I stayed here after our business trip in Mumbai for its proximity to all the tourist sights in South Mumbai. Like I expected, it is a good local hotel, and from a local hotel you can't expect some of the service that you would get from international chains.
Room itself was decently sized and fairly clean, and the room we had came with quite a good view of the sea. Bathroom was okay, not overly spacious. We didn't get free WiFi for our room and would have to pay for it. Not sure if it's because our rate was too cheap?
Hotel lobby was spacious but definitely had a more old-school feel to it. Not surprisingly, Oberoi next door a lot nicer. Breakfast was good in variety and staff was fairly attentive.
One thing I did like about this place was the friendly concierge staff I encountered, who went beyond what was required to make sure I got the information I needed and tried to make my tip pleasant. However, by comparison, their reception and bag drop service seemed in need of improvements--clearly it could be streamlined. Also, putting left baggage outside their office/desk didn't warrant much security for your belongings. I guess one shouldn't put valuables in left luggage to begin with, but it worried me that the left luggage could be taken away by someone else without the staff noticing.
Overall, decent hotel and worth staying if your activities are all within South Mumbai.
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- Also Known As:
- Trident Nariman Point Hotel Mumbai (Bombay)
- Hilton Towers Mumbai
- Hilton Mumbai