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“Reg: Rooms”

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Hotel Bawa Continental
Ranked #76 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Parwanoo, India
1 review
“Reg: Rooms”
Reviewed 1 July 2014

Economy rooms are very very small.They are like getting room in school hostel.I stayed their for 4 nights. Leakage of water from AC after complaining 3 -4 times doesn't get solved.
Breakfast was good. Prefer to take deluxe rooms.

Room Tip: Don't go for economy room.Go for Deluxe or upper category rooms.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Nakul_atam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAWACONTINENTAL, Manager at Hotel Bawa Continental, responded to this review, 4 July 2014
Dear Guest

Thank you for your valuable feedback. We sincerely apologize for the inconvenienced caused to you during your stay at Hotel Bawa Continental in terms of the room type booked. As rightly mentioned, our Economy room is of 100sq ft which is only recommended for a single person stay. We usually recommend our esteemed guests to stay in our Executive and the Deluxe category rooms as these rooms are designed keeping in mind the comfort of the staying guest with all the state of the art in room facilities.

We regret that your experience did not match up to your expectations and we trust you will appreciate that this does not in any way reflect our usual service levels and hope you will give us a chance to showcase the quality of our hotel and regain your confidence.

We truly hope we will have the opportunity to welcome you again.

Looking forward to your continued patronage.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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452 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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English first
California City, California
1 review
Reviewed 29 June 2014

I stayed here for 5 nights after arriving from US. The check in desk told me that the website I used to book the hotel should have mentioned that economy rooms are not meant for 2 people and only 1 person can stay there! This was clearly a mistake on hotel's part that they didn't inform the booking website about such rules.

I understand that free upgrades (even if it's hotel's mistake) is rare in 3 star hotels in India, however, this was a complete downer to deal with this at 2 AM. I was made to wait for 45 minutes at the reception before I got the key. I was told that ones I upgrade the rooms will have to change, result- we were moved room to room every other day, one of the most unpleasing experience for any guest, and for this the hotel was not sorry at all.

Upgraded rooms were nice from inside, food was average and overpriced, I would recommended Juhu residency next door for luxurious food at similar price. Room service was the worst part, we had to call multiple times before getting fresh towels, or food delivery. Wi-fi was not working for most of our stay. I will never consider this hotel in future.

Room Tip: If you have two people don't book economy room, hotel doesn't allow it, even if travel websi...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Rajesh K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAWACONTINENTAL, Manager at Hotel Bawa Continental, responded to this review, 1 July 2014
Dear Guest

Thank you for your valuable feedback. We sincerely apologize for the inconvenienced caused to you during your stay at Hotel Bawa Continental in terms of the room type booked, poor room service and delays in the food order as well as the WIFI facility. We assure you that we have initiated corrective measures to rectify the said.

We regret that your experience did not match up to your expectations and we trust you will appreciate that this does not in any way reflect our usual service levels and hope you will give us a chance to showcase the quality of our hotel and regain your confidence.

We truly hope we will have the opportunity to welcome you again.

Looking forward to your continued patronage.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
2 reviews
Reviewed 27 June 2014

nice. simple. value for money. food came in fast when i ordered late. good service and prompt response. people at the booking are helpful with any requests made. since i made a request to give 12 roses and it happened and good flowers were selected and given.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GogineniKalyaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAWACONTINENTAL, Manager at Hotel Bawa Continental, responded to this review, 1 July 2014
Dear Guest,

Thank you for staying at Hotel Bawa Continental, Juhu and reviewing us on TripAdvisor.

We are very happy to receive a positive feedback regarding our services as well as our facilities, it is very encouraging and motivating. We are further glad to learn that your special request exceeded your expectations and we look forward in serving you better during your next stay with us.

We are also pleased to inform you that have recently launched our Loyalty Reward program, we request you to kindly log on to our hotel official website and sign up for the same.

It is our endeavour to ensure that your loyalty pays whenever you choose to stay at Hotel Bawa Continental again.

Regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 June 2014

Pros: Friendly Staff. Walking distance to Juhu Beach. Easy Check in. Although we arrived at 5 am in the morning, they helped us with early check in altering certain rooms. Room quality was good. Food was also good. Stay was comfortable. They even gave the complimentary airport transfer. All in all a good decision to stay at this hotel.

Cons - No pool which is ok as knew already,

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FunnyWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAWACONTINENTAL, Manager at Hotel Bawa Continental, responded to this review, 1 July 2014
Dear Guest,

Thank you for staying at Hotel Bawa Continental, Juhu and reviewing us on TripAdvisor.

We are very happy to receive a positive feedback regarding our services, location as well as our facilities, it is very encouraging and motivating. We are glad that you enjoyed your stay with us, however we have recently made a few changes to our room inclusions, where the airport transfer is no longer part of the room package. Hope this will not change your choice in booking Hotel Bawa Continental for your next stay, we look forward in welcoming you soon.

We are also pleased to inform you that have recently launched our Loyalty Reward program, we request you to kindly log on to our hotel official website and sign up for the same.

It is our endeavour to ensure that your loyalty pays whenever you choose to stay at Hotel Bawa Continental again.

Regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vadodara, India
1 review
Reviewed 25 June 2014

It is good choice if you have work or pleasure in Juhu area. It is near airport and highway.The food is good though limited in choice. The staff is courteous and the hotel clean.There is access to public transport. There are good places to eat in the vicinity. The hotel does not have a bar so those interested have to make arrangements in their room.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vihangvadodara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAWACONTINENTAL, Manager at Hotel Bawa Continental, responded to this review, 1 July 2014
Dear Guest,

Thank you for staying at Hotel Bawa Continental, Juhu and reviewing us on TripAdvisor.

We are very happy to receive a positive feedback regarding our services as well as our facilities and as well as the location, it is very encouraging and motivating.

We are also pleased to inform you that have recently launched our Loyalty Reward program, we request you to kindly log on to our hotel official website and sign up for the same.

It is our endeavour to ensure that your loyalty pays whenever you choose to stay at Hotel Bawa Continental again.

Regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 17 June 2014

Having read and seen reviews and images of this hotel I booked 4 nights. As I realized the "executive" rooms are very small ,through Agoda I upgraded it to Thematic room which described by some as "awesome " Since we arrived late checked in was smooth .but I was disappointed with the size and decor of the upgraded room. Luckily I checked with the bell boy who was helpful. He said this was Executive room . That was certainly unacceptable as I have paid so much more and with confirmation voucher from Agoda. Yet the duty manager insisted I have booked the cheaper room inspite of showing the voucher and most recent Email from Agoda informing me of the confirmed upgrade . I have to raise my voice to demand for the Thematic room as we were tired as it was near midnight. Thematic room was definitely bigger and well appointed though looks tired. We enjoyed our stay. Staff was attentive and friendly. Breakfast was simple with Indian and some items for westerners. Though no Egg station one can always ask for eggs cooked to your requirement. Bruit coffee, Latte and tea are available . We were pleasantly surprised to see a beautiful bouquet in the room after a long day out. It was from the GM & staff for my birthday. My wife and i would like to say "Thank you Bawa continental "for making our stay with Happy and Memorable ending. We will recommend friends to stay here ,but book Thematic room.

Room Tip: Thematic room is relevant to comfort and space
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chinheong P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAWACONTINENTAL, Manager at Hotel Bawa Continental, responded to this review, 1 July 2014
Dear Guest,

Thank you for staying at Hotel Bawa Continental, Juhu and reviewing us on TripAdvisor.

We are very happy to receive a positive feedback regarding our services as well as our facilities, it is very motivating, however at the same time we sincerely apologize for the inconvenience caused to you at the time of check- in, in terms of the miscommunication of the room type booked.

It is further very encouraging to learn that you enjoyed your stay in the Thematic room which have been uniquely designed to suit the need of every guests. We are glad you chose to stay with us during a special occasion, being your wife's birthday.

We are also pleased to inform you that have recently launched our Loyalty Reward program, we request you to kindly log on to our hotel official website and sign up for the same.

It is our endeavour to ensure that your loyalty pays whenever you choose to stay at Hotel Bawa Continental again.

Regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Unawatuna, Sri Lanka
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 June 2014

Arrived 2 am and was happy to be shown to our room immediately. A sumptuous breakfast awaited us in the morning. Walking distant to Juhu Beach. Spent 3 days while my daughter attended a seminar in a nearby 5star. Great staff helpful with everything. TripAdvisor rated hotel.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Asoka_una
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BAWACONTINENTAL, Manager at Hotel Bawa Continental, responded to this review, 6 June 2014
Dear Guest,

Thank you for staying at Hotel Bawa Continental, Juhu and reviewing us on TripAdvisor.

We are very happy to receive a positive feedback regarding our services as well as our facilities, it is very encouraging and motivating. The subject of this review is certainly very unique and we would also like to thank you for recommending our hotel on trip advisor.


We are also pleased to inform you that have recently launched our Loyalty Reward program, we request you to kindly log on to our hotel official website and sign up for the same.

It is our endeavour to ensure that your loyalty pays whenever you choose to stay at Hotel Bawa Continental again.

Regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Bawa Continental

Property: Hotel Bawa Continental
Address: Juhu Tara Road, Mumbai (Bombay) 400049, India
Region: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #76 of 454 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Bawa Continental 3*
Number of rooms: 32
Official Description (provided by the hotel):
Hotel Bawa Continental is a luxurious 3-star boutique hotel conveniently located only 6KM from the International Airport, and from a 5 min walking distance from the most famous Juhu Beach of Mumbai. Guest bedroomsHotel Bawa Continental has 32 well-appointed, recently renovated guest rooms. Rooms have wooden flooring; each standard room measuring approx. 200 sq ft. Beds at hotel feature premium bedding. Extra towels and bedding items can also be found in the rooms. We provide a range of Pillows to choose from in the evening service, along with night chocolates, eye mask, and choice of newspapers for the morning. Bathrooms are spacious, made with Italian marble, and have international brand bath and sanitary fittings. amenities include hair dryer, bathrobes and designer toiletries. In room Amenities: Guests of the hotel can make use of the following room facilities: voice mail, clock radio, climate control, in-room safe, mini bar, complete electronic operations of lights. Iron/ironing boards, mobile chargers, DVD players are provided upon request in the rooms free of charge.Mini bar well stacked, with sodas, spirits, and other eatables are available at very low prices for our guest. Tea and coffee maker fully stacked are available complimentary with 2 bottles of water per room per day.Entertainment: The hotel features in-room facilities such as premium television channel(s), cable/satellite television channels, flat-screen TV and DVD player. Internet connection options: Guests wishing to stay connected will certainly appreciate wireless Internet access. Housekeeping services and room service are 24 hrs of the day.Food and Beverage Options:Bistro Grill: Meal options at the hotel include a restaurant named Bistro Grill serving the morning breakfast and open all day until mid night. The menu includes a Global fusion menu from the Far East to the Mediterranean style of cooking and includes exotic Indian foods.The restaurant has well stocked bar with a variety of Spirits, cocktails and mock tails. The bar tenders are trained to make every cocktail request with utmost care and perfection.Bombay Bru: The hotel has a coffee shop by the name of BOMBAY BRU which is open until 3 am. Small and yet cozy with a library and deli counter, for our guest to munch on some fresh baked products, and to go sandwiches and burgers. The choice of coffees available is known for in the local area.Cocktail Lounge: The lounge being the most recent addition to our bouquet of food and beverage outlets, features a live gig each night form comedy to bands to karaoke. The meal offerings are form Bistro Grill and the coffee shop. Any special request by our guest is always met up to by our chefs.Room service is offered for guest convenience and is available 24 hrs. The room service menu offers Indian and oriental options with a limited variety of pastas and sandwiches available though out the day.Our hotel provides a 24-hour front desk service. Public areas of The hotel are comfortable and air-conditioned. Guests of the hotel will appreciate the friendly services of our multilingual staff. Leisure amenities: The hotel offers spa/wellness services in room by our masseurs who are outsourced by one of the most renowned spas in the city know as IOSIS. Book a relaxing massage after a long day of sightseeing or business meetings. Additional services: complimentary newspapers in lobby, concierge services, dry cleaning/laundry service, elevator/lift, express check-out, porter/bellhop, safe-deposit box - front desk, television in lobby, wheelchair accessibility. Transportation/Parking facilitiesGuest parking can be used free of cost. However car wash is chargeable. We do not provide any accommodation for drivers and maids. ... more   less 
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