I have been a regular traveller to the Trident, Nariman Point over the years and am every disappointed by how their standards have fallen.
The Oberoi level of service is legendary, but the Trident has not been able to keep up the standards, even though they are a part of the same group. It starts from the security at the entrance. At every othe hotel in India - where they now x-ray even your handbag before you enter - security staff are very helpful with your bags. At the Trident you;re own on your own - it's almost as if they really don't want you to ener the hotel - it inconveniences them.
Room service food quality is terrible - last week they made a mess of the staple Indian daal.
Staff is generally good, but you get the occasional staff member who seems to have trained with the security guards and really doesn't give a damn - the list is endless.
At around Rs 10,000 a night, it is just not worth it - you can get a far better room at that price anywhere else in the city.More
- Free Wifi
- Free Parking