In India, we have almost always stayed with the Taj group. It's a great chain. We expected the standard fare, luxury but not too much, sensible staff, service to a standard, decent food. We are model guests, we never complain, we vote with our wallets; if we dont like a place we just dont go there again.
This hotel tested our patience to the limit. The greed was everywhere. Cabs were 10 times the cost if you take it from the hotel, chargeble water provided in the room (and trust me, in India, you have to consume it from a bottle) @6-8 pounds for 500ml, 100 pounds for dining inhouse, 10 quid for a small whiskey, the list goes on. Breakfast, which was the only thing that was "free" (I use the term generously as the room was about 200 pounds a night) was meagre fare, nowhere near the spread you would expect from a 5 star hotel, certainly the poorest I have ever seen in any Taj hotel anywhere in the world.
Food was really bad, don't bother eating here at all.
Not that they are well trained either; the bartender insisted on dipping his measure cup in a grubby bowl of water even though I kept asking him not to, the staff in the restaurants were no better some being downright rude, most of them were indifferent even though it did not look too busy.
Pay for wifi too, and pay per device mind you. So if you are going with your Ipad, blackberry and laptop as a family be prepared to pay a small fortune to get your emails.
Temperatures of 40 degC prevent you from going to the outdoor pool in the day, but do they keep the pool open late in the evening for a cool swim ? No, the pool shuts at 7pm.
To their credit after I complained they did look receptive and a very sombre looking manager came and heard me out.
The rooms were good, (we took a couple of levels above the basic) and the hotel itself is very pretty and picturesque.
- Official Description (provided by the hotel):
- Located close to the main shopping centre and historical monuments, Jai Mahal Palace is ideal for exploring the fascinating city of Jaipur. The majestic palace, a vast complex of regal rooms, pretty pavilions and charming colonnades set amidst 18 acres of landscaped gardens, traces its origins to 1745. The heritage palace has been painstakingly restored and recently refurbished to offer guests the exclusive experience of a royal lifestyle complemented by legendary Taj hospitality. ... more less
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- Also Known As:
- Hotel Jai Mahal Palace
- Jai Mahal Palace Hotel Jaipur