The accomodation was good and Service was good , however they lost our luggage during check out . My self and wife went out after check out for Mumbai tour and requested the hotel to safe keep the luggage . When we returned back the luggage was missing and was informed that it was accidently handover to some other Guest who left to Domestic Airport. The hotel staff managed to locate the luggage and we were informed that it will be handed over to us by one of their staff in Mumbai internaltional airport. On the way the staff called our driver numerous time and asked him to go to Domestic Airport and collect the luggage ourself . I have to call the duty manager and complain regarding the same and finally it was handed over to us at international airport.
We recived our luggage , however missing of luggage is not something acceptable from a Five Star hotel. Keeping in mind the strict security in place in Mumbai and the scrutiny which someone has to go through if the Luggage is not identified by the person whome it was accidenly handed over .
Coz of the accommodation and other services i would recommend the Hotel to other however the hotel should take measures to ensure that the this kind of incident will not happend again.More
- Free Wifi
- Free Parking