The hotel is grandiose on the outside and opulent from the inside. Without doubt, one of the best properties I've stayed in. The responsiveness of the staff, their keenness to assist, their willingness to go that extra mile to make the stay a memorable impressed me the most.
We close this hotel for our honeymoon and intimated the staff beforehand. The check in was smooth and there were atleast 4 people who wished us by the time we were checked in. The check in was both smooth and fast. The bath tub was decorated with rose petals and there was a bottle of Champagne and (the most sinful) chocolate cake waiting in the room for us.
So far, wow. So lot of the good things I read about the hotel on Tripadvisor was indeed true.
And then I came across two faults that shocked me. I wouldn't have expected such colossal quality issues from even a 3 or 4 star hotel, let alone, a flagship 5 star one.
1. First was during breakfast at one of the hotel's restaurants (Madras Pavilion), we reached out for the bowl of butter and there was a dead fly inside it!
2. The shower (and the shower head) had hair in it!!
A third point (not a biggie), was that, the iPad used to control the equipment inside the room did not respond to switching the TV off or switching it to Music only mode. It worked well for everything else.
So here I'm writing this review with mixed feelings and unsure of how to rate my stay. Basics of hygiene are faults that a hotel cannot get away with, regardless of how great everything else is.
The front desk and the manager was apologetic and seemed genuinely concerned about taking corrective action. I guess, time will tell.
- Official Description (provided by the hotel):
- Set in an opulent, palatial design which pays homage to Southern India’s grand empires, the ITC Grand Chola, Chennai overlooks verdant parks and gardens. Experience understated Indian hospitality in an exquisite property with a distinct personality. ... more less
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