We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A lot to improve”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Residence Hotel & Apartments
Ranked #102 of 453 Hotels in Mumbai (Bombay)
Mumbai (Bombay), India
Level 4 Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“A lot to improve”
Reviewed 1 September 2013

At the onset i must say i like the place. However, there is a lot to improve.

I stayed here for 2 weeks.As far as location is concerned, not much can be done. It is where it is. What can surely be helped is to make sure gates of adjoining Ramada hotel and positioning of guards. At the moment they give an impression each time you enter the place that probably you are staying at a poor cousin of the hotel next door.

Staying 2 weeks in a hotel is not always easy and it becomes worse if staff are cold. Other than security guards, i don't think any other member of staff used to give any gesture of familiarity. That when i would have all my breakfast and dinner at the hotel for 2 weeks.

The usual breakfast buffet was decent mix of indian and english options. However, the weekend breakfast brunch are organized at Ramada next door and are supposed to be offered as an upgrade but it turns out be a poor show as there are people from outside coming as well and in house guests have to queue up to get basic food. We struggled the one weekend that we stayed in hotel.There were no other options at the Residence other than cereals and milk. And the worst part was the response at the front desk when asked for alternate breakfast - "this is all we have and we can not help".

The room is decent otherwise, basic service is ok usually. However, with its location disadvantage, it must compensate with extra effort on service quality. I would say with just average service, it can not expect more than a 3 star rating.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Journeyman_diary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidencePowai, Manager at The Residence Hotel & Apartments, responded to this review, 3 September 2013
Dear Sir,

Warm Greetings from The Residence Hotel!!

We thank you for choosing our hotel as your preferred choice of accommodation.We understand & sincerely apologize for the inconvenience caused during your stay with us.We value your comments & surely look at correcting ourselves & improving our service standards.

We hope that you would give us another opportunity to serve you in the near future.Rest assured we shall render our best services & leave no space for any kind of discomfort.

Thanking you

Yours Sincerely
Jessie Dsouza
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

273 reviews from our community

Traveller rating
    77
    87
    66
    25
    18
See reviews for
27
27
21
182
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • Any
English first
Berlin, Germany
Level 5 Contributor
95 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 22 July 2013

what a nice place, I received an invitation to the india and took advantage, nocowałym in this hotel for 5 days, I got a room with a great view of the city and the countryside, quiet and peaceful as a paradise great place I very rested, very delicious food, television and the internet are just a few of the many advantages, low price and high quality because this is my favorite hotel.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oleczek1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidencePowai, Manager at The Residence Hotel & Apartments, responded to this review, 1 August 2013
Dear Sir,

We thank you for your time taken to write a review about the hotel & its services.We are always striving to achieve higher guest satisfaction & comfort.

We shall further enhance our services to ensure better comfort & ambience in your future visits.

Once again .Thanking you

Yours Sincerely
Jessie Dsouza
RDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abuja, Nigeria
1 review
Reviewed 30 June 2013

Stayed for three weeks, and i must say the services were excellent. Rooms are fine and always freshened up. I realy liked the views and swiming pools stands out. I liked the level of professionalism displayed by the staffs. Chitan, Kaushal,Rajana, Dharmenra, Aftabdeen were outstanding. I recommend a stay while in Mumbai.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ahmad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidencePowai, Manager at The Residence Hotel & Apartments, responded to this review, 1 August 2013
Dear Sir,

We thank you for choosing our hotel as your preferred choice of accommodation.We are glad to know about your satisfaction with the hotel and its services.We assure you of better services every time you stay with us.We shall further strive to achieve more success at our service levels & improve.

Once again,thanking you

Yours Sincerely
Jessie Dsouza
RDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 June 2013

So I've stayed twice at this hotel, and both have been the worst rollercoaster rides ever.
Most recently, I was upgraded to a suite, making me think "Heck, that's cool. Maybe I'll enjoy it this time". I was already prebooked for 10 days, so like any logical person I thought I was given the suite for the whole tenure of my stay. Alas ! I couldn't be more wrong ! On the 4th day of my stay, at 9pm in the night, the manager comes in and asks me to shift to a standard room, saying somebody else has booked the suite.
Firstly, how can anybody book a room if it is already occupied ? If it was an early booking, why put a guest in a room (knowing he has to stay for 10 days) in a room which has to be vacated in 3 days ? On asking them, all I could get was dumb expression on their faces. Couldn't really argue much as was down with fever.
During my previous visit in Feb, they made us change rooms thrice (yes, 3 times) over our course of stay for 6 days.
Bottom line: If you have a choice, avoid this hotel like a pair.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alekh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidencePowai, Manager at The Residence Hotel & Apartments, responded to this review, 1 August 2013
Dear Sir,

We thank you for choosing our hotel as your preferred choice of accommodation & giving us an opportunity to serve you.

We do apologize for the inconvenience faced by you during your stay.We do face such sold situations many times & have to upgrade some of the guest for that particular day or days.

In such situations we would require the room back as there could be future bookings for that particular room type.

But we sincerely apologize for the above as it is upsetting for any guest to keep moving rooms during his or her stay.

We hope you would give us another opportunity to serve you again in the near future

Kind Regards

Jessie Dsouza
RDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Mumbai (Bombay) hotels

Ahmadabad, Gujarat, India
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 May 2013

The hotel itself is nice. Rooms are very spacious and clean.
But you do not have a lot of dining options around. I personally did not like the buffet spread - Breakfast options are limited too
As compared to other business travel hotels that I have stayed in Mumbai this is strictly to be preferred if I only need a place to sleep at night.
No good restaurants closeby - but you can always go to Powai which is only 3 -4 Kms from this place.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nishant_Dave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidencePowai, Manager at The Residence Hotel & Apartments, responded to this review, 1 August 2013
Dear Sir/ Madam,

We thank you for taking your precious time & writing about your experience with us.We definitely would work on your comments & look to improve the quality of food & its services.

Thanking you

Yours Sincerely
Jessie Dsouza
RDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pool, United Kingdom
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 April 2013

An average hotel overlooking the shanti towns of Mumbai is probably how I would describe it best, although some of those shanti houses have satellite TV, and although I didn't, I would have no problem with popping out to the nearest shop to get anything I needed, well, in the daytime anyway.

What did annoy when we were leaving, was one of the hotel staff took my bag (hand luggage back pack) before I realised what was happening. He put it in the taxi - then expected a tip and making it quite clear a tip was expected. It just makes me think all the smiles you get on arrival and departure are, well, fake really. I didn't give him a tip.

On the flip side the pool is fantastic, exactly what we needed after a long flight.

About 30 minutes from the domestic airport at lunchtime, its pretty close and the international airport even closer.

Room Tip: Get a room overlooking the shanti towns and the pool, its quite a contrast to see in one
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank james m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidencePowai, Manager at The Residence Hotel & Apartments, responded to this review, 1 August 2013
Dear Sir,

We thank you for choosing our hotel as your preferred choice of accommodation.We also apologize for the inconvenience caused to you.

We would take this comment as a tool tool to improve our services further.

Once again thanking you

Yours Sincerely

Jessie Dsouza
RDM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandigarh
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2013

Paid over Rs.5000 for a night, that too on a discounted price through hotels.com. It seemed like a budget hotel. Room cleanliness was below average. Variety of food in breakfast was poor and so was the quality. Wouldn't recommend to anyone.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank s_rupinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iftekhar M, Front Office Manager at The Residence Hotel & Apartments, responded to this review, 11 April 2013
Dear Guest,

Thank you considering our hotel for your stay in Mumbai. Your feedback is valuable to us. The entire team at The Residence Hotel & Apartments is disappointed to know that your expectations were not met.

I have personally looked into this matter and also shared your valuable feedback with the relevant team. We would like to assure you of a better experience.

Do let me know when you are next in Mumbai and please be assured that the team is geared up to ensure that your perception about the hotel changes for the positive and I will be pleased to personally look after all the aspects of your stay.

I hope we have the pleasure of welcoming you back at our hotel.

Thank you,

With warm regards,

Iftekhar Mehdi
Front Office Manager
fom@theresidencehotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mumbai (Bombay) hotels
Ramada Powai Hotel and Conventio...
#63 of 453 in Mumbai (Bombay)
824 reviews
Ontime Luxurious Service Apartme...
#108 of 453 in Mumbai (Bombay)
49 reviews
Juhu
The Emerald - Hotel & Service Apartments
The Emerald - Hotel & Service Ap...
#93 of 453 in Mumbai (Bombay)
396 reviews
Show Prices
Show Prices
Show Prices
Lake Bloom Residency
#117 of 453 in Mumbai (Bombay)
69 reviews
Residency Sarovar Portico
#26 of 453 in Mumbai (Bombay)
335 reviews
The Caliph
#392 of 453 in Mumbai (Bombay)
106 reviews
Show Prices
Show Prices
Show Prices

Been to The Residence Hotel & Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Residence Hotel & Apartments

Property: The Residence Hotel & Apartments
Address: Before Vihar Lake Saki Vihar Road, Mumbai (Bombay) 400087, India (Formerly Residence Hotel & Convention Centre)
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#48 Spa Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Residence Hotel & Apartments 3.5*
Number of rooms: 143
Official Description (provided by the hotel):
'The Residence Hotel & Convention Centre' is a veritable haven of comfort in the lush green environment of Powai, near L&T flanked by Aarey & Vihar lake. It is situated 6 kms. from the International Airport, 10 kms. from the Domestic Airport, in close proximity to Hiranandani Gardens, SEEPZ. MIDC.The hotel has a Ozone Swimming Pool. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Hotels.com, TripOnline SA, Cancelon and HotelQuickly so you can book your The Residence Hotel & Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Residence Hotel And Convention Centre

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing