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“Gave this place another chance - not going back!”

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Comfort Inn Heritage
Ranked #151 of 447 Hotels in Mumbai (Bombay)
London
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Gave this place another chance - not going back!”
Reviewed 3 November 2013

Due to the noise from the mill behind (from last time) I asked for a room on the upper floors - this time I got 7th floor. Which sat underneath a generator - OMG the noise was to the point of vibration. I then moved to the floor below - 6th floor. Noise was less but still there. Due to unforeseen circumstances I still had to stay. The customer service was bad - the new house keeping supervisor for the 6th floor was very inexperienced and unprofessional. I asked for a room clean and did not get till 2 hours later, she prioritised rooms that were going to be checked in much later and not concentrating on the rooms/guests on hand - this caused friction between her and the room cleaner (who had been doing this for years). I could hear their heated conversations in the room I was staying in. Also there were stairs to the room and this is where the supervisor sat. I found this very uncomfortable and awkward as when I opened the room door she was sitting there. Although the rooms look good it's an old hotel and unusually situated - the breakfast/food is good (but bit pricey), there are lots of points that let the place down. Another point is the hot water - it is not 24 hours most of these hotels are solar powered so you will get fairly hot water and only in the morning.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MisseySLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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203 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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delhi
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 October 2013

rooms are good enough with parking in south Mumbai. foods is also good. hotel is situated in south Mumbai, some distance from Mumbai VT station. but areas of south Mumbai like marine drive etc is not very far. market is also nearby area. staff is also friendly. one can stay with family n business travellers also who has work in south Mumbai.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank navendu2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 September 2013

I stayed at this place for 20 days during my induction period in my company. Since I did not pay the bills myself (nor do i have any idea about the tariff), I cant comment on whether its worth the price or not. Here's my two cents

1. Clean, well equipped but small and cramped rooms
2. very poor locality - byculla
3. Breakfast spread is most average. The dining area is very small
4. Restaurant food is very expensive
5. Good from connectivity point of view (close to eastern express hway, south mumbai, local station)

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 September 2013

We stayed in two beautiful rooms but the food portions were too small.
Service was quite slow too. Did not find time to check out the in house restaurant.
Check in took ages and check out took even longer.
Lobby was so small. But rooms have good space plan and bathrooms, though tiny were very nice.
Clean and noise free. Had a comfortable stay because we just came in to sleep.

Room Tip: Single rooms are very compact and almost cramped. Rooms on higher floors have better view.
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MercyTetseo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ernakulam, Kerala, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 September 2013

Only only time i had stayed here .i dislike this very much the services were too bad.even they not provided the soaps regularly. Iam totally chagrin due to this. near to byculla police station.Not a good location.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Machu2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 September 2013

Good Location, with good connectivity. Value for money. Good food for Non vegetarian. Rooms are clean but very small in size. In some of the rooms you will feet like getting into a cell. Hotel staff is courteous and co-operative.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gupta1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 September 2013

The Comfort Inn Heritage is part of Choice International, located in Byculla opposite Gloria Church in Mumbai. Centrally located, this hotel looks dilapidated from the outside but is pretty well maintained on the inside and is very close to the Byculla station.

Stayed there for 2 nights on business.

Pro's
• Friendly and helpful staff.
• Pretty clean and well maintained.
• Complimentary Tea/Coffee maker available.
• Complimentary Biscuits provided as part of the Tea kettle.
• Electronic safe available.
• Flat screen TV with satellite channels.
• Quality of breakfast provided was good.
• Early Check In and Late Check Out provided on request.
• Rate can be negotiated.

Con’s
• Very expensive for the facilities provided.
• Very small rooms. Cramped for 2 persons.
• Practically no windows.
• Equipments very poorly maintained.
• Maintenance inside the room needs improvement.
• Housekeeping needs to check the rooms thoroughly before releasing to a guest.
• No Iron Board.
• Iron given on request in very poor condition.
• Breakfast spread very poor for a 3* Hotel.
• Not friendly for the Physically Challenged.
• No health club/gym/swimming pool.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ksmrsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Heritage

Property: Comfort Inn Heritage
Address: Sant Savta Marg, Mumbai (Bombay) 400027, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #151 of 447 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:3 star — Comfort Inn Heritage 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Comfort Inn Heritage Hotel Mumbai (Bombay)
Mumbai Comfort Inn

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