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“good hotel but mediocre customer service”

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Hotel Balwas Grant Road
Ranked #419 of 454 Hotels in Mumbai (Bombay)
Chennai (Madras), India
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“good hotel but mediocre customer service”
Reviewed 28 September 2013

although this hotel is very much near to the business center, railway station, shopping malls, the hotel outlook is good but the lift service is not upto the mark always one or the second lift will not be working and you will not even have the service people to open the door for you nor even they will assist you in handling the luggages to the room they communication is always tough its not pleasant frankly most of the service industry oriented people in mumbai they don't know how to speak to a customer the way they speak its like they are the real owners i really think how the real owners will feel about it the room's are good little bit spacious but no water heater you can comfortably sleep in the bed that is guaranteed for short stay sure its a good pick they have the morning breakfast complimentary where in you will have little selection overall the room is good but others things are just average the wifi is not available in all the floors and its chargable

Room Tip: no swimming pools good for short term
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank sabir86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Any
English first
New Delhi, India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 December 2011

i was there for allmost one month from july 2nd to 26th july 2011.it is in the heart of the city,at mumbai central.they serve breakfast,lunch and dinner buffet system,and even you can order but its a bit costly.it has a nice garden where you can chill out.rooms are good and service is good.they have pickup and drop to airport.

Room Tip: room above 4th floor are better.
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  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jockey77in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
Reviewed 27 February 2011

3 star hotel.so it was having good facilities more than we expected.room service was very good. Daily cleaning available.food also very nice. Loundry available to wash clothes.For company peoples good and comfortable hotel in my point of view.

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank santrobolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mumbai
Level 5 Contributor
50 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 28 June 2010

I had gone to have lunch in this hotel with my husband...food and service of the staff was very nice....food quality was nice...overall a nice hotel.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank sonayogi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 5 Contributor
63 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 28 June 2010

Got a chance to visit this hotel for some business deal.
The hotel is locxated at convinient location & is in very good condition.
Staff is friendly & service is also good.

Overall, it's a value for money.

  • Stayed August 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yogi_D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
india
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 March 2010

Food is amazing, rooms are fabuluos. location is good, walking distance to choupati.

  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank huss_adonis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Balwas Grant Road

Property: Hotel Balwas Grant Road
Address: 323 Maulana Shaukat Ali Road | Grant Road, Mumbai (Bombay) 400007, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Room Service
Hotel Style:
Ranked #419 of 454 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Balwas Grant Road 2.5*
Number of rooms: 28
Official Description (provided by the hotel):
Hotel Balwas Grant Road, is a well known hotel in the Mumbai. One of the oldest and reputed hotel around Mumbai Central Area. Centrally located in the trading hub of Mumbai. Walking Distance from Grant Road Station. Nearby Stations Include Mumbai (Bombay) Central Railway Station & Charni Road Station. We work hard to delight our guests. Our staff is attentive and responsive in all regards. Superbly appointed 28 Rooms with functional amenities, that any traveller would need. We cater to Indian, Arab & United Kingdom guest. We are known for long stays. ... more   less 
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