So here is what happened, I booked my ticket online on Makemytrip.com and because of multiple crashes and stuff when I finally booked it, no of adults was 1 though it had to be 2. I realized that when I reached the hotel. The receptionist was pretty ok with it. She said she would check and it should not be an issue and I was allowed to check in. 20 min after being in the room, someone called and said I had to pay 1500 extra. I told them that the same rates were available on MMT and they said they will get back to me. Another 20 min later and I receive the same call. When we went down to talk to the manager, he was extremely rude. Inspire of us agreeing that it was a mistake but they made one too, they should not have allowed us to check in, he refused to make a compromise and was asking us to leave and pretend we had not checked in at all. It was very pathetic behavior and when I insisted they accept their mistake he screamed at his staff to get 'revenue' and stormed away yelling 'Whatever'.
I spoke to MMT and they sorted this out for me which was very nice of them-Thank you Jaspal from MMT. I would suggest you NOT speak to the managers of this hotel. It is really pathetic service though the other staff is ok.
I have never ever seen such disgusting behavior even from hotels way smaller than this one. Think again before coming here
- Official Description (provided by the hotel):
- Hotel Host-inn International the most suitable budget luxurious hotel for all kinds of people having amenities of multi star hotel. We maintain good experienced, trained and friendly staff in all departments. We are located very close to the international and domestic airports and have good access for renowned shopping malls and tourist places in and around Mumbai. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, 5viajes2012 S.L., Agoda, HotelQuickly, Evoline ltd and Cancelon so you can book your Host-Inn International reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Host-Inn International Hotel Mumbai (Bombay)