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“Good”
Review of Hotel Sea Princess

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Hotel Sea Princess
Ranked #87 of 453 Hotels in Mumbai (Bombay)
Reviewed 15 July 2014 via mobile

I stayed there on 12th july.It is really very good 5 star property and everything is excellent especially housekeeping. It is located on juhu beach itself which is directly accessible frm back side of hotel.
3 negative points of it:-
1) reception is really really bad. U should have lots of tolerance during check in and out also.
2) best club "trilogy" is part of hotel but management is different. All trilogy guest have to access thru hotel to reach club as it creates lots of noise, disturbance to all guests. But hotel guest have not access to club even hotel management will promise u of entry to be allowed to club for hotel guests at time of booking.
3) on during my stay a huge fight occured between foreigners and some hotel persons. There was no security for last 15-20 mins to control. It created such a nuisance in the hotel.

Stayed: July 2014, travelled on business
Thank Vikas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minalgundecha, Management at Hotel Sea Princess, responded to this reviewResponded 27 July 2014

Dear Guest,

Thank you for choosing Hotel Sea Princess, Mumbai and taking your time out to share your experience with us through Tripadvisor!

We are happy that you have had a wonderful stay with us, enjoying the beautiful view of the Arabian Sea.
We have noted that you were not happy with the front office, same has been shared with the Training Manager, Also Entry to Trilogy Night Club restricted, to ensure that we can provide the best service to our guests. We are sorry for inconvience caused to you.
It would be our pleasure to welcome you again to Hotel Sea Princess.

With warm regards,
General Manager
Rajesh Mehta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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505 - 511 of 834 reviews

Reviewed 15 July 2014

Most of the services like room service,bell desk,travel desk and staff at restaurant were very good,except with the reception.I requested for an extension of our stay over telephone.The same request was made at the time of checking,I was informed that reception table will let me know but they did nothing as a result there was confusion around which inflicted some harassment and cannot be tolerated.Management should teach the reception staff to treat customer as guest and give value to their time.

Room Tip: All rooms are not sea facing.
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel
Thank Bhaskar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minalgundecha, Management at Hotel Sea Princess, responded to this reviewResponded 26 July 2014

Dear Guest,

Thank you for choosing Hotel Sea Princess, Mumbai and taking your time out to share your experience with us through Tripadvisor!

We are happy that you have had a wonderful stay with us, enjoying the beautiful view of the Arabian Sea .
We have noted that you were happy with all our services and room amenities.
We have noted that you were not happy with the Front Office, same has been taken up with the Training Manager, We apologise for your Inconvenience .

It would be our pleasure to welcome you again to Hotel Sea Princess.

Looking forward to your Future visits :)

With warm regards,
General Manager
Rajesh Mehta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

Its a good hotel. When we entered the hotel lobby, children and all, reached the first table and sat down. We then asked for reservation formalities and the room. The guy, a Sardarji, then looked up and bluntly directed us to the second table saying that it is not his job and reception is the second table. We were taken aback with the blunt matter-of-fact reply. It would be nice if the Hotel puts up a large board stating that checking-in at a particular table or put aside the table not dealing with the checking-in or at least advise the reception staff to be alert with the newly arrived guests. This was the only bad experience of our stay. Although parking of vehicles and entry of drivers near the pool area was also a bit put-off. I would recommend the Hotel when you are travelling alone and not with family.

Room Tip: Ask for rooms that oversaw the sea and not the ones overlooking other building.
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank SauTri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minalgundecha, Management at Hotel Sea Princess, responded to this reviewResponded 9 July 2014

Dear Guest,

Thank You for staying with us again and for providing a feedback on your stay.

It is always our constant endevour to provide the best services at Hotel Sea Princess.
Your words are a source of inspiration for us , encouraging us to continue in our efforts.
We are sorry for the Inconvenience caused during your stay, we have taken it up with the Front Office Department and Training Manager

We are happy that you have had a wonderful stay with us,
enjoying the beautiful view of the Arabian Sea.
It would be our pleasure to welcome you again to Hotel Sea Princess.

Looking forward to your Future visits :)

With warm regards,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

Actually the hotel was very good. So was the staff. Being Pakistani national visiting India, I felt that the Hotel Manager (Mr.Ajit or similar name) didn't welcome us at all while he was very welcoming towards the others. He was the only person in India whom I felt this way about.

Rest the beach view rooms should have a balcony and being an engineer; I am sure it will just take 2-3 weeks to extend the partial sea view windows into balconies.

The inter connecting doors between the rooms was very annoying and we could hear each others sneezing. Please close these doors with brick walls.

Breakfast was just OK. So please improve the standard of dining. Room service was excellent and very quick.

Thanks
Adil

Room Tip: Please don't use the interconnecting rooms with doors that let you hear everything from other ro...
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank adil m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minalgundecha, Management at Hotel Sea Princess, responded to this reviewResponded 9 July 2014

Dear Guest,

Thank You for staying with us again and for providing a feedback on your stay.

It is always our constant endevour to provide the best services at Hotel Sea Princess.
Your words are a source of inspiration for us , encouraging us to continue in our efforts.
We are sorry for Inconvenience caused during your stay , we have taken it up with the Front Office and training manager.

We are happy that you have had a wonderful stay with us,
enjoying the beautiful view of the Arabian Sea.
It would be our pleasure to welcome you again to Hotel Sea Princess.

Looking forward to your Future visits :)

With warm regards,
General Manager
Rajesh Mehta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014 via mobile

As someone who has been staying at Sea Princess for a number of years, I was surprised at the levels of service this time round. Let's start with the positive points: the staff in the cafe and room service boys are absolutely lovely and cater to every individual's needs. The rooms are lovely and clean and the breakfast is fantastic.

On the downside: I had heard the hotel management had changed but only fully appreciated the difference when I saw it myself. The reception staff were moody, arrogant and refused to provide wifi codes until a senior member stepped in. When I visit a hotel, a friendly welcome is what I expect and I was shocked this time round. It left a bitter feeling when I left.

It's a shame as I used to love this hotel, but after the reception staffs treatment I will be looking elsewhere for rates the next time I visit Mumbai! However, thank you to the staff at room service, bell boys and breakfast staff who were fantastic.

Stayed: June 2014
1  Thank H_dha2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minalgundecha, Management at Hotel Sea Princess, responded to this reviewResponded 9 July 2014

Dear Guest,

Thank You for staying with us again and for providing a feedback on your stay.

It is always our constant endevour to provide the best services at Hotel Sea Princess.
Your words are a source of inspiration for us , encouraging us to continue in our efforts.

We have always believed that genuine guest feedback has brought s where we are today. We also value each and every comment, positive or negative and we look at ways to improve at every step.
We are sorry for the inconvience caused during your stay and have taken it up with the Front Office Department.

It would be our pleasure to welcome you again to Hotel Sea Princess.

Looking forward to your Future visits :)

With warm regards,
General Manager
Rajesh Mehta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

I and my family stayed in this hotel for 1 day during our visit to Mumbai and I must say that Hotel Sea Princess is a great hotel. The rooms had nice view, the staff was very polite and helpful and everything about the hotel was just great. I recommend this hotel to everyone.

Room Tip: they negotiate
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nitinjain2285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minalgundecha, Management at Hotel Sea Princess, responded to this reviewResponded 30 June 2014

Dear Guest,

Thank You for staying with us and for providing a feedback on your stay.

It is always our constant endevour to provide the best services at Hotel Sea Princess.
Your words are a source of inspiration for us , encouraging us to continue in our efforts. We are pleased to note that we have been able to offer you another comfortable and memorable stay with us.

We are happy that you have had a wonderful stay with us,
enjoying the beautiful view of the Arabian Sea.
It would be our pleasure to welcome you again to Hotel Sea Princess.

Looking forward to your Future visits :)

With warm regards,
General Manager
Rajesh Mehta

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014 via mobile

I came to this place this morning at 12 noon and the staff here at the front desk says that we are sold out even after my pre booking thru agoda of 4 rooms after waited for 3 hrs I got my room which is having separate bed we are couple and requested for kings bed. Staff here is not at all cooperative and do not value your time. Had a most disgusting experience aver in any hotel.

Stayed: June 2014, travelled with friends
2  Thank Atul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minalgundecha, Management at Hotel Sea Princess, responded to this reviewResponded 24 July 2014

Dear guest,
We took up the matter with our team to understand the problem, we are extremely sorry for the inconvenience caused to you.
We would like to explain to you that you had booked a premium room a luxury sea view room, these rooms do not have the twin bed category. Yes we were sold out and dint have alternate rooms to give you but your premium rooms were ready and your bookings were made.

We apologise for the wait and for the trouble you went through.
We hope to be at service to you and your guests.

Regards,
Hotel Sea Princess Management.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sea Princess

Address: Juhu Tara Road | Santacruz (West), Mumbai (Bombay) 400049, India
Region: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 On the Beach Hotel in Mumbai (Bombay)
#45 Spa Hotel in Mumbai (Bombay)
#57 Luxury Hotel in Mumbai (Bombay)
Price Range: £79 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Sea Princess 4*
Number of rooms: 116
Official Description (provided by the hotel):
Hotel Sea Princess is located along the Juhu Beach. Popular shopping malls and the Bandra-Kurla business district are in close proximity. The Hotel offers tastefully designed accommodation. The 24 hours coffee shop and the restaurant serve Indian, Continental and Oriental Cuisine. An outdoor swimming pool over looking the Arabian Sea.We have Suara Spa which offers various Spa Treatments.Business centre, high speed internet and Foreign Exchange facilities available. ... more   less 
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Also Known As:
Hiltongardeninn

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