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“needs big time renovation!”
Review of Ritz Hotel

Ritz Hotel
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Ritz Hotel
Ranked #355 of 458 Hotels in Mumbai (Bombay)
Reviewed 19 December 2012

I have stayed here more than a month since we have a corporate tie-up with Ritz and had no other option considering limited budget and location viscinity.
The rooms and washroom were spacious and hygenic though lack presentation. The walls, furnitures seems to be very old and not been worked since ages.
Guest slippers were provided after multiple request. most of time they made a excuse saying they dont have slippers available.

The billing at front desk was a pathetic experience. even after paying the billed amount, they have sent us duplicate bills for pending payments additionally stating as original bills are not in place so were sending these duplicate bills. This is so lame of them.

Coming to food: food was good, morning complimentary breakfast had limited options, however was good enough you ask it they would make for it for you.

Some of the staff at the restaurant were not at all polite.. even after knowing that we and our team have been continously staying there for more than 2 months they should have been liberal with relaxing the buffet breakfast timings. after escalating this twice they then relaxed it for us.

The centralized AC system sucks big time, most of the time we managed with just ceiling fans, even after escalating they were helpless in fixing it, POOR Hospitality!

Only best thing about this hotel is the location, located at walking distance to marine Drive, walk down to marine drive and njoy late evening!

Room Tip: rooms towards the balcony are still better as compared to other rooms
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  • Stayed: May 2012, travelled on business
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6  Thank riravin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (35)
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4 - 10 of 35 reviews

Reviewed 15 February 2012

This hotel is situated near churchgate in Mumbai and is at a walkable distance from the marine drive. This is a very old hotel and most of the infrastructure including rooms, beds, restaurant etc, are not rennovated. There was no control on AC available to regulate the room temperature. The only attraction here is the lcoation, as it is in a prominent location. The complimentary breakfast provided was average. There was not many choices available in the restaurant for dinner. The cost was on the higher side considering the location, it may be bit OK. There were not much of facilities available like WIFI / LAN cable, printing, fitness center etc. This may not be a suitable hotel if you are on business travel for a long duraion. This hotel can be considered for a short stay (1 or 2 days) especially when you want to tour around south Mumbai and looking for an economical option.

  • Stayed: October 2011, travelled on business
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Thank Karthik N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2011

We returned to Ritz Hotel for a 14 day stay in Dec 2011 We were given the same big room but on a higher floor. Do make it a point to negotiate the pricing. Same good food, very helpful service, smiling staff and great location. This hotel will really benefit from some sprucing up as there is only that much its employees can do. Wi fi access, 24 hour internet availability are cheap and easy to instal and costs can be recovered quickly. Please upgrade before this hotel loses all of its charm due to lack of maintenance.

Room Tip: Negotiate hard
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  • Stayed: December 2011, travelled with friends
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1  Thank Alifia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

The Hotel is a Very old Hotel still maintained in the same pathetic condition with out renovation. But the Location is a Prime Location and Business Hub. Would be nice if the Mgmt decide to Renovate and give a new look. The customers would really feel the Value for Money Spent.Food is average but too costly.

Room Tip: Opt for Ground or First Floor as the Lift is Very Old and Hazardous
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  • Stayed: October 2011, travelled on business
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1  Thank srinivasdamodar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2011

Ritz - one of the oldest hotels in India i guess. And everybit of that legacy is still visible. The staff, the hotel ambience, room furniture reminded me every moment of the age of the hotel. Yes happy to have stayed in such a hotel. But not so happy when i got to see the bill. Exorbitant charges for everything. 1 hr internet will cost u some 100 bucks. Mind blowing!! Service is decent. Room furniture doesnt posses an iota of 21st century's modernization. Hence u might miss the glitter and comfort of some of the other hotels. Food is damn good, though a bit on the dearer side. AC was pathetic. Even the lift was as good as a manual one. It would get stuck once every 3 days.
Location is extremely attractive. Right beside the Braborne stadium, front of Churchgate station and close to the famous Marine Drive. In short, the epicenter of Mumbai.
Overall, not so great experience.

  • Stayed: March 2011, travelled on business
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Thank Nilangshu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2011

Was booked there for a week and stayed for a night. Can you beat that? I didn't know you had hotels this kind even now in cities like Mumbai and that too in the heart of the business location. The rooms were not clean and nor are the toiletries. The AC had the hum of an engine which kept me awake through the night. The room service menu looked liked it had been well fed with all the dried food on the same. The food was served in my room by a bell boy and not a waiter. The flooring was tiled and there was no carpet. The lobby of the hotel looked like one of the haunted movie lobbies from the 70’s movies. I would not stay there even if I was paid to stay. It was a disaster and would suggest anyone who travel to Mumbai and want to stay at the Churchgate area to look up some other hotel coz for 7Gs this is not a place worth staying.

  • Stayed: July 2011, travelled on business
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1  Thank AV_82_02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2011

Located in the erstwhile hub for business in Mumbai, this south mumbai hotel is extremely convenient for those doing business with the government. Its has a few colleges in the immediate vicinity but more importantly the state legislature and the MLA hostel are within walking distance. The in-house restaurant provided just the right amount of privacy for a business meeting. The food was good and the prices even reasonable so it seems well within the reach of any walk-in office crowd.

  • Stayed: September 2011, travelled on business
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Thank itisjustmeagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ritz Hotel

Address: 5, Jamshedji Tata Road | Churchgate, Mumbai (Bombay) 400020, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service
Hotel Style:
Ranked #355 of 458 Hotels in Mumbai (Bombay)
Price Range: £52 - £58 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ritz Hotel 4*
Number of rooms: 60
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