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“Better than expected”

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Ramada Powai Hotel and Convention Centre
Ranked #64 of 444 Hotels in Mumbai (Bombay)
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Better than expected”
4 of 5 bubbles Reviewed 14 May 2014

When you see the hotel from outside and the way towards the hotel is very shady, but once in you are pleasantly surprised by the ambience and hospitality. Stayed here for 3 nights and 4 days and also visited its popular restaurant Skky whose menu was quite new and food was extraordinary. Every guest of the hotel must visit Skky.

The interiors of the hotel require some work like the silver pillars opposite the reception, the material is just wearing off. The mirrors in the room have black marks on them. The Tvs have problems with the set top box.

The breakfast is a large spread and will suit every palette. The confectioneries served during the breakfast are a big let down.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamtu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, 15 May 2014
Dear Guest,

Thank you for taking time out to write an amazing review about our hotel on TripAdvisor. I am happy to know that you had a pleasant experience during your stay.

I am disappointed to know that your expectations with regards to the service was not met. I have discussed your feedback with the team to ensure a better experience on your next visit. Please consider this incident as an aberration from our usual standards.

We value your patronage and look forward to serve you again!

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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752 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (165)
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English first
Bengaluru, India
1 review
1 of 5 bubbles Reviewed 13 May 2014

I havent stayed the hotel yet. However, I have a booking in place for next week and now I am thinking of cancelling it because of how unfriendly and unhelpful the person who attended my call few moments ago was. I wanted to inquire about airport transfers and she just asked me to email the reception. The way she sounded was least bit helpful as if annoyed. Did not give me the email address either. I had to ask for it. This is why I came to look at the reviews and it quite ascertains my feeling about the staff/management. I am gonna look at other hotels and probably cancel the booking.

  • Stayed May 2014, travelled solo
    • Service
Helpful?
Thank vinsterhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, 14 May 2014
Dear Guest

It's with great regret that i read this and absolutely disappointed to have let you down .

Please accept my apologies on behalf of the team.

This would be an important learning experience for all and I'm sure will keep us on our toes going forward.

It would be wishful thinking on our part to expect you back, however we would still hope for that opportunity. We have every intention of righting our wrongs and leaving you with better memories .

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Mumbai (Bombay) hotels

New Delhi, India
Level Contributor
509 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

This is surely a nice place to stay. Rooms though a bit smaller but very comfortable with work area. Their restaurant Skky a really nice place with an open air setting with water body. Nice long bar makes for an enjoyable evening. Food too is good and hotel residents enjoy a 15% discount.I liked the breakfast spread and the fresh fruits, flavoured yogurt, juice selection is exceptional and not normally available even in 5* hotels. Good value for Money. Only factor that is perhaps worth mentioning on the negative side is the approach to the hotel is too congested and the surroundings are not really nice. No availability of transport. taxis charge their own fare without fare meter. Why the hotel allows this i dont really know. Telephone attendance by staff when calling from room needs to be looked into.Other than that a hotel i would like to come back to.

Room Tip: Always like high floor
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SinghCzar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, 10 May 2014
Dear Guest
Thank you for your feedback. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room as well as the dining experience at SKKY. & the buffet breakfast at Cafe ambrosia. I hope you can accept my sincere apologies for the challenges you encountered in our hotel. Please be assured that the feedback is being looked into and appropriate action taken to prevent any guests being similarly inconvenienced in the future. I am hoping you will return, so we can convey to you that your experiences are not our usual standard. We look forward to your return visit to experience an uplifting experience with us at Ramada Powai Mumbai !!!

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wonderland
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 19 April 2014 via mobile

Unless you have a oversized cloth, don't give it for laundry. They are definitely gonna shrink :).
Otherwise its a good hotel. Good swimming pool. Restaurant is OK, not that really great. Rooms on top few floors have a good view compared to lower levels.

Stayed March 2014, travelled on business
Helpful?
Thank Rose_Hamit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, 21 April 2014
Dear Guest,

Thank you for considering our hotel for your stay in Mumbai.

While we are happy to read your words of praise for our rooms and pool; it brings us disappointment to know that some of your expectations were not met.

Like many hotels in house laundry we do follow all strict regime in terms of taking all required precautions in terms of dealing with the fabric at the time of washing ,ironing or dry cleaning.

We do hope that you consider these incident as an aberration from our usual standards and give us an opportunity to serve you again.

The entire team looks forward to serve you in the future!

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
5 of 5 bubbles Reviewed 16 April 2014

We were totally impressed with Ramada during our 15 night stay. The staff are friendly, courteous and helpful from the bell boys, to the waiters, to the reception staff, bar staff, cooks, chefs and management. No request or service was too much and was provided quickly and efficiently. The food is outstanding. The breakfast buffet is extraordinary in variety and quality. Thick rolls of smoked salmon as a breakfast entree is an indication. Evening meals at the Sky Restaurant are a unique and wonderful gastronomical experience whilst a la carte from an extensive menu in the Ambrosia restaurant, buffet in the Herb and Spice restaurant or simply room service all provide excellent food in both quality and presentation. On top of all this the Ramada offers reasonable rates. As a four star hotel we thought it outstanding and could not have been happier with our stay. Rod & Beryl Smyrk, Australia

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beryl S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, 18 April 2014
Dear Guest,

Greetings of the day!

Thank you for taking time out to write a detailed and amazing review about our hotel on TripAdvisor. We are truly delighted to read your detailed feedback.

The title of the review itself has brought a smile on each one of us. Your words of praise for our services, offerings and attention to detail have encouraged us to scale greater heights of excellence.

We would like to assure a wonderful experience on all your visits. The entire team at Ramada Powai Mumbai looks forward to serve you again and again!

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 15 April 2014 via mobile

The rooms are good and right size with all facilities. The rooms at top has good view from the rooms. Flood served was also good in taste .
Only drawback is the area in which hotel is , every time you need to ask the guards to arrange a mode of transportation for u.

Stayed March 2014, travelled with friends
Helpful?
Thank Shaan1621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, 17 April 2014
Dear Guest,

Thank you for taking time and posting a review of our hotel on TripAdvisor.

It was a privilege to have you stay with us at Ramada Powai Mumbai.

We are glad to learn that you were happy with the quality of room,facilities & food at our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guest.

We value your patronage and look forward to welcoming you again at Ramada Powai Mumbai.

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
85 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 11 April 2014

Once in Hotel scenic location. However approach is through a congested narrow lane full of small shops and a semi-urban locality. Check in was fast. Staff are courteous and helpful. Room is basic but with all amenities and clean. Internet connectivity was not part of the package. I was told I would get 1 hour complimentary connectivity at the lobby level. If internet is a must, please double check before booking. Room service is efficient. Breakfast spread was good. Check out too was efficient. Overall a good value for money hotel.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SANNY078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RamadaPowai, Front Office Manager at Ramada Powai Hotel and Convention Centre, responded to this review, 12 April 2014
Dear Guest,

Thank you for taking time out to write a detailed and excellent review about our hotel on TripAdvisor. We are truly delighted to read your detailed feedback.

Your words of praise for our services, offerings and attention to detail have encouraged us to scale greater heights of excellence.

We would like to assure a wonderful experience on all your visits. The entire team at Ramada Powai Mumbai looks forward to serve you again and again!

Thank you,

With warm regards,
Nitin Saigal
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Powai Hotel and Convention Centre

Property: Ramada Powai Hotel and Convention Centre
Address: Saki Vihar Road | Before Nitie, Powai, Mumbai (Bombay) 400087, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Spa Hotel in Mumbai (Bombay)
#47 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:4 star — Ramada Powai Hotel and Convention Centre 4*
Number of rooms: 134
Official Description (provided by the hotel):
Welcome to the abode of hospitality, a perfect place for all individuals, business or leisure where your expectations are always superceded. Ramada Powai offers 134 elegantly furnished guest rooms including exquisite grand suites featuring panoramic view of the lush green valley and the lake. Suites, Deluxe Rooms, Superior Rooms, Handicap Rooms, Smoking & Non-Smoking Rooms. The Rooms are much more spacious than standard hotel rooms. They have larger beds and are fitted with the finest en-suite amenities.Ramada Powai Hotel & Convention Centre also offers wide variety & array of choice MICE activities including from residential conference;Wedding events;product launch,etc.We are first hotel in India to serve ZERO TRANS FAT FOOD;also we have swimming pool which is chlorine free (as Ozone generators to filter & clean the pool).To add to its attraction we have an Open Air Restaurant named "Skky" serving Pan Asian Cuisine & is open from 5pm to 01am.We also have a "UNO BAR" open from 12pm to 01am.Located 6 kms. from the International Airport and 10 kms from the Domestic Airport the property is conveniently located near Hiranandani Gardens, SEEPZ, Bombay Exhibition Centre, NSE Grounds, L&T and MIDC . ... more   less 
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Also Known As:
Ramada Powai Hotel Mumbai (Bombay)
Ramada Palm Grove Mumbai
Ramada Plaza Palm Grove Mumbai
Ramada Hotel Palm Grove Mumbai

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