I had a terrible time at this hotel. It came close to ruining India but we had mercifully positive experiences at the other places we stayed.
The room was foul. Disgusting, dank and damp. Bed was filthy, bathroom disgusting, plumbing ran all evening, bare wiring, jerry-rigged plumbing and one in three lamps functioning.
Incredibly rude night clerk - worst customer service we have experienced. Asked to call a particular cab for us but was informed we would have to use the hotel's company for an exorbitant fee. I asked for the number of the alternative company, he informed me I would need to look it up myself and hung up. Wi-fi not functional. Paid for breakfast but not available in the morning - same exceptionally rude clerk unable to assist.
In the end I lost my cool and caused a terrible scene which was poor on my behalf. The manager was called down and attempted to smooth things over (including calling a cab from the company we requested, at one fifth the cost enforced by the hotel) but was far too late. We checked out at 7am and spent an extra 5 hours at the airport instead. Location is terrible also - completely unsafe.
I have never experienced anything quite like this before - this was by far the worst accommodation we have ever endured.
- Official Description (provided by the hotel):
- The Spring is cool, hip, playful and intimate, offering chic yet informal environments for travelers who want to get away from predictability and convention. Conveniently located in the heart of Chennai, The Spring Hotel is a tasteful sanctuary of unique elegance! This trendy boutique hotel is imbued with designer interiors thematically organized to radiate an inviting aura and specifically with keeping you, our guest, in mind - A perfect blend of aesthetics and culture. Be prepared to be pampered, enjoy the impeccable service and the first rate amenities, including the broadband Wi-Fi connectivity that a discerning traveler has come to expect. We look forward to welcoming you soon. Putting people first just makes good common sense. ... more less
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