from all at Team HMP.

We can't wait to have you back.

Warm regards

Derek D'souza
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014

Stayed here for 7 nights last month.We requested for a sea facing room 6 weeks prior to our departure via email and that was confirned.When we arrived there ,they told us that no sea facing rooms were available.Futhermore we had booked a triple sharing room and was only given a double bed.Had to request for a extra mattress in the early hours of our arrival.This was very frustating after a very long flight from South Africa. The extra mattress had to changed 3 times because it was so uncomfortable.Furthermore the housekeeping could not attend to this in time because they were fully booked and did not have one available.Room was cosy though and location was great.

  • Stayed: January 2014, travelled as a couple
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Thank Ravine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPMumbai, Manager at Hotel Marine Plaza, responded to this reviewResponded 18 February 2014

Dear Guest

Our apologies.

Needless to say we are very disappointed to have let you down.

Our sea facing rooms have a very high demand and there are times that it just becomes impossible to meet each request. However since you were staying for 7 nights, I'm sure we could have done better. Forgive us.

We will revisit these issues with the respective teams and hopefully we do get the opportunity of being better hosts next time.

With regrets

Derek D'souza
Executive Assistant Manager

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Reviewed 26 January 2014

First the check in was not smoot.i paid advance 2 months back and i got a conformation over mail that the amount is recieved and reservation is confirmed.but surprisingly my name was not reflected in the reservtion chart for that day i.e(13.01.2014)there is a most hopeless/useless lady in the reservations ms.prachi which will never reply to ur mails promtly and u have to ask for the reply every time.the name is spoiled beacuase of this staff.
Coming to the hotel it is located in a excellent marine drive and the room has every thing you want.it is really extraordinary.the buffet breakfast or the buffet lunch as a wide range of delious dishes.i really recommend this hotel to every body and you will really enjoy the stay.
And last when i check out i again found that my advance amount is credited in my account.simply poor accunts dept and poor administration.

Room Tip: Any room in the front view of the beach on marine drive road.
  • Stayed: January 2014, travelled with family
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1  Thank ramanmoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMPMumbai, Manager at Hotel Marine Plaza, responded to this reviewResponded 29 January 2014

Dear Guest

We thank you very much for the appreciation and recommendation of our hotel, however regret having failed you on the reservation front.

You can be rest assured we will address the same and review the lapses on our part.

We do hope to see you again and assure you of being better hosts next time around.

Warm regards

Derek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Marine Plaza

Address: 29 Marine Drive Road, Mumbai (Bombay) 400020, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Mumbai (Bombay)
#15 Romantic Hotel in Mumbai (Bombay)
#31 Spa Hotel in Mumbai (Bombay)
#33 Luxury Hotel in Mumbai (Bombay)
#46 Family Hotel in Mumbai (Bombay)
#56 Business Hotel in Mumbai (Bombay)
Price Range: £104 - £176 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Marine Plaza 4.5*
Number of rooms: 68
Official Description (provided by the hotel):
Overlooking the Arabian Sea at the end of Marine Drive in Mumbai is the Hotel Marine Plaza, a fashionable, luxury hotel setting international standards in hospitality and comfort. Our fantastic and spell-binding location is best enjoyed from the rooftop terrace garden or the coffee shop. Most of our well appointed bedrooms and suites have the calming view of the Arabian Sea. The Glass bottom pool and Jacuzzi on top of this fabulous 5-story atrium bring out the ‘Unique Marine Experience’ concept of this Boutique Hotel. Hotel Marine Plaza prides itself on the friendly and courteous way it looks after its Guests. Our service is truly impeccable. Our rooms have been given five - star treatment with every amenity to soothe and satisfy the Guest.The international character of the hotel is emphasized by an English Pub 'Geoffrey's' , an Award winning Chinese restaurant, 'The Oriental Blossom' which serves a tempting blend of the familiar with the extraordinary, and 'The Bayview', a 24-hour Restaurant , serving light meals and tantalizing desserts against a panoramic view of the Arabian Sea. ... more   less 
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Also Known As:
Marine Plaza Mumbai
Hotel Marine Plaza Mumbai

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