I had to visit Mumbai on short notice and booked last minute at the trident seeing how reviewers here highly recommended this hotel. I must say I agree with the reviewers, service attitude in the hotel is truly excellent. Staff are very attentive and seem to enjoy their work, genuine in caring for their guests. This attitude was seen in everyone from arrival pickup to front desk, housekeeping, pool etc. The hotel is nice, facilities are maintained though the slightly dated. I took a Premier ocean view room, the view was foggy that day, unfortunately otherwise on a clear sunny day the view will probably be stunning. The one disappointment was with the room - I requested and was given a non-smoking room, but unfortunately it seems the previous occupant must have smoked there. The smell permeated throughout the room, and as I checked in late at night and was only staying one night I decided not to fuss nor did I request a room change even though it was a little uncomfortable to sleep with this. The smell stayed throughout the night and next day. I mentioned this to the front desk during check out and he was immediately apologetic. Room otherwise was ok, I liked that a giant bottle of water was made available. Room size was fairly large but surprisingly bathroom was a little small for a room that size. Nonetheless well furnished, though I noticed mould rings around the sink stopper and also at the corners and crevices at the wall near the tub. Housekeeper for that section of the hotel could surely have done a better job cleaning the room. Otherwise everything was just fine.
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- Also Known As:
- Trident Nariman Point Hotel Mumbai (Bombay)
- Hilton Towers Mumbai
- Hilton Mumbai