Me, my husband and my sister in law family stayed here for 2 night 3 days this December. The hotel has appearance of any other budgeted hotel. The rooms and washrooms are good enough for two people. First day when we reached in late evening, there was no hotel water. We had to ask the staffs to help us with the same and we got lukewarm water after 30 minutes.
We had dinner there and the food quality was fine but the portion size is less.
The next day was horrible, my husband ordered for 2 tea by 7.30AM and we made follow up calls 8-10 times and recieved tea by 8.45 and the staff member gave us half a cup tea, when we asked him for a full cup, he rudely replied saying, we serve only half a cup of tea here and there was no sugar in the tea, when we asked for sugar, he vanished and never returned.
There was absolutely no hot water and we went to the reception to complain and then came to know most of the rooms dint have hot water and the staff members were least bothered to do anything about it.
On the time of check out we discussed about this to the staff members and the receptionist was so il mannered that she said if you want go and take bath now and have rest of your tea but we need full money and she was almost yelling at us. Then we had to escalate it to the owner over the phone.
If the owner really wants this hotel to sustain in the market in midst of so many budgeted hotels in the same area, he have to really think about having such an ill mannered and horrible attitude lady as the receptionist and such a careless service team.
Except for the poor service, the room is fine for the price. But I guess as a traveler one checks in a hotel not just to sleep but to take bath and drink some coffee at the least.
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