We booked a four bed room in advance on hotelworld.com and when we got there after a 20 hour bus trip, the room was not available. The manager was extremely rude and unapologetic and we were in a bind as we had a friend arriving from oversea and needed to meet her at the hotel. They ended up saying we could have a three bedroom room, but just put a wholey and disgusting mattress onto the floor and wouldnt lower the price, depsite the room being tiny and quite gross. The manager was unbelievably rude and other staff just walked in and out of our room without knocking. Loud renovations going on next door also and rooms smelt.
Advice to the owner of this hotel.... get a new manager! When you stuff something up - apologise!
- Official Description (provided by the hotel):
- We are located in the heart of Mumbai near Khar railway station and Bombay's shopping mecca of Linking Road, Bandra and the BKC business areas. Free wifi in Rooms, Free breakfast, free Gymnasium Red Gym famous Fitness Centre In Mumbai call us 24X7/ 9619648725 ... more less
- Reservation Options:
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- Also Known As:
- Red Palm Residency Hotel Mumbai (Bombay)