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Comfort Inn Heritage
Ranked #149 of 452 Hotels in Mumbai (Bombay)
Reviewed 5 September 2013

Good Location, with good connectivity. Value for money. Good food for Non vegetarian. Rooms are clean but very small in size. In some of the rooms you will feet like getting into a cell. Hotel staff is courteous and co-operative.

  • Stayed: June 2013, travelled on business
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Thank Gupta1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (207)
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138 - 144 of 208 reviews

Reviewed 5 September 2013

The Comfort Inn Heritage is part of Choice International, located in Byculla opposite Gloria Church in Mumbai. Centrally located, this hotel looks dilapidated from the outside but is pretty well maintained on the inside and is very close to the Byculla station.

Stayed there for 2 nights on business.

Pro's
• Friendly and helpful staff.
• Pretty clean and well maintained.
• Complimentary Tea/Coffee maker available.
• Complimentary Biscuits provided as part of the Tea kettle.
• Electronic safe available.
• Flat screen TV with satellite channels.
• Quality of breakfast provided was good.
• Early Check In and Late Check Out provided on request.
• Rate can be negotiated.

Con’s
• Very expensive for the facilities provided.
• Very small rooms. Cramped for 2 persons.
• Practically no windows.
• Equipments very poorly maintained.
• Maintenance inside the room needs improvement.
• Housekeeping needs to check the rooms thoroughly before releasing to a guest.
• No Iron Board.
• Iron given on request in very poor condition.
• Breakfast spread very poor for a 3* Hotel.
• Not friendly for the Physically Challenged.
• No health club/gym/swimming pool.

  • Stayed: August 2013, travelled on business
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Thank ksmrsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

Was booked into hotel by travel agent as I was touring India in a group . Stayed there for 2 days . Manager and staff was very helpful . Room was clean and cleaned daily . Breakfast had a good selection for vegetarian and other selection . Fridge did not work in our room . Good value for a holiday . Dinner was a bit expensive and the food was served cold .

  • Stayed: March 2013, travelled as a couple
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1  Thank Farid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2013

Stayed at Comfort Inn for 2 days , a very good hotel as far as location is concerned.

Courteous and helpful staff [Front office/Duty Managers/House Keeping/ room service guys - ALL]. That's their real USP.

Problem of hot water was immediately attended to by their staff. Very decent Front Office Executives/Order Takers.

  • Stayed: July 2013, travelled on business
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Thank Mohammed I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2013 via mobile

Its a very good place to stay if u hv got u working at town side nice rooms spacious bathroom and limited but good vegeterian breakfast one can plan a buisness stay here
Would appreciate mr vijay from sales who explained us everything and made our stay comfortable

  • Stayed: May 2013
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2  Thank Rohit V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2013

hi everyone,

stayed at Comfort Inn for 2 days , its a very good hotel as far as location is concerned, booked deluxe room, room was of spacious size, clean . The staff was polite and helpful.

Plus points : Location, Rooms
Negative points : Room Service very slow, Food and breakfast not good, Lower level staff always asking for Tips .

But i think overall good place to stay if u there for short tours. Worth it.

  • Stayed: May 2013, travelled with family
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1  Thank zariradpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2013

Hi everyone. This is the 4th hotel I am reviewing on my short break to India. Comfort inn is a comfort budget hotel located at Byculla. It is in midst of south Mumbai. I stayed here from 21st to 24th April. Booked the room online from Sutton, Surrey. The booking process was easy and standard with confirmed reservation in minutes. I had initially booked a single room but was apprehensive as a single room in busy mumbai means small. After an hour's taxi drive from Mumbai airport, I reached the place and asked for a double bedroom. The manager and reception staff were polite. They requested me to first see the single room I had booked and then offered to change if necessary. The single room was big enough for me and all my apprehension was laid to rest. The room was big and clean. It was on the newly renovated 2nd floor. There is no window on any of the second floor rooms. The bathroom was spacious, big, clean and well stocked. The service staff were impeccable. I chose the "big" single room and was happy with it. The AC was supercool. No complaints about that. Mumbai heat was 38 degrees centigrade and humidity was around 80%. The room was very quiet considering the noise outside on the main road. The bed and sleep quality was good. The bathroom was big and 2 separate areas for loo and shower, separated by a glass door. Once you come out of the hotel, there is constant vehicle honks, smoke, dust etc. The hotel Wifi was free and good fast connectivity. The breakfast in the coffee lounge was good and delicious. Omlettes on order, plenty of fruit, local cuisine and fresh beverages. There is a fabulous restaurant attached to the hotel called " Nizam's Heritage". The food was superb and hygienic. I opted for mutton biryani and egg curry. The head chef Mr Mahesh came out of the kitchen to meet me and asked me how I had wanted my biryani. That was a pleasant surprise and after 30 mins, the dish left me finger licking. Thanks to Mr Mahesh. It was one of the best I have ever eaten. All the local shops are at walking distance ie pharmacy, ATM, clinics, shops, saloon, clinics etc. Local taxis AC and non-AC available 24/7. CSTM railway station is a 20 minute drive and BCT railway station is a 15 minutes drive. They are the 2 main railway stations in south mumbai. If you have a train to catch ( which I had), it was very convenient. There are a lot of eateries outside the hotel, but I personally advise anyone against it because of cleanliness and hygiene. You don't want to have stomach upsets / diarrhoea on vacation. It was summer and hot. So precautions against non-vegetarian products is a must. The local Byculla station is a 5 min walk. I experienced it once. It was the first time. And the last. The local train travel was horrendous, dangerous and rude ferocious sweaty passengers. It was crowded even in first class and pickpockets everywhere. Auto-rickshaws ( tuk-tuks !!) are not permitted in Byculla , so for me it was comfy taxi rides everywhere. There is a very good shopping mall about 10 min drive from my hotel. It is called Phoenix Mills located at Lower Parel. Branded shops, 2 very good bars ( TGIF and Manchester United) and good restaurants. The mall is huge and also has a good multiplex cinema. I got to see a movie with friends and had a good time. To summarise, the hotel room was good for the money I paid for it. All major credit/debit cards accepted. The staff were very polite and helpful. The manager even let me use his office computer for booking and printing flight tickets, which I did at the last minute. Thank you, sir. Food, wifi, comfort , room AC and service was also good. The laundry service was good. None of my clothes got damaged. the only thing is that the room did not have a window. I didn't need one anyway. If I come to south Mumbai, I will stay again in this hotel for sure. I recommend this place to anyone. I have attached 5 photos of the room I stayed in. There is no fitness centre, gym or swimming pool in this hotel.

Room Tip: Please go for the renovated rooms on 2nd floor and enjoy it.
  • Stayed: April 2013, travelled solo
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3  Thank Ravikumar T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Heritage

Address: Sant Savta Marg, Mumbai (Bombay) 400027, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #149 of 452 Hotels in Mumbai (Bombay)
Price Range: £59 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Heritage 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Comfort Inn Heritage Hotel Mumbai (Bombay)
Mumbai Comfort Inn

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