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“Location Location Location !”
3 of 5 bubbles Review of Hotel Bawa Suites

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Hotel Bawa Suites
Ranked #140 of 444 Hotels in Mumbai (Bombay)
Bengaluru, India
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Location Location Location !”
3 of 5 bubbles Reviewed 8 February 2014

I guess the only thing great about this place is Location. It is close to the airport and CBD. The free internet worked !

The breakfast hall was really small, but the food was good. The lift, an old rickety one works too. The property in all is a really small place, people including taxi and auto guys dont ever know about this place.

The rooms are small, but decent with good linen. The front office lady was very always helpful and so was Praveen who was manning the cafeteria. But another guy - Santosh who manages the night shift and the morning perhaps till 10am was really rude, I dont know why he is even employed in the hospitality industry in the first place!! He couldnt be polite to even one guest from what I observed !

That apart, they do have a wired policy - I was traveling on business and there wasn't any good coffee shops near by, as you would know, it isnt appropriate to ask a business associate to come into your room, hence I had to make do with the small little coffee shop which turns into a breakfast hall aswell. All I ordered was for 2 cups of hot water with dip tea and you end up paying 270rs !! Thats even more than a 5 star hotel ! When checked during the billing, I was told it was their policy ! well... if that were so, they should have only billed for one as mine should have been a part of the breakfast which I didnt even have!

Somehow, it certainly is not value for money. You are better off with a Ginger or Ibis / Keys or other exclusive business hotels where you will get everything that a business traveler needs.

Room Tip: 305 - on the 3rd floor facing the road.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mohan-cache
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSuites, Public Relations Manager at Hotel Bawa Suites, responded to this review, 21 February 2014
Dear Guest,

Greetings from Bawa Group of Hotels...!

Thank you for posting your review on Trip Advisor.
We regret the inconsistent services provided to you during your visit .Your detailed feedback and comments on your stay has helped us understand and reinforce our standards in these areas.

We request you to give the management a chance to serve you again in the future.We ensure to enhance our services at the points brought to our notice.

Looking forward to your continued patronage !!

Thanking You,

Management,
Boutique Hotel Bawa Suites
bawasuites@bawahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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95 reviews from our community

Traveller rating
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    22
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    10
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Brisbane, Australia
Level Contributor
93 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 8 February 2014 via mobile

Great Location,Service and Cleanliness...However the keycard system was not working so rooms had to be opened using normal keys...specifically the master key!i did get lucky to be upgraded from the cheapest room to the most expensive one so my rating of the room alone is 5/5...they also have a half day rate stay applicable till 7PM...useful for those who have night flights to catch...:-)

Stayed February 2014
Helpful?
Thank superbtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSuites, Public Relations Manager at Hotel Bawa Suites, responded to this review, 21 February 2014
Dear Guest,

Greetings from Bawa Group of Hotels...!

Thank you for posting your review on Trip Advisor.
We appreciate your feedback and are glad you had a pleasant stay.
We ensure to enhance our services at the points brought to our notice.

Looking forward to your continued patronage!!!
Thanking You,

Management
Boutique Hotel Bawa Suites
bawasuites@bawahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 January 2014

My sister and I went to Mumbai for wedding shopping (we're desi New Yorkers) and we stayed at Bawa because it was strategically close to all the bridal shops. We managed to get everything we needed in a week because we had a terrific driver named Yogesh, recommended to us by the hotel staff. He was absolutely wonderful, knew the ins and out of the city and where to shop for the best men's wear, jewelry, etc. We were searching for quality stuff but not pricey and we hit the jackpot. I'd recommend contacting him if you ever want to get around the city. The Bawa was very pleasant, everyone was sweet and attentive and our hotel room was clean, no complaints/no fuss. If you're not looking to overspend, this is a great place, esp. for foreigners who need advice to get around.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSuites, Public Relations Manager at Hotel Bawa Suites, responded to this review, 21 February 2014
Dear Guest,

Greetings from Bawa Group of Hotels...!

Thank you for posting your review on Trip Advisor.
We appreciate your feedback and are glad you had a pleasant stay.

Looking forward to your continued patronage!!!
Thanking You,

Management,
Boutique Hotel Bawa Suites
bawasuites@bawahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jodhpur, India
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

Stayed here for a night. Had a flight to catch next morning. Decent Rooms. Staff is also ok. The carpet in my room was damn dirty for some reason. But it could be over-looked. The best part is the location. It's located on Liking Road. It's surrounded by awesome joints. Linking Road is the shopping hub in Bandra and Khar with all the Brands having stores on that one street. A tad expensive but then given the location, it's very decent.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shashank_parihar88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSuites, Guest Relations Manager at Hotel Bawa Suites, responded to this review, 21 February 2014
Dear Guest,

Greetings from Bawa Group of Hotels...!

Thank you for posting your review on Trip Advisor.
We appreciate your feedback and are glad you had a pleasant stay.Your detailed feedback and comments on your stay has helped us understand, learn and reinforce our standards in these areas. We assure you that suitable corrective measures are being taken with immediate effect to rectify it.

Looking forward to your continued patronage!!!
Thanking You,

Management
Boutique Hotel Bawa Suites
bawasuites@bawahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 2 January 2014

very good location towards Khar (W) along the shopping hub of Linking Road.
Conveniently placed for walking to shops, bars and restaurants in both Bandra and Pali Hill and a short cheap rickshaw(auto) ride away to the suburbs of Santa Cruz Vile Parle Juhu and Andheri.
Rooms are spacious and well appointed with comfortable beds and good quality bed linen and towels.
Unfortunately the reception is minscule and dated in look and creates a negative impression at check-in.
Elevator is ancient.
The breakfast room is also cramped.
Reception staff worked with courtesy and efficiency especially Ms. Suhani.
The breakfast and housekeeping staff were also satisfactory.
The hotel seemed popular for groups attending parties and weddings which tended to be very very noisy at wee hours.
Lots of NRI guests.
An excellent deal was worked out for our long stay.

Stayed December 2013, travelled with friends
Helpful?
Thank pritesh_hasmukh_shah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSuites, Guest Relations Manager at Hotel Bawa Suites, responded to this review, 21 February 2014
Dear Guest,

Greetings from Bawa Group of Hotels...!

Thank you for posting your review on Trip Advisor.
We appreciate your feedback and are glad you had a pleasant stay.

Looking forward to your continued patronage!!!
Thanking You,

Management
Boutique Hotel Bawa Suites
bawasuites@bawahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 30 December 2013

Booked through Hotels.com... one side Airport transfer was in included. But was unable to provide the same. Spacious room, but housekeeping service was not up to the mark. Conveniently located. Lift is too small therefore suffocated.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abhijit0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSuites, Guest Relations Manager at Hotel Bawa Suites, responded to this review, 21 February 2014
Dear Guest,

Greetings from Bawa Group of Hotels...!

Thank you for posting your valuable feedback on Trip Advisor.

I apologize on the inconsistent services & responses provided by the staff during your stay with us. I assure you that suitable corrective measures shall be taken with immediate effect to rectify it.
We request you to give the management a chance to serve you again in the future. Looking forward to your continued patronage.

Thanking You,

Management
Boutique Hotel Bawa Suites
bawasuites@bawahotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 22 October 2013

Avoid this Hotel, if you feel that you are a regular guest and would be welcomed and you would be specially treated. Despite patronizing this Hotel for so many years and giving them positive feedback in the same forum with words of appreciation, it all turned out to be a damp squib. The untrained and novice Front Desk Receptionist Ms. Suhani, did not entertain my request for a single day extension of my stay as my work was unfinished.

And everyone (the staff of the other departments like House keeping, Room Service etc) were equally shocked when I was asked to check out in a short time. I do understand that such Check Outs are forced only when the guests are rude or act against the rules of the Hotel management. But just because the Hotel was overbooked, does not mean that a regular guest patronizing the Hotel should be treated in such a manner?

A SERIOUS WORD OF ADVICE " AVOID THE PROPERTY"

Stayed October 2013, travelled on business
Helpful?
2 Thank Deepak G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerSuites, Owner at Hotel Bawa Suites, responded to this review, 26 October 2013
Dear Guest,

Greetings form Bawa Group of Hotels…!


I thank you for posting your review on trip advisor and alerting the management about the incident.

After interrogating the senior staff, we found that the receptionist was just doing her best to manage the sold out position of the hotel rooms.

However, I personally apologize, if you think she was rude and for the inconvenience caused to you for the forceful check out the other day.

If you would have informed the hotel a day prior for your stay to be extended, we would have done our best to accommodate the same.

Since it was a last minute extension request from your end and the hotel was in a sold out position hence, we couldn’t do much.

As you would be aware any hotel would not deny a stay to the incoming guest, who has already made the booking in advance with the hotel and the hotel has conformed the same.

It is a humble request to forgive this incident as a one off & give us an opportunity to compensate for the inconvenience caused to you and we look forward to have you stay with us again.

Regards,
Bawa Vikramveer Singh
Owner & MD
Bawa Group of Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hotel Bawa Suites

Property: Hotel Bawa Suites
Address: Linking Road, Near Telephone Exchange | Khar West, Mumbai (Bombay) 400052, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #140 of 444 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Bawa Suites 3*
Number of rooms: 28
Official Description (provided by the hotel):
Bawa Suites combine quality and personalized service with utmost comfort. Bawa Suites is centrally located in the heart of Mumbai city, Bawa Suites, Khar is an 8 kilometer drive from the domestic airport. Our suites feature neat bedrooms, neat closets, lovely living rooms, a good workspace all for real value. Elegant styling of our suites includes luxurious pillow top mattresses, and contemporary decor. Within another few kilometers, the streets are alive with the sights, bazaars, shops and markets. Here you will find, One of the most wide-spread shopping centers for anything which one needs to shop for, whether for economical or for up-market trendy commodities. ... more   less 
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