At the onset i must say i like the place. However, there is a lot to improve.
I stayed here for 2 weeks.As far as location is concerned, not much can be done. It is where it is. What can surely be helped is to make sure gates of adjoining Ramada hotel and positioning of guards. At the moment they give an impression each time you enter the place that probably you are staying at a poor cousin of the hotel next door.
Staying 2 weeks in a hotel is not always easy and it becomes worse if staff are cold. Other than security guards, i don't think any other member of staff used to give any gesture of familiarity. That when i would have all my breakfast and dinner at the hotel for 2 weeks.
The usual breakfast buffet was decent mix of indian and english options. However, the weekend breakfast brunch are organized at Ramada next door and are supposed to be offered as an upgrade but it turns out be a poor show as there are people from outside coming as well and in house guests have to queue up to get basic food. We struggled the one weekend that we stayed in hotel.There were no other options at the Residence other than cereals and milk. And the worst part was the response at the front desk when asked for alternate breakfast - "this is all we have and we can not help".
The room is decent otherwise, basic service is ok usually. However, with its location disadvantage, it must compensate with extra effort on service quality. I would say with just average service, it can not expect more than a 3 star rating.
- Official Description (provided by the hotel):
- 'The Residence Hotel & Convention Centre' is a veritable haven of comfort in the lush green environment of Powai, near L&T flanked by Aarey & Vihar lake. It is situated 6 kms. from the International Airport, 10 kms. from the Domestic Airport, in close proximity to Hiranandani Gardens, SEEPZ. MIDC.The hotel has a Ozone Swimming Pool. ... more less
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- Also Known As:
- Residence Hotel And Convention Centre