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“Not Great”

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Residency Hotel Andheri
Ranked #57 of 454 Hotels in Mumbai (Bombay)
Bangalore
Level Contributor
80 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Not Great”
Reviewed 19 February 2014

The hotel by itself was a reasonable deal for the price paid. For Rs 3700/- I got a decent size room. The bathrooms were old and looked dirty. The breakfast buffet was the worst I had ever eaten. There was hardly any food on the buffet counter. Whatever was served was of poor quality too.
My worst experience in the hotel was with the watchman/public taxi service. I was on my way out to take the taxi to Goregaon which is about 6 km away. The watchman stopped me and asked me to wait in the porch while he hailed a taxi. He assured me that taxi drivers wouldnt dare overcharge hotel customers. The taxi guy quoted a ridiculous Rs 400 for a 10 minute drive and my guardian watchman didnt do a thing. I was in a hurry but the situation spoiled my mood for the rest of the stay.
I complained to the management twice before writing this review to give them a chance to set things right. However, they were least interested and couldnt bother to spend time on such a minor greivance.

I will try other hotels in future.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thomaser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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441 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Baghdad, Iraq
2 reviews
Reviewed 13 February 2014

when i visit Mumbai India and stay in residency hotel am feel that all staff like my friends especially paramoud and the hotel is very good from it's organize and friendly staff also the point should be care with it from the owners of this hotel is the Arab's foods (Islamic food).especially there is allot of restaurants in our countries under Indian people management.
thanks
Mohamed fadhel

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mofadel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
1 review
Reviewed 7 February 2014

It was for sure one of the best experience and staff was really co-operative. Got upgrade to Club room which was awesome...neat and clean...

Thanks to Rahul for assisting all the time.

My only recommendation is that you should have iron board in room and it should be of good quality.

Room Tip: Club Room.....
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandeep_Si
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
1 review
Reviewed 5 February 2014

Nice hotel..Courteous staff..Good food...Near to Airport
Thanks ShriRaj, Pramaod and all staff particularly
from restaurant for making my stay comfortable.
I had a good experience.
Regards
Vikas chopra

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vikas64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi
Level Contributor
66 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 February 2014

To be fair i wanted to give 3.5/5 rating. Hotel is situated just 2min walk inside an unpleasent lane off the western express highway, 10-15min drive from Airport. Stayed in the upgraded Club Rooms, neat and clean bed, pillows, all basic facilities, room has tea/coffee maker, refrigrator and electronic safe all working in fine conditions. Washroom also clean with clean towels and hand towels, basic toiletries. Good thing is housekeeping is done daily with towel change etc.
Major problem - quality of food both in breakfast and in room service just not good taste and preparation, tried various things . Breakfast has basic variety and is good enough to start the day, will surely stay again as location and price with room quality is good combo but will not be taking major meals except breakfast may be.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Docvini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
1 review
Reviewed 30 January 2014

Its my first business trip towards Mumbai and a great selection to stay.Good Service and everything was fine.Thanks a lot to Mr.Pramod for your excellent support.A place where you can stay again and again.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom_crazy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 January 2014

the room i got was an absolutly strange room. A lot of mildew along the walls because there was no good ventilation. It is absolutely unhealthy and irresponsible to let customers in such rooms. Also without earplugs you can not sleep here. You hear lot of noise and the service and staff of hotel is very average.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank iMNasir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
residencyhotel, Front Office Manager at Residency Hotel Andheri, responded to this review, 19 February 2014
Dear Mr. Nasir,

Greetings from Residency Hotel, Mumbai.

Thank you for taking the time to review our hotel on TripAdvisor.

We have noted your feedback and have taken the necessary corrective measures to ensure the same in not repeated in the future.

Please do give us another opportunity as I am confident you will have a brilliant stay with us. Do let me know when you plan to visit us again, as I will be delighted to look after all aspects of your stay personally.

Residency Hotel & its Staff strives to provide our guests with the best hospitality and services. We hope to welcoming you in the near future.

Regards,
Rahul Ghag,
Duty Manager,
Residency Hotel, Andheri,
Mumbai.

dutymanager@residencymumbai.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residency Hotel Andheri

Property: Residency Hotel Andheri
Address: 213/1 Residency Suren Road, Mumbai (Bombay) 400093, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service
Hotel Style:
Ranked #57 of 454 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:3 star — Residency Hotel Andheri 3*
Number of rooms: 96
Reservation Options:
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