We stayed in Chennai for two days. Its location near to Marina beach, not far (only , 2km from the central rly station) and easy access to any part of the city makes the hotel good to stay for any purpose. This could be a very nice hotel, if the staff were a little better and the place a little cleaner and quieter. As we can't have the cake and eat it too, we had to satisfy with the good aspects alone.
Fortunately the food is available at the ground floor restaurant. The typical Chennai South Indian meals and snacks are good but for the waiting time.
Rooms are not posh but just ok to stay, as lot of renovation work was going on at different floors, noise was one thing we had to tell them to stop twice. Bath rooms are notverygood but tolerable, may be due to incoplete upgradation.
This management has taken a daring step to operationailze the hotel with a lot of pending renovation works.
Though we were ok in this hotel there was a billing problem I noticed after we reached Hyderabad. While checking in I was told that the two kids will not be charged as we are taking a 3 beded room, extra bed charges with surcharges and taxes were collected, which we noticed only they rang up to me at Hyderabad asking for some balance(from their view) payments. I had to discuss with the General Manager to relook into the bill and send me back the excess amount collected. However the amount due to me was not returned asper the original charging rates told by the billing counter staff. Whatever the reason I felt bad when I was told that it was a mistake from the staff . Even the G M has simply talked some sweet words but evaded paying anything back.
It is unfortunate that the GM failed to understand the genuine mistake of his staff cannot be the reason for not refunding the excess collected, and didnot realise the loss to the hotel by a dissatisfied customer in the long run. If he had responded positively and refunded the amount to me He would have up held the image of the hotel and this review would have highlighted their respect for genuine customer over money.
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- Also Known As:
- Tri Sea Residency Hotel Chennai (Madras)