My bad experience of Hotel Royal Orchid, Tonk Road Jaipur:
Copy of the letter sent to GM,Royal Orchid Hotel,Tonk Road Jaipur:
Dear Mr. GM!
I am a reputed doctor of Jaipur!
I want to hold a party for 300 pax on the 27 th or 28 th June,2014. For this I am in touch with Mr Santosh-your personnel in Banquets!
I visited your premises on Saturday the 14 th and met Mr Santosh personally.
We narrowed down for 27 th June for the party because 28 th and 29 th were booked!
I was told that a tentative booking of 27 th was already put in-WITHOUT A MONETORY ADVANCE and that the concerned person would be seeing Mr Santosh at 4.00 pm! It was after that meeting that Mr Santosh would call me informing whether your banquet hall was available or not for that date!
Ever since then, I have been calling Mr Santosh for the confirmation and I am told that the final confirmation would be given later!
I am ready to pay an advance money-It may be noted that the other concerned party has not given an advance booking Amount- whereas I have conveyed my acceptance and am ready to pay an advance cash deposit!
Till this moment-(12.03 am on 16/06/2014 there has been no confirmation or negation from your hotel's side!
What I dont understand is that if I am ready to pay an amount for confirmation,why the personnel are not giving the booking to me despite the fact that the other party has not paid a cash booking amount!
I tried calling up Mr Ajay Singh Bhadoria-am told he is a senior person incharge, but he did not take my call!
This seems very unprofessional and against the principles of business-needless to say that I am quite disillusioned with your dealings!
Please tender an explanation-deemed from an instituition of your level at the earliest!
Dr Kuldeep Sahai
PS: Since the morning today, I have called up Mr Ajay Singh Bhadoria of this hotel apprising him of all the above mentioned facts.He promised to revert to me in 10 minutes-which have not materialised in even 10 hours! On the contrary I received a casual call from Mr. Santosh Shekhawat informing his regret for denial of holding the banquet on the said date- It is shameful to see and be exposed to such unprofessional handling of a client
16th June,2014 8.50 pm
- Official Description (provided by the hotel):
- Strategically located just 2.5 Kms from Jaipur airport and 10 kms from the city railway station, Hotel Royal Orchid with its elegant furnishing, decor and blend of sophistication, flamboyance with a relaxed attitude make this an ideal stay for all discerning travellers with free WI-FI. The guests can calm their senses at the roof-top swimming pool or indulge in gastronomic delights at 'Tiger Trail' and at the 24 hour coffee shop 'Limelight and can even lighten their spirit at 'Salsa'- the signature lounge bar after a day of hectic bustle.This upscale 5 star property houses 139 rooms along with 9 plunge pool rooms which includes a plunge pool suite with the finest amenities and elegant furnishings. Its banqueting facility, with ample parking space , luscious lawns and a large pre- function area makes it an ideal venue not only for video conferences, product launches but also a perfect destination for weddings .Hotel Royal Orchid Jaipur is one such dream wedding destination ' which makes your wedding a charming and unforgettable experience.Traveling to Jaipur and staying at this hotel will surely leave you mesmerized with a memory which will want you coming back for more. ... more less
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