Due to the noise from the mill behind (from last time) I asked for a room on the upper floors - this time I got 7th floor. Which sat underneath a generator - OMG the noise was to the point of vibration. I then moved to the floor below - 6th floor. Noise was less but still there. Due to unforeseen circumstances I still had to stay. The customer service was bad - the new house keeping supervisor for the 6th floor was very inexperienced and unprofessional. I asked for a room clean and did not get till 2 hours later, she prioritised rooms that were going to be checked in much later and not concentrating on the rooms/guests on hand - this caused friction between her and the room cleaner (who had been doing this for years). I could hear their heated conversations in the room I was staying in. Also there were stairs to the room and this is where the supervisor sat. I found this very uncomfortable and awkward as when I opened the room door she was sitting there. Although the rooms look good it's an old hotel and unusually situated - the breakfast/food is good (but bit pricey), there are lots of points that let the place down. Another point is the hot water - it is not 24 hours most of these hotels are solar powered so you will get fairly hot water and only in the morning.
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- Also Known As:
- Comfort Inn Heritage Hotel Mumbai (Bombay)
- Mumbai Comfort Inn