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“Best Hotel in Chennai”

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ITC Grand Chola, Chennai
Ranked #2 of 388 Hotels in Chennai (Madras)
Certificate of Excellence
Dhaka City, Bangladesh
1 review
“Best Hotel in Chennai”
5 of 5 bubbles Reviewed 2 June 2014

Stay in ITC Grand Chola, Chennai and have the real taste of hospitality, comfort........
Excellent in room dining, best in class break fast, near to air port, best in class rest room,
excellent swimming pool with awesome view.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kskalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, 4 June 2014
Dear Reviewer,

Thank you for your valuable feedback and for your kind comments on the in-room dining, the breakfast selection and The Marina pool complex.

We look forward to your return and to the opportunity to serve you again soon.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,507 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (625)
Date | Rating
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English first
Calcutta, West Bengal, India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

Our experience at the Itc Chola was exquisite, to say the least. The check in was smooth, the swimming pools were extremely well maintained, the rooms were state of the art, and the controls were synced to the iPad, which was something new; and every corner of the hotel smacked of elegance.
The staff were pleasant, and made us feel at home and treated us like royalty. The grand staircase was a stand out factor, reminiscent of the one in Titanic.
I strongly recommend Itc Chola to every user, for family as well as business trips. It will rejuvenate your souls. -:)

Room Tip: Room itc one ,club room.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VedantK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, 4 June 2014
Dear Reviewer,

Thank you for your valuable feedback. We are delighted to learn that you had a pleasant stay with us and that our team was able to look after you well. Thank you for yor kind comments on The Marina pool complex, the in-room iPad and the rooms.

We look forward to your return and to the opportunity to serve you again soon.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 31 May 2014

Staying in this hotel is a MUST for those planning to visit Chennai,Compliments and thanks to the assistant duty manager Anirudth Singh for the wonderful service & for ensuring our stay there ended up being a pleasant one.Awesome breakfast buffet and Happy hour. Anirudth was extremely helpful, professional, and simply always offering help - many of the 5 Star hotels I have stayed in can learn from him! We Will be back defnitely!

  • Stayed April 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank KaysonN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, 4 June 2014
Dear Reviewer,

Thank you for your valuable feedback. We are delighted to learn that you had a pleasant experience with us and that Anirudh was able to look after you well.

We look forward to welcoming you back to ITC Grand Chola again soon.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

I had stayed twice in this hotel in recent past and I was delighted both times. This is located conveniently about 20 minutes from Chennai Airport. It looks like grant palaces from past from outside with huge blocks and nice lighting. My check-in was very quick and staff was very friendly. Lobby with grand stairs looks elegant.

Room: Room was spacious with king size bed and fluffy pillows. All normal stuff like Chairs, TV, Mini Bar, ironing equipment, hangers, safety wallet was there. Highlight of the room is the 'DigiValet' which is basically electronic control through ipad. It is very convenient as you can control lighting, TV, AC etc through ipad. Also, you can 'see' door video in ipad and open door without moving at all. In addition, you can see dining options, your bill on ipad. I loved it. Few misc. things like TV automatically going mute when you call using hotel phone amused me. Bathroom was big with both showers and decent size batch tub. Only downside I found that tables was bit small and hence was bit inconvenient to place dinner items there.

Dining: I loved breakfast as it has many options and was specially good for vegetarian like me. Staff is very good and ask you if you need anything. There are many other restaurants, but I did not explore them much. In room dining is good and I was able to customize my orders as per my request. Prices are on higher side, but that can be expected from hotel of this stature.

Misc: It has big gym, with trainer available through out the day. Swimming pool looked very good although it has uniform depth of only 4 feet. Small kids have separate pool.

Overall, my stay was enjoyable. Staff was good. I was provided what I asked. I will plan to stay here in future as well.

Room Tip: You can choose to stay on level 24 as it has gym and swimming pool on this floor.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShravanKManyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, 4 June 2014
Dear Reviewer,

Thank you for your valuable feedback. We are delighted to learn that you had a pleasant experience with us and that our team was able to look after you well. The in-room iPad is indeed a unique offering and we are glad you found it to be useful.

Thank you for your kind comments on the in-room dining and The Marina pool complex.

We look forward to your return and to the opportunity to serve you again soon.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bourne, United Kingdom
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

We stayed at the Grand Chola for 8 nights in a club room with my husband and son who is 8yrs old, everything about our stay was fantastic;
The room- this was luxury, a very comfortable huge bed, good shower, great bath, lovely toiletries, plenty of storage space. We did have a small issue with my sons bed which was exceptionally uncomfortable but when we mentioned it to reception they immediately changed it. The IPad controlling all the electronic functions in the room is a nice touch although ours did stop working and needed an engineer to sort out.
Pool area- there were very few people used the pool, lovely padded loungers, plenty towels, nice changing area and very clean.
Restaurants- these are exceptional, we tried most of the restaurants and they all are very good. My son particularly enjoyed the Nutmeg and its pain au chocolate!!!
The staff in the hotel are very nice and nothing was too much trouble.
I did have treatments in the spa which again is very good although very pricey.
This was my first trip to India and already I am planning my return.

Room Tip: I think all the rooms are very good it's just what you are prepared to pay.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Smithfamily40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, 4 June 2014
Dear Reviewer,

Thank you for your valuable feedback. We are delighted to learn that you and your family had a pleasant stay with us and that our team was able to look after you well.

Thank you for your kind comments on the room, The Marina pool complex and Nutmeg – The Gourmet Shop.

We hope you will choose to stay with us again on your next visit to Chennai and we look forward to welcoming you back to ITC Grand Chola.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 30 May 2014 via mobile

Recently visited Chennai on business. The hotel is an imposing building in the middle of the town. Staff is extremely helpful and friendly. Excellent rooms and a wide choice of cuisines and restaurants. Breakfast spread is lavish and the food is great - as expected from an ITC brand. Definitely worth staying.

Helpful?
Thank sensha29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

This is one of the best ITC hotel I have ever visited. You can feel luxury everywhere in structure, décor, room, restaurant etc. etc. I stayed in tower room and certainly I will recommend the same to others too. Its big and very specious room with all facility. Staff of this hotel are friendly and courteous. Their Lunch buffet spread is amazing by options as well as by taste. I certainly recommend this hotel.

Room Tip: Book Tower room
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RohitRaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranvir_Bhandari, General Manager at ITC Grand Chola, Chennai, responded to this review, 3 June 2014
Dear Reviewer,

Thank you for your valuable feedback. We are delighted to learn that you had a pleasant stay with us and that you took particular liking to the lunch buffet at Madras Pavilion. We are glad to learn that our team was able to look after you well.

We look forward to your return and to the opportunity to serve you again soon.

Warm regards,

Ranvir Bhandari
Vice President South & General Manager ITC Grand Chola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Grand Chola, Chennai

Property: ITC Grand Chola, Chennai
Address: No 63 Mount Road | Guindy, Chennai (Madras) 600032, India
Region: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 388 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Grand Chola, Chennai 5*
Number of rooms: 600
Official Description (provided by the hotel):
Set in an opulent, palatial design which pays homage to Southern India’s grand empires, the ITC Grand Chola, Chennai overlooks verdant parks and gardens. Experience understated Indian hospitality in an exquisite property with a distinct personality. ... more   less 
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