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“Hotel in good location which needs urgent renovation”
Review of ITC Grand Central

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ITC Grand Central
Ranked #6 of 452 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed 20 November 2013

The ITC Grand Central is an old hotel - and it shows.

Yes, the service is good, the breakfast (indian selection) is really good - but the hotel needs a general makeover, not just a light renovation. Furniture, construction, everything shows its age.

The Club Lounge at the 30th floor offers a very good view, especially from the terraces (where you are even allowed to smoke). The food at the Club Lounge is below par.

The hotel is just okay, 3-4* ranking, not Sheraton Luxury Collection standard at all. I'd stay at the Four Seasons next time.

  • Stayed: November 2013, travelled as a couple
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Thank HONkiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,384 - 1,390 of 2,000 reviews

Reviewed 18 November 2013

Being a business traveler. i m staying in this hotel for almost 6-7 yrs. would be shocked by knowing that i never had more then 2 yrs relation with any other hotel apart of this ITC Grand Central Mumbai. whnvr you r staying with any hotel there certain specific requirement by evry guest of the hotel and its upto the hotel management how they fulfill it that is what the point when guest discontinued the relation . But here in the ITC Grand Central they fulfill all ur resonable requirement in few minutes. that is the quality of this hotel and its people.. and i really appreciate the management who manage there man power in such a manner..over all its a wonderful property in all aspects as per my knowledge. if u r a business traveler u should experience this hotel at least once.

  • Stayed: October 2013, travelled on business
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Thank Brijesh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 20 November 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013

This is a great hotel to stay at if one wants to be in the centre of the city (though the location it self is not the best).The staff is excellent the rooms are what one expects from a luxury hotel. The food unfortunately could be better. I would definitely go back.

Room Tip: Ask for the one that doesn't face a huge pink building. :-) You should get some nice view from t...
  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DI_CB_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 20 November 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013 via mobile

I really enjoyed breakfast and a light lunch in this hotel. The dinners were rather expensive, and a bit too spicy for my wife's tastes. And there was no real Chinese menu, as suggested. Our room was nice, with an OK view. The location is not very scenic, but it was good enough for getting around. We had a good value package. I would certainly stay here again.

Stayed: November 2013, travelled with friends
Thank FilipoBambini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 20 November 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013

This was a business trip. It was business as usual with a pleasant stay as you would expect in a hotel of this standard and ITC. Overall it was a good stay, nice rooms, food, etc. However the best was saved for the last. On checking out early morning, I was asked by the reception officer (I regret not remembering the name) if I would like some breakfast which I declined as I had to leave for the airport. Check out done I was waiting for my car at the porch when the gentleman suddenly came out with a box which had packed breakfast. "Some thing to eat on the way to the airport sir" the man said. I was completely taken aback and was for a moment at a loss of words. Thank you indeed! It is indeed these very small gestures which remain special memories.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Thank Avijit M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 20 November 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 November 2013

A very good hotel near the CBD. The only issue we faced were:

1. Airconditioning refused to go below 24 degrees at times which did not let use the quilt to get that warm sleep.

2. Room had a typical smell to it which was not very welcoming. Though the housekeeping did some fragrance spray but smell did not go away but since we liked the room and the smell only bothered while entering the room, we did not raise the issue again with the hotel.

They can work on the speed of service for breakfast though and also the spread which was largely dominated by south indian cuisine.

Great stay otherwise.

Room Tip: Cant go wrong with your selection
  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nirav24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2013

Overall, good stay, as expected. I think part of the challenge is that the standards are already high. It may not be a Taj or Leela in terms of "hardware" but they can certainly hold their own in terms of "heart ware"! I will certainly come back.

Stayed: November 2013, travelled on business
Thank Melvin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this reviewResponded 20 November 2013

Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for taking the time to share with us such a wonderful review on Trip Advisor.

We are glad that we could make your trip memorable.

Looking forward to your next stay with us.

Best regards,

Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Grand Central

Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Luxury Hotel in Mumbai (Bombay)
#6 Spa Hotel in Mumbai (Bombay)
#9 Business Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
Price Range: £114 - £210 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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