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“Perfect refreshing sea-view break”
Review of The Resort

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The Resort
Ranked #42 of 461 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed 4 August 2014

We went this weekend to the resort. Recommended to call prior to booking in next few months, as it is under going renovation, so the SPA & clubhouse are inaccessible. We were informed that renovation work will be carried out between 9 am & 6 pm.. As we reached around 4, it wasnt much of a disturbance.

The deluxe rooms are spacious wid a bed, sofa & a study table. The best part ofcourse is the unobstructed sea view along with the resort pool view.
We went for a nice walk along the beach in the evening & the next morning too. The Resort has a separate gate to access the beach, however the beach is not private.

We had some bites at the Bayview cafe (decent) & ala carte dinner at High Tide restaurant. Really nice food. The Chocolate rasgulla is highly recommended.
Beautiful weekend spent.

Room Tip: Choose deluxe rooms on higher floors. We stayed in the 5th floor.
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Preeti P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this reviewResponded 6 August 2014

Dear Preeti,

Thank you for your lovely feedback regarding your recent stay at our hotel. I am happy to hear that you had a great time with us.

I am glad to learn that you liked our property, especially our rooms, the beautiful view and the food served at our restaurants.

Thank you once again for your feedback and we look forward to seeing you back at our hotel soon.

Warm Regards
Anuj Prakash
Vice President & General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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556 - 562 of 839 reviews

Reviewed 30 July 2014

Perfect location and best services.. Exceptionally well. Had a great stay here.
It was wonderful experience staying in this Resort. Very well maintained. The cost v/s facilities and above all the quality of facilities are really appreciable. The room and the amenities were up to the standards of any hotel in similar category. The sea-facing deluxe room adorned with big spacious balcony offers a spectacular view of the Aksa Beach behind coconut trees. One can sit and enjoy rain and night view of the sea from here. Large lush green grounds refreshed with monsoon rain, beautifully sculptured landscapes inside the resort makes a vibrant surrounding. Way to the resort through green jungle and Aksa village is also very scenic.
The entire staff is really very well behaved. The hospitality by front desk staff is really deserve appreciations, special thanks to duty Manage Mr. Amit.
Verity, taste and quality of food was excellent.
I would like to visit this place once again and would like suggest all my friends & family to visit this place.

Room Tip: The sea-facing deluxe room in the First or 2nd Floor.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank PulakeshDas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this reviewResponded 31 July 2014

Dear Guest,

Thank you for your review.

I appreciate your positive comments about the team, food, property and service that you received while your stay at our hotel. It means a lot to us when we hear that our guests are happy and I shall definitely convey your message to Mr. Amit.

I thank you once again for your review and do hope to welcome you back again very soon.

Warm Regards
Anuj Prakash
Vice President & General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014 via mobile

I visited this place in March 14 with my husband. The best thing about this place is it's sea view. If u are stressed u can just visit this place n surrender urself in nature. We stayed in deluxe room with big balcony facing sea. U can anytime step outside and roam on sea beach as it's just a step away. Resort is spacious with cleanliness and good open space. The only scope of improvement is for the restaurant serving buffet meal. They have very less varieties in breakfast and meals.Nonveg dishes and desserts are not upto the mark. Otherwise I recommend this place who wanna enjoy peace and silence.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Pooja8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this reviewResponded 25 July 2014

Dear Ms. Pooja,

We do appreciate you taking out the time to share your experience with us while at our hotel.

I am delighted to hear that you enjoyed your stay with us. It was wonderful to read the great things about our property, rooms and services. We continuously working with my team to ensure flawless service and great product experience for all our guests.

We have taken into consideration your comments regarding out buffet and have conveyed your concerns to the department in charge of the same.

We thank you once again for your review and look forward to welcome you back to the hotel sometime soon.

Warm Regards
Anuj Prakash
Vice President & General Manage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014

Visited this place on 7th/8th June 2014 to celebrate my wife's bday. Took a 1 night package for around 5k. Fabulous location, just by a clean beach. Has a great pool. The gym was closed for renovation so didn't get a chance to experience it.
standard room is spacious, however the bathrooms were not cleaned properly and was stinking of urine. Looks like the earlier guests had pee'ed in the bath tub which was the cause for this stench.
Rest everything was in order.
Food was 4/5. However we were welcomed by a rather unfriendly and rude steward/manager who had to be reprimanded for his tone and behaviour towards the fairer sex. He later apologized and the matter was not escalated.
Major room for improvement is the checkin and checkout process. Its highly inefficient and guest are made to wait atleast 45 mins for the same. Please be mentally prepared!
All in all its a great one night experience with a fabulous location and decent food. We had a great time here. Hope this helps.

Room Tip: Get beach facing rooms.. They cost marginally higher but are totally worth it.
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank Ameya_Gondhalekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this reviewResponded 21 July 2014

Dear Mr. Ameya,

We thank you for taking the time to give us your valuable feedback regarding your stay at our hotel.

There is absolutely no reason for any one of our staff to be rude to our guests and I am sorry that you had to face such an instance during your stay here with us. We do apologize for the problem with the bathroom and check out time that you faced and will ensure that this problem is not repeated in the future. Our sincere apologies for the inconvenience.

We are happy to hear that you enjoyed our food and the location of our hotel and hope you can give us another chance to serve you better in the future.

Thank you once again for your feedback and we do hope to see you at The Resort sometime soon.

Warm Regards
Anuj Prakash
Vice President & General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

"The Resort ".......Ideal destination for quite few reasons.....

1. Great Location
2. Courteous staff
3. Breakfast spread
4. Laundry Service

Overall , it will not let you down and make you feel happy....

Room Tip: Must choose rooms with balcony facing the Arabian Sea......
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Aniruddha_pal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this reviewResponded 21 July 2014

Dear Mr. Aniruddha

Thank you for giving us your valuable feedback regarding our hotel.

We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. Our team is delighted to hear that you enjoyed our facility and services, especially the location and buffet breakfast.

Our first priority has always been our guests and I am glad to note that we met your expectations.

We look forward to welcoming you back to The Resort in the near future.

Warm Regards
Anuj Prakash
Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

This was our 2nd time visiting The Resort. We came to celebrate our child's 3 months completed. Last time we had a sea facing deluxe room on 1st fl and room was stunning! View wasn't that great.

This time we had 5th fl and room was really outdated and had no wow to it like 1st fl. But it did have a great view! and a tub big enough to relax for 20 min in hot water.

The staff was very kind. We got in late for lunch buffet and they first said it was closed bc we got here at 3 and it closed at 3. I asked a few more time to please make exception and they did.

Room service was excellent catering to our ever need fast. The AC system was first class. The and down covers and pillows were as plush as you could ask for. :)

Car parking was great. They even wash your car everday and put a little sticky memo on door handle to let you know they washed it.

Food is excellent. We had the package with breakfast lunch and dinner buffet.

But there was one thing that upset me. Upon checkout they came to get our luggage. I gave them my personal bag book bag with valuables thinking they'll take it out with us right to our car. No, the guy left our stuff sitting in a public room next to toilets with on one around. When we got out side we asked were our stuff was and he said it was inside. He was too busy helping someone else and trying to get their tip puttting their stuff in car. That's fine but please don't leave me stuff where no one is watching it. Needless to say from someone who loves to give tips, he did't get one.

Overall, the traffic is a mess trying to get from bandra to this place. Took us 2.5 hrs on a Wed leaving at 10:30am. And same coming leaving Tues at 1pm.

Pleasant place worth a stay but rooms need a facelift. I would recommend this place but try to take a 1st or 2nd floor newly remodeled deluxe room.

O yea, they are doing work at this hotel so all day there was drilling vibrations going on! Not good while trying to relax and enjoy the view of the ocean.

Room Tip: 1st or 2nd floor rooms are new remodeled executive rooms. 5th floor is a disgrace for a 5star hotel...
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank WorldTraveling215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this reviewResponded 21 July 2014

Dear Mr. Johnathan,

I thank you for your valuable feedback and am pleased to know that your stay with us was yet another memorable one. Your appreciation of the hotel guest room, quality of food and overall cleanliness is most appreciated.

I share your concern and apologize for the noise you had to bear with regarding our renovation process as currently we are renovating our property to give our guests the best.

We do apologize for the service lapse you experienced regarding your check out. While I can assure you that this is a rare occurrence, the reasons for this shall be thoroughly looked into so that such lapses do not occur again.

We thank you once again for giving us your valuable feedback and look forward to seeing you again at The Resort.

Warm Regards
Anuj Prakash
Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

We picked The Resort because of the price from Agoda. We were given 3 rooms on a high floor and other than the fact that the rooms did not have double beds and were not beach facing, they were perfect. Everything aspect of our 1 day stay was almost perfect. The staff is very professional. The facilities are well maintained.
The few things that I was not too thrilled about were:
1) A security deposit charged in the form of a sale.
Most hotels will take your card details when you check-in and swipe in case of any charges. With the resort they actually charged our cards with 2K INR per room which is refunded but in the form of cash. Being a top-shot facility they can and should be able to reverse the charge on my card.
2) Overpriced meals
We had a buffet dinner which was in excess of a 1K INR per person. At that price I expect an almost fine dining experience which is definitely not what the resort offers. The Ala Carte prices also are exorbitant. In my opinion, the cost of food feels almost like a hidden cost.

However, all things being equal I still enjoyed "The Resort" and would definitely return.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank zareerk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fom1976, General Manager at The Resort, responded to this reviewResponded 3 July 2014

Dear Mr. Zareer,

Thank you for your valuable feedback. We are delighted to hear that you had a great experience with us at The Resort

Our first priority have always been our guests and I am glad to note that we met your expectations. We are glad you enjoyed our property, facilities and our staff's professionalism.

I have noted your comments regarding the check-in card charges as well as the pricing of our meals, and have shared your feedback with the relevant department heads. Our team will look into the matter and shall take the appropriate measures for the same.

Once again we thank you for giving us your valuable feedback and await your return at The Resort sometime soon.

Warm Regards
Anuj Prakash
Vice President & General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Resort

Address: Madh Marve Road | Malad West, Mumbai (Bombay) 400095, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Mumbai (Bombay)
#49 Family Hotel in Mumbai (Bombay)
Price Range: £56 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Resort 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
Not just a resort. The Resort!Your escape from reality is just a short drive away from Mumbai. The Resort - a deluxe beach hotel with excellent relaxation facilities provides you with the soul-soothing ambience of Aksa beach, a luxurious getaway overlooking the sea within the city. Yet away from the chaos. The Resort is an ideal Wedding destination besides the beach. ... more   less 
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Also Known As:
The Hotel Mumbai (Bombay)
Mumbai Resort
The Resort Hotel Mumbai

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