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“really great: you can not avoid it”

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Palms Hotel & Convention Centre
Ranked #409 of 448 Hotels in Mumbai (Bombay)
mumbai
1 review
“really great: you can not avoid it”
Reviewed 26 April 2011

it was really a great hotel as it says...
the room was very spacious with well equipd mini bar, enough gest emenities..
as we checked in to our room it was verry chilled as we are in kashmir or somwhwere in atlantic.
the service in restaurant was great and vrey prompt staff were very helpful and highly educated and good at their work.
room service was very fast like bullet train...we got our full dinner within 25min.
i recomend this hotel for everybody who wants to have seven star experience in four star price.

  • Stayed March 2011, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank littyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DySalesHead, Public Relations Manager at Palms Hotel & Convention Centre, responded to this review, 21 October 2011
Thanks a lot for the review and hope you will be with us again, soon.

Regards

Ashish Mehta
aashish@palmshotelmumbai.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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176 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 20 March 2011

We went to this hotel for one night stay. Decent experience, not five stars by any standards but definitely different from the other crowded five stars. we got the particular villa ie 8511 what we wanted as this one has the best possible view.
private pool is a small dip pool but it does have a nice view. Room service takes time and is chargeable. jacuzzi inside the room was good. the next day breakfast was nice.
in all good for a one night stay.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
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Helpful?
Thank rauljain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nantes, France
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 March 2011

Very old, dirty, 50% of the dishes impossible to eat. In addition, it is very expensive and waiters are not very kind. Several months after, it is still a nightmare.

  • Stayed September 2010, travelled on business
    • Value
    • Location
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Helpful?
1 Thank AutourMonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mumbai (Bombay) hotels

Mumbai (Bombay), India
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 January 2011

We had selected Royal palms villa for 2 nights and had high expectations, but it proved to be a big disappointment. The rooms and bathrooms were indeed spacious and clean, but a couple of minor delayed services when it comes to providing towels or bathrooms or tempertaure control for the rooms! It does offer privacy and good view yet doesnt live up to basic standards for such big hotel group!
Firstly, the breakfast served was quite cold by 10am and nothing wow, having tried a couple of other places in mumbai as well! Secondly, when we needed simple paracetemol and band aid, the hotel didnt even have that in the first aid kit!
Lastly, we got charged for 3 nights when we stayed for 2 nights and the hotel is very inefficient to deal with such request since more then 2 weeks time! Excuses of emails or internet not working were made! which is ridiculous!
Overall, for the value of money and hype of these villa, we were really disappointed by the service provided to us!

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank SneBhatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DySalesHead, Public Relations Manager at Palms Hotel & Convention Centre, responded to this review, 20 October 2011
We apologize for the inconvenience .We do appreciate your valuable feedback. We have gone ahead and refurbished the organisational structure and would request you give a second chance for us to offer you a better experience.

Please feel free to contact me at aashish@palmshotelmumbai.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
1 review
Reviewed 3 January 2011

My husband and I spent the night here on New Years Eve. THREE WORDS – DON’T SAY HERE!!! They claim to be a 5 star hotel, but they were nowhere close to a three star rating. First of all, the hotel is very unkept and unclean – paint chipping everywhere, dusty, and some areas even unlit. Incomplete construction projects everywhere…kinda spooky actually. Below are the reasons as to why I think this hotel was pathetic. We checked into the hotel at 3PM. We got the villa suite that comes with a personal pool and Jacuzzi.

 As soon as we checked into our room, the room had a moldy smell
 Then we realized that the TVs in both the rooms (bedroom and living room) did not work. We called maintenance and had to wait for them to finish replacing the TVs. This took about 1-2 hrs to fix.
 Next, we realized the Jacuzzi did not work
 And there wasn’t any hot water in the bathroom. We called maintenance back again…it took them another 3 to 4 hours to try and figure out what was going on. Finally, the Maintenance guy says: “you have hot water in the wash basin.” We were so frustrated because who cares about hot water in the basin, we need hot water to bathe!
 After numerous calls to the front desk, we got frustrated and went back to the front desk and called for the duty manager. This was around 10:30PM and at this point, we were thinking of just leaving the hotel because this was just ridiculous. We had an hour to midnight at this point and were furious. The duty manager that night was the only person who apologized profusely and got us a new room. He drove us back to our room (rooms are pretty far from the front desk). He walked us into our new room and made us check if everything was OK inside the room. Little did we know that this wasn’t the end of our problems
 In the new room, again, no hot water, A/C was dripping water, Jacuzzi did not work, and NO HOT WATER! At this point, we asked the duty manager to leave us alone because we had one hr to midnight and really wanted to spend sometime together bringing in the new year by the pool. But guess what?!?!? The front door did not close!!!! Just as the duty manager left the front step, my husband had to run for him again before he drove away…the duty manager tried to shut the door, but no luck. Finally he says – “ you push from inside, I’ll pull from outside.” After the door was closed, we could not even go for a walk outside and enjoy the fireworks because we were afraid that the door would not shut since we wouldn’t have anybody to push it from outside! At this point, all of this was very frustrating! This is not how we imagined to spend our New Years Eve.

So basically, we spent around 9,000 Rs + tax around $250 just to sleep in that room that night!!! RIDICULOUS!!! The basic necessities were not fulfilled by this hotel. The next day, I complained all of this over again to the duty manager for that morning and all I got was – sorry!!!! Well, SORRY AIN’T GONNA CUT IT! They did not even refund anything. They gave us a comment card to fill out!!!! Why should I pay $250 just to sleep in that uncomfortable bed!!!!! I could not shower in that damn room because there wasn’t any hot water…how can this hotel be a 5 star hotel??? Take my advice and please do not come here!

If you want to spend $200 something just to sleep, then come to this pathetic hotel because none of the other provisions (or lack of!) works.

  • Stayed January 2011, travelled as a couple
    • Value
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Helpful?
Thank ngeorge1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pune
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 December 2010

It took 30 mins for check-in, very slow service
Rooms are not in good condition. Very old, bad paint
No hot water in the showner. TV remote had no batteries
Again, it took almost an hour to check out. Very bad service.

  • Stayed December 2010, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Param00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 November 2010

Surfed the net to find cosy & quiet in Mumbai & was fooled by the glazy pictures of rooms &surroundings. Reception was understaffed & definately not polite.Had to wait for half an hour for check in.Lobby to the villa was damp with wallpapers peeling off and lot of fungus on the walls and roof.Asthamatics will surely get an attack.Lock of the door was broken&could not be locked from inside.Whole night we slept with the fear that someone might use a duplicate swipecard &barge in.The intercom in the room was not working & had to use my cell to contact the main desk.The room was dimmly illuminated & most of the bulbs were not working.No toileteries were kept, no towels were kept.Shower was leaking from one side. Room was smelling of dampness.A/C took 3hrs to come down to 27 degrees.So called private pool was open to the road & to some other villas.It had lot of dirt &some of the wooden planks on the deck were dangerously loose' Room service is horrible and you have to call them atleast 3 times before they respond.Room service is very expensive & they charge Rs150 extra even to deliver a water bottle.Had gone with an intention of staying for three days but checked out the next day.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank snj_narvekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palms Hotel & Convention Centre

Property: Palms Hotel & Convention Centre
Address: Unit 169 Goregeon, Mumbai (Bombay) 400065, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#69 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:4 star — Palms Hotel & Convention Centre 4*
Number of rooms: 244
Official Description (provided by the hotel):
Palms Hotel & Convention Centre unveils SANCTUM where business is a celebration a place of inviolable privacy to augment your business proceedings in a calm and composed way. Palms Hotel & Convention Centre is a tranquil, relaxing and peaceful oasis right in the middle of the busting city of Mumbai. Nestled in the green belt of Mumbai, the hotel offers panoramic view of the flowered walkways. ... more   less 
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Also Known As:
Palms Hotel Tower And Villas
Royal Palms Park Plaza
Hotel Royal Palms Mumbai
Royal Palms Mumbai

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