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“Still the best”
Review of ITC Grand Central

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ITC Grand Central
Ranked #7 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Houston, Texas
Level 5 Contributor
75 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Still the best”
Reviewed 23 December 2013

I have stayed here several times and this property is still the best for business travel in Mumbai. Its centrally located and the breakfast buffet is the best among the 5 star propertied in India. Staff is very friendly and helpful.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aiwaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 27 December 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for your lovely feedback on Trip Advisor. We deeply appreciate your comments.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,836 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (401)
Date | Rating
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English first
Chennai (Madras), India
Level 5 Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 December 2013

I got a good deal for stay and breakfast and hence booked this place. The room, service, staff and breakfasts very good in this hotel. I did not have any problem with yantra booking or the hotel. The breakfast spread was also very good. I just hoped I had more time to spend in the hotel. I wish better choices for Internet, like a 6 or 12 hour internet package. It is either 3 hrs or 24 hrs. The Internet speed was good. Definitely worth staying if you consider the staying in Parel, Worli or south of it in Mumbai. I especially liked the sofa near the big window. It was good to sit at 20th floor and see the world go by.

Room Tip: Can't think of any
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  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SatishChn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 26 December 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for your lovely feedback on Trip Advisor. We deeply appreciate your comments.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Navi Mumbai, India
Level 6 Contributor
154 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 19 December 2013

A real classy hotel. Reminded me of the Mumbai that we would see in the films of 70's. Stayed in the 17th floor had a real good view of mumbai. Could see some of the Mills which are changing face in the New world. The High rises and fly overs in the back drop was really charming. It had all the luxury that u look forward to in any ITC hotel. The buffet spread is exciting and really loved the food. Despite the fact that it is located in one of the busiest areas of Mumbai, It still has some greenery to boast of. Overall a very good property.

Room Tip: Higher the floor, the better it is.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sumitaaryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 21 December 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us. We always endeavour to offer the best in the world.

Thank you for staying with us at ITC Grand Central, Mumbai . May we remain as your preferred hotel for stay in all your future visits.

Warmest regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kolkata
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 December 2013

stayed for a week. Rooms were okay. One could view a large expanse( a privilege in Mumbai) but nothing too aesthetic in sight - only array of high-rise. Service seemed less warm & perfunctory. Food was too spicy & oily. Kulfi was good. Swimming pool is so small its more like a large bath tub.
Breakfast buffet is strictly average for such places.

Room Tip: I had an upgrade to Executive rooms as I was SPG - Gold
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Siddhartha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 14 December 2013

The hotel upgraded me to a mini suite. There were lot of frills with a massage chair thrown in for good measure. Service is what you can expect from the best in class. The hotel has an award winning restaurant called kebabs & curries which is awesome & a must visit if you are a lover of good food.

Stayed August 2013, travelled with family
Helpful?
Thank Nuance2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 16 December 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for your lovely feedback on Trip Advisor. We deeply appreciate your comments.

Best regards,

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
Reviewed 10 December 2013

I stayed in ITC grand central for 2 nights along with my family. Overall good experience... Excellent : service, room cleanliness, Average: Children activities, staff behavior at business center Poor: paid wifi, overpriced dinner buffet, disappointing swimming pool cleanliness....

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sachinmanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
itcgrandcentral, General Manager at ITC Grand Central, responded to this review, 13 December 2013
Dear Guest,

Greetings from ITC Grand Central, Mumbai!!

Thank you for your valuable feed back. We will definitely make a point to look into your grievances faced while staying with us and ensure you have a very memorable stay with us on your next stay with us.

Warmest regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
Reviewed 10 December 2013

I stayed in the hotel for two nights and two days. It is centrally located. However, the approach road to the hotel is cumbersome. Hotel need to install more signage. I didn't like the breakfast buffet that much.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank santchak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ITC Grand Central

Property: ITC Grand Central
Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#7 Spa Hotel in Mumbai (Bombay)
#7 Luxury Hotel in Mumbai (Bombay)
#9 Business Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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