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“Truly Grand”
5 of 5 bubbles Review of ITC Grand Central

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ITC Grand Central
Ranked #13 of 444 Hotels in Mumbai (Bombay)
Certificate of Excellence
Philadelphia
Level Contributor
78 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Truly Grand”
5 of 5 bubbles Reviewed 7 January 2010

Terrific Restaurants, Nice location in good ole Bombay and of course, the hotel is LUXURIOUS. Loved It.

  • Liked — Very stylish and Grand hotel - true to the Sheraton Name - Luxury Collection
  • Disliked — Location could sometimes get congested in Mumbai
  • Stayed December 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank KfromDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,638 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (376)
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English first
Mumbai (Bombay), India
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 30 December 2009

It is situated in central Mumbai, easily accessible from the New & Old Business District of Mumbai (BKC, Lower Parel and Nariman Point) and the Airport & Railway Terminus (Mumbai Central & Dadar).

Very nicely designed Hotel Tower has become landmark for Mumbai's Central Suburb. I stayed there for a night in May 2009 in a Junior Suite.

The Jr. Suite offered a decent sized Living Room with Work Desk and a Couch to relax.
A Big Bedroom with a King Sized Bed. A electronically controlled curtained see-thru Bathroom attached to the Bedroom.
An Electronic Massage Chair in the Bedroom.
Two large LCDs (One each in Bedroom and Living Room) strategically located.
A very good Business Amenities, viz, Wired Internet Access, Wi-Fi Access, Fax, etc.
A Very god Spread of Breakfast which was combination of Indian and Continental cuisine.

The only negative part about the Hotel is that now it is surrounded by Tall High Rises which has come up

The Service is Excellent and Efficient. The Check in and Check out where a breeze. The Hotel accommodated us for a bit of delay in checkout with out asking for it.
Overall it is on of the finest Luxury Five Star Hotel ideal for Business Travel and Leisure Travellers as well.

  • Liked — Electronic Massage Chair
  • Disliked — Surrounded by new High Rises
  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank indisuresh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 15 December 2009

The food options are plenty and especially the indian food scene is attractive. The service and the food at the kabab restaurant is very good for both business as well as small family gatherings. The location is very conveniently mid-mubai and the architecture is impressive. The rooms seem okay but the pricing seemed high. Didn't get a chance to go by the poolside but others had nice things to say about it.

  • Stayed September 2008, travelled on business
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank itisjustmeagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 12 December 2009

I have stayed at this hotel for about 10 days in December 2009. It is at a central location which is great for business visits. Service is great and the hotel is very clean. It has an indoor pool and exercise facilities. You can also use the top floor on the tower for business meetings. Restaurants (breakfast, buffet, indian) are all great. You get your money's worth.

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tk5995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
63 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 4 December 2009

Excellent hotel.. Located in close proximity to the central business area as well as south mumbai.. The hotel is somewhat unique in its structure.. Do not miss an excellent indian meal at Kebabs & Kurries especially their signature Dal Makhni.. Rooms are nice, airy and spacious..Absolute must for a business traveller with a slightly lower budget..

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank grj11188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
9 reviews
9 hotel reviews
4 of 5 bubbles Reviewed 4 December 2009

had come here for a 2-day biz trip. good 5-star business hotel, rooms are excellent and decent service too. kebabs & curries offers great food!

Stayed May 2006, travelled on business
Helpful?
Thank thisisnv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangalore
Level Contributor
67 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 bubbles Reviewed 18 November 2009

This was my 3rd business stay at this hotel in this year. The previous 2 times I had some challenges wrt service and airconditioning and I was hoping, this would be a flawless stay. It was not to be, thermostat in my room was not working when I checked in and did not get repaired even after reporting the problem. Finally my room was changed with lots of apologies. I was entitled to some free internet access which was not told to me when I checked in. Room service was great - dont miss their Star of Mumbai Mutton Biryani - simply yummy. Overall For a 5 star hotel - their services and systems are 3 star at best.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShabbirMerchant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ITC Grand Central

Property: ITC Grand Central
Address: 287 Dr Babasaheb Ambedkar Road | Parel, Mumbai (Bombay) 400012, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#9 Business Hotel in Mumbai (Bombay)
#13 Luxury Hotel in Mumbai (Bombay)
#13 Romantic Hotel in Mumbai (Bombay)
#13 Spa Hotel in Mumbai (Bombay)
#22 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Grand Central 5*
Number of rooms: 242
Official Description (provided by the hotel):
: ITC Grand Central, MumbaiITC Grand Central blends the old with the new, standing tall in the heart of the city. With its tower rising high into the sky, it captures the Gothic architectural flourish of colonial ‘Bombay’. The hotel offers a breathtaking 360 degree view of the city. A LEED Platinum Certified Hotel (USBGC), it is located in one of Mumbai’s leading business districts and is a few minutes ride away from key commercial and recreational centers.Dining& Recreation: *Kebabs & Kurries: An Award winning exclusive Indian restaurant offering cuisines of Royalty and Nawabs, rich in folklore and taste through a gastronomic journey of clay ovens, grills and simmering pots of delectable curries. *Hornby’s Pavilion: An all-day dining restaurant set in elegant surroundings, offers a pleasant rendezvous with warm sunlight during the day and cozy romantic setting during evenings. An international a-la-carte menu with traditional Indian favorites along with a delectable buffet spread is available for breakfast, lunch and dinner. *Shanghai Club: An authentic exploration of Chinese cuisine crafted by expatriate chefs. *Dublin- The traditional Irish Pub. ... more   less 
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Also Known As:
Itc Grand Central Hotel Mumbai (Bombay)

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