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“Bad Experience, Madipakkam outlet” 3 of 5 bubbles
Review of The French Loaf

The French Loaf
Ranked #31 of 45 Bakeries in Chennai (Madras)
Price range: US$10 - US$15
Cuisines: French, Cafe
More restaurant details
Restaurant details
Dining options: Breakfast, Seating, Takeout
Neighbourhood: Nungambakkam
Chennai (Madras), India
Level Contributor
132 reviews
95 restaurant reviews
common_n_restaurant_reviews_1bd8 139 helpful votes
“Bad Experience, Madipakkam outlet”
3 of 5 bubbles Reviewed 26 December 2013

For the last two years, cakes for all Birthdays at our home have been from The French Loaf. Unfortunately, a not-so-pleasant experience this time. It was my Dad’s Birthday, a totally homely affair, and hence apparently no big damage. It could have been worse if it was a Birthday Party with guests and so on.

We were just four adults and two kids in all, so didn’t want a really big cake. Stepped into the Madipakkam outlet and ordered for a 500g Strawberry Fantasy cake. Looked wonderful, and just right ! Packed it. Went home, a totally informal setting, dad cut the Birthday cake and we made it into pieces and started to eat. A couple of bites and it was very clear that the cake was NOT OK. It was definitely ‘on its way’ to the waste-bin. An unwanted moisture read as ‘wetness’ in the cake, and it was a clear indication that the cake was not fresh. When cakes get spoilt, there is this strange nail-polish remover smell, don’t know from where. :)

A small 500g cake, already cut into 6 small pieces and each one of us took a bite or two, to come to a consensus of how spoilt it was. So we were left with about 30% of the cake. I wanted to give it a shot and packed that and went to the store. Strangely, It was not as bad as what I expected, as a customer in India.

The manager/in-charge at the store agreed that the cake was indeed well-past an eatable stage, however he still maintained that the cake was delivered on that day. As I have seen earlier, the cakes are delivered to the outlets at around 10:00 or 11:00AM. I went to the outlet roughly around the same time. If it was fresh and just arrived, there was no way that it could have been so bad. Anyway, he profoundly apologized and offered to replace the cake with an Irish Fantasy that was available. The consolation was that I got my money’s worth. This was DEFINITELY a fresh cake, absolutely delicious, and how a cake is supposed to be from The French Loaf! So we had another round of cake cutting at home :)

Since it was a completely homely affair, we didn’t mind it so much. Had it been a bigger cake, a lot of guests and a ‘proper’ birthday party, we would have been screwed ! Had the manager been a little more proactive in taking a call if the cake should be disposed or not, it would not have resulted in this not-so-pleasant experience.

It is worth mentioning that I have never had any such experience from the Taramani Road (Velachery) Outlet. I am surely going to buy from them again!

  • Visited December 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Food
Helpful?
2 Thank mshreedhaaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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40 reviews from our community

Visitor rating
    11
    15
    6
    3
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Houston, Texas, United States
Level Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“No Danish Rolls?”
3 of 5 bubbles Reviewed 14 December 2013

I first liked this place, cuz it was the only one in chennai to provide some really lip smacking danish and cinnamon rolls.

now they don't even have them on their menu or their billing list in their software! it's so sad that i have to find another baker for it. until then, guess i just have to stick to the frozen, micro-waveable ones!

  • Visited September 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
3 Thank Enochkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Unadventurous chef!!”
1 of 5 bubbles Reviewed 27 October 2013 via mobile

Went to order a "minion" design themed cake, the chef is unwilling to take the order.... Simply kept on avoiding my calls and denying saying it would cost a lot.... I was ready to pay even a lac for a 3 kg cake... But they wouldn't wanna do it.... Lack major determination and probably the skill to take up challenges too.... Sad... So sad...

Mr. Mahadevan should consider having a better chef...

Helpful?
5 Thank Ashwin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Narendrasmalhotra, CEO at The French Loaf, responded to this review, 6 November 2013
Dear Ashwin,
Thank you for your post on Tripadvisor. We'd like an opportunity to speak to you to understand your experience with us better. Please do write to us with your contact details to ceo@orientalcuisines.in and our team will get in touch with you. Looking forward to hearing from you.

Warm regards
Narendra Malhotra
CEO, Oriental Cuisines
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai, Tamil Nadu, India
Level Contributor
200 reviews
115 restaurant reviews
common_n_restaurant_reviews_1bd8 108 helpful votes
“Break fast to dinner”
4 of 5 bubbles Reviewed 6 August 2013 via mobile

This was my second visit to this place for breakfast. Both times had tuna sandwich which I believe is a much better deal compared to subway.
They were the ones to bring concept of dine in confectioneries to Chennai first with Hot breads. Inaddition to various goodies that you can eat any time of the day, their choice of cakes too is mouth watering.

  • Visited July 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
2 Thank Srbezawada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
India
Level Contributor
43 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“koramangla french loaf”
5 of 5 bubbles Reviewed 4 June 2013

late night hopped into french loaf . was not sure what we would get . Tried a couple of pastry , then came to sandwhich . Let me tell you , the sandhwich that i had there was one of the best s/w i ever had in my life. Of course it was vegg but it was simply wonderful . Been quite some time that i need to have another s/w there .

  • Visited November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
2 Thank travel_f00d_l0ver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Narendrasmalhotra, CEO at The French Loaf, responded to this review, 12 June 2013
Dear guest,
Thank you for your review of The French Loaf. It's a pleasure to read that you loved our pastries and our sandwich. We look forward to your next visit.

Warm regards
Narendra Malhotra
CEO, Oriental Cuisines
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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