The location is excellent, and the rooms are designed for comfort. Facility-wise, the hotel is good value for money. All of these, however, are immediately obliterated by the front desk staff, who obviously do not care about the ease of check-in and the well-being of the guest. The young man manning the front desk is arrogant and ill-mannered. I will not detail the several incidents that frustrated me with his behavior, but the height came when bathroom water was not available for hours in the morning, despite my increasingly frantic attempts to get a resolution. The hotel manager was absent and unreachable; when I finally reached him, he promised to replace the useless front desk officer. (He did so, when I returned that night, but obviously only to appease me--I left the hotel a few hours later.)
Hotel management must understand that all the investment that they have placed in upgrading their physical facilities amount to naught if their staff do not match such excellence that they have envisioned.
- Official Description (provided by the hotel):
- Malles Manotaa, a premium business class budget serviced apartments located in business hub near Panagal Park, amidst T.Nagar, Nungambakkam, and Kodambakkam. Malles Manotaa ensures exquisite privacy, and comfort. Malles Manotaa promises an exclusive stay giving 24hr room service, quality food and ultimate privacy to its customers. Bloomed in the centre location giving access to various commercial establishments. With 24hr internet connectivity, conference halls and terrace garden makes it an ultimate destination for the corporates at an affordable price. Malles Manotaa provides the best service to ensure quality. ... more less
- Reservation Options:
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- Also Known As:
- Malles Manotaa Hotel Chennai (Madras)