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“Good hotel with good location but poor sleep quality and average buffet option”
Review of The Resort

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The Resort
Ranked #49 of 453 Hotels in Mumbai (Bombay)
Certificate of Excellence
Mumbai (Bombay), India
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Good hotel with good location but poor sleep quality and average buffet option”
Reviewed 24 June 2014

The Resort is a pretty good hotel. Nice location, Clean spacious rooms with large balconies and nice view. Lot of things to do in the resort.

But there were a couple of complaints about the room. Firstly the double bed is actually two single bed joined together so its a little uncomfortable and you tend to get drawn toward the centre.

Secondly the Airconditioning was a big problem. The temperature did not go below 24.5 no matter what we did. We complained at least thrice. Someone would come and take a look at it and tell us the problem was solved but it never was. At night it became really stuffy on our first day and we couldn't sleep till 2.30. We were then transferred to another room but here also it was the same problem so we moved back to our original room the next day. Till the end the problem was never solved.

Thirdly, on booking a deluxe room in a 4 star resort we expected that there would be a bath tub. But there wasnt. Apparently we have to tell prior to reserving that we need a bathtub because only a few rooms have them.


The buffet options were really scanty. We had booked an all inclusive package which included breakfast,lunch, dinner. The available options were tasty but by the end we were tired of the same stuff. Last day during dinner we had few guests over who ordered A la Carte and the food was good. So I would advise not taking all inclusive package and go for a la carte instead.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nameet1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this review, 25 June 2014
Dear Mr. Nameet,

Thank you for providing us with a feedback on your recent stay experience. We are happy to hear that you liked our property and facilities at The Resort.

As for the issues regarding the rooms and buffet, I hope you can accept my sincere apologies for the challenges you encountered in our hotel. Please be assured that the feedback is being looked into and appropriate action shall be taken to prevent any guests being similarly inconvenienced in the future. Please be assured we will resolve this issue.

We truly value your business and hope you will give us the opportunity to host you at our hotel and make your experience a rejuvenating one.

Warm Regards
Anuj Prakash
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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790 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (289)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Mumbai
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 23 June 2014

One can combine his business cum holiday trip while choosing to stay at this place as it is a beach resort which is almost 9-10 kms from Malad Mumbai. They have good rooms also with good view, but initially they will try to give old rooms without any good view, but after asking for a good room they allotted new one. Complementary break fast is good, but food is very costly and no restarunts are available nearby. free Sona and jaquizi is really awesome.
Service is also good
Overall it is a good place for a short stay with affordable price.

Room Tip: Be ready to pay more for good rooms with a good view.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeets123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this review, 25 June 2014
Dear Guest

Thank you for your feedback regarding your recent stay at our hotel.

We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. Our team is delighted to hear that you enjoyed our facility and services, especially the Sauna and Jacuzzi.

We look forward to welcoming you back to The Resort in the near future.

Warm Regards
Anuj Prakash
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 June 2014

I booked a room online and they gave me one of the most disgusting rooms I have ever stayed in, it was damp and moldy and the rug was festering. The windows did not open and I woke up with a splitting sinus headache. Needless to say I asked to be moved the next day and for more money I had a GORGEOUS renovated room with my own balcony and an ocean view. I enjoyed my stay and extended for two extra days as it was so nice. Breakfast was decadent and the service great. The salon in the basement and fitness center were wonderful too. I had a massage that I truly enjoyed! Hard to sleep with a wedding rocking the grounds but otherwise rather peaceful. My room was not spotless but it was clean enough and so very pretty. The shower even has a view!

Room Tip: Ask for a renovated room, the others are horrible. Hopefully they are all finished with the renovati...
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lilufoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this review, 23 June 2014
Dear Guest,

It is wonderful to read your lovely review of The Resort on TripAdvisor.

Thank you for being our guest and my team joins me in thanking you for your patronage and the opportunity to be of service to you.

We do apologise for the unsatisfactory room experience, please do be rest assured that the hotel is under renovation and shall be improved upon shortly.

At the same time we are pleased you enjoyed the rest of your stay as well as extended your stay with us.

I thank you once again for your review and do hope that you will give us the opportunity to welcome you again in the future.

Warm Regards
Anuj Prakash
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 6 Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 16 June 2014

This was a first visit to Aksa. The resort was selected by a friend, we were 3 families visiting. Got a good deal through Groupon including 2 meals and breakfast. But our 3 rooms were not ready, only one was at check in time. Luckily we got a villa in place of 2 rooms which was suitable for us, much better than room option. We could relax and chat in the a/c hall, as it was hot outside. The room as well as villa were very neat, clean and well kept. Both adults and children thoroughly enjoyed the swimming pool for few hours. Water was quite clean. The Aksa beach itself is quite beautiful and there is direct access from hotel. But the beach is dangerous for swimming and water is sticky, not good. We spent some time on beach in evening and had snacks on the various stalls on the beach itself. A-La-Carte at the Resort was very expensive. The dinner was better than lunch in both variety and taste, we thoroughly enjoyed it. Would recommend this place for group looking for 1 day / 1 night outing. Go with friends and relax and enjoy.

Room Tip: The villa is excellent if you are in a group and need 2 rooms.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jesrani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this review, 23 June 2014
Dear Guest,

Greetings from The Resort.

Thank you for taking the time out to write a review about our hotel on TripAdvisor. We are truly delighted to read your feedback.

The team is thrilled to read your appreciation for our services and amenities and are glad to hear you have had a wonderful stay at our spacious villas. Our hotel is indeed wonderfully located close to the beach and is thus preferred by many travelers. We have also taken into consideration your feedback regarding the pricing of our restaurant and will look into the matter personally.

We would like to assure you a wonderful experience on all your future visits.We look forward to serve you again!

Warm Regards
Anuj Prakash
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 June 2014

I was at the resort this weekend.....I don know how can the management be so shallow...and even the general staff....my stay had only breakfast included...however the staff over ther pushed us for the lunch buffet saying its complimentary....being confused I asked the staff that my package does not include lunch they looked confused and said it did..however at the time of final settle emnt they made us pay for the crappy lunch buffet saying that they had already informed us about the lunch charges..and the staff openly lied saying that they had already informed us.....however I am never going to this place again as the management cheated us badly

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Humaira Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this review, 16 June 2014
Dear Ms Humaira,

Thank you for your feedback on your recent stay at The Resort. I am sorry to learn of your concerns during your stay and would like to sincerely apologize for the unsatisfactory experience you have expressed.

I am personally very concerned about your dissatisfaction, and would like to know the details of your interaction with us. Therefore I would request you to kindly provide us with your contact details, so that we can do thorough investigation, and make amends.

We, at The Resort have always tried to provide a home away from home to our customers. It is therefore extremely disappointing to have let you down on this occasion.

We apologize once again for the inconvenience caused to you and do hope that you give us the opportunity to host you once again at our Resort.

Warm Regards
Anuj Prakash
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 6 Contributor
121 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 7 June 2014 via mobile

I have been to this place end no of times, this time I visited with my friends as they planned a surprise hens party for me.

This place is so peaceful and quit that being in Mumbai one gets a feel that we are away from the city.

The resort is located at the aksha beach and the beach is accessible from within.

They have lovely hammocks by the pool side to relax.

We went there for a brunch which was priced at 1250 with unlimited beer and access to the pool. The food at the buffet was nice with many options for vegetarians and amazing desserts.

They have happy hours at the bar till 8 pm even on weekends.

If one doesn't want to stay back then I would say this place also rocks for one day picnics.
All age category people would love to be In this place be it kids, family , friends, couples.

Must visit..!

Stayed March 2014, travelled with friends
Helpful?
Thank Amrita_8788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this review, 10 June 2014
Dear Ms Amrita,

Warm Greetings from The Resort.

Thank you for your kind feedback. It gives us much joy in knowing that you truly enjoyed your stay with us and liked the ambiance as well as the buffet that we offer at our hotel. We are very glad to hear that you had a fun and relaxing experience while you were here. We shall definitely convey your feedback to our staff who will be very happy to hear they have met your every expectation.

We thank you once again for your feedback and sincerely look forward to welcome you again at The Resort.

Warm Regards
Anuj Prakash
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

The Hotel is well located and nicely laid out. The reception area is very nice and the check in went quickly as they had all our data ready to go. The rooms are very comfortable and bathrooms are neat and clean. I would recommend this hotel for any stay in Mumbai.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charlie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this review, 7 June 2014
Dear Mr. Charlie,

Thank you for taking out the time to give us your valuable feedback.

We are very pleased to hear that you enjoyed your stay here with us and sincerely appreciate your comments about our property, location and service levels of our team and our overall hotel facilities.

We thank you once again for your feedback and look forward to welcoming you back soon.

Warm Regards
Anuj Prakash
Vice President & General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Resort

Property: The Resort
Address: Madh Marve Road | Malad West, Mumbai (Bombay) 400095, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Mumbai (Bombay)
#50 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Resort 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
Not just a resort. The Resort!Your escape from reality is just a short drive away from Mumbai. The Resort - a deluxe beach hotel with excellent relaxation facilities provides you with the soul-soothing ambience of Aksa beach, a luxurious getaway overlooking the sea within the city. Yet away from the chaos. The Resort is an ideal Wedding destination besides the beach. ... more   less 
Reservation Options:
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Also Known As:
The Hotel Mumbai (Bombay)
Mumbai Resort
The Resort Hotel Mumbai

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