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“welcoming, calm, and quality hotel”
Review of Park Hyatt Chennai

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Park Hyatt Chennai
Ranked #7 of 393 Hotels in Chennai (Madras)
Certificate of Excellence
Level Contributor
1,132 reviews
226 hotel reviews
common_n_hotel_reviews_1bd8 520 helpful votes
“welcoming, calm, and quality hotel”
Reviewed 25 May 2014

Lovely stay last weekend at the Park Hyatt. Very efficient checkin/out. Room was spacious, well appointed, and very comfy---also nice and quiet. Loved the ipod speaker--- made it easy for my own tunes. Bed was really comfy-- although comforter was a bit too warm at times. Lights are a bit complicated to figure out, but not a big deal. Bathroom very spacious, clean, modern. The pool on roof is beautiful--- an infinity pool. Room service is great quality, fast, and good service. Overall--- a wonderfully relaxing stay. Highly recommended, and i'll be back!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jenabaindelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 27 May 2014
Dear Guest
We were pleased to receive this review and would like to thank-you for taking time out to write it. We are glad to know that you enjoyed our facilities and the services that have been extended by our associates. We will make sure this feedback reaches the teams who have made your stay pleasurable. We definitely look forward to welcoming you back.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Bristol, United Kingdom
1 review
Reviewed 22 May 2014

Best value for money I have ever had at a hotel. The staff were efficient, friendly and helpful, without any saccharine. Fine room with great attention to detail, clean and one of the most conformable beds I have ever slept in. Great food, breakfast and dinner, with a wide range to suit all tastes. Gym was well equipped and well staffed.

All round one of the best hotels I have stayed in.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edison78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 24 May 2014
Dear Edison78
Thank-you for this review.
We’ll definitely pass on your uplifting feedback to our teams. We try our best to keep the feel and service as residential much as possible. Not tipping the scales, but keeping it optimum so that our guests have a smooth and seamless stay. We’re very pleased to know you enjoyed our restaurants, spa, fitness centre and the comfort quotient of our beds.
We look forward to welcoming you back

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 May 2014

Stayed at this hotel for a day and a half a few days ago. Good service and a well run property with great amenities like car/limo service (albeit you have to pay for it). The front office manager was exceptionally helpful and made sure we were well taken care off.

We checked in around 4:00 am after a long flight from the U.S. I couldn't find my wallet and thought I had left it at the taxi counter at the airport. The hotel dispatched a car immediately to the airport to try and retrieve it for me (I did find my wallet eventually in the bottom of my bag).

They agreed to store our luggage for us while we made a short three day trip to Kerala even though we were only transiting in Chennai on our way back and not staying at the hotel. When I came back for my luggage the front office manager offered us facilities for washing/showering before proceeding to the airport.

My only complain is I had requested a car service to pick us at the hotel and that never happened - apparently due to a mixup because I was checking in early. Also we had three rooms booked and for one of the rooms I had requested early checkin. They charged us half a day rate (would have been full day if I had not let them know earlier that I was coming in early). I checked in around 4:30 am and they were only offering complimentary early checkin after 8:00 am. Given the fact I had three rooms booked I was hoping they would have waived the half day charge. Which is why I'm giving them 4 stars but for all intent an purpose this is truly a great property and deserves full marks.

If you're in Chennai for business or pleasure this is a great address to base yourself in. Good value for five star accommodations and a staff that pays attention to detail.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SachBalag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 14 May 2014
Dear Guest

We appreciate your time in writing this review for our hotel. We are truly delighted to learn you had a pleasant stay with us, especially after a long flight across the globe and differing timelines. One of the things we believe in is to provide a satisfying arrival experience to our guests, as we understand how important it is after a long journey. Therefore our Front Office team, being the first touch point of the hotel, strives to extend a warm welcome to guests.
We thank-you for your words of encouragement and will be sure to pass it along to our colleagues at Front Office.
Please do visit us soon again.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 May 2014 via mobile

Check inn process was smooth, but no welcome drink nor cold towels were offered.
In room no fruit basket, nor chocolates or cookies were placed.
The house keeping was very bad, on repetitive requests for any thing was delayed for 45 mins to an hour.
Room service, per say was negligent, always half order was served.
Not a happy experience nor will visit again.

Stayed May 2014, travelled as a couple
Helpful?
3 Thank BHARAT G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 15 May 2014
Dear Mr Golecha

Thank-you for taking time out to write this review.
We truly empathise with your experience, which clearly did not meet your desired level of expectation. We strive very hard to provide our guests a seamless stay at Park Hyatt Chennai and are always open to constructive feedback. We assure you that we have addressed the points made by you and would like to have the opportunity to welcome you back again.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 May 2014

Perfect hotel, love the room. Staff amazing they were always helpful. Food was so much better than I was expecting. Fly elephant was great. The spa is outstanding and don't miss the rooftop pool it's very nice.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hugo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 11 May 2014
Dear Hugo B

Thank-you for writing this review on Trip Advisor. Your words of appreciation keep our staff members motivated and we really value your support. We’re glad to know that you had a pleasant stay with us and enjoyed your dining experience at The Flying Elephant. It is our continued endeavour here to not just provide top quality food but match that with warm, personalised services so that our guests feel well regarded.

We'll be looking forward to welcoming you back soon.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2014

park hyatt is added recently to our city and is on the hot party list of today... Flying elephant is the place i loved.. music played is awesome with the combo of selection of vide range of drinks.... been to the spa which is simply superb... ambeince of the spa, the city view, the music is soo soothing and u get soaked and finally feel lighter and totally relaxed. i take regular spa service after a week long of tideous work.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank kenjill123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 9 May 2014
Dear Guest

It was interesting to receive this review where you have appreciated our high energy atmosphere of The Flying Elephant as well as the calming retreat we create for our guests of Antahpura Spa. We’re pleased to know it serves an antidote to your busy week-long schedule. Thank-you for your words of motivation which boost our spirits up as we serve you with renewed passion. We look forward to welcoming you back on your next renewal session at our spa.

So that you’re ready and in the mood to party harder at The Flying Elephant.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
182 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 6 May 2014 via mobile

We had a lovely single-night stay at the Park Hyatt Chennai. HUGE room, great bathroom and one of the most comfortable beds I have ever slept in. The sound insulation is first-rate: in the morning I went to the roof for a dip in the beautiful infinity pool and a few planes on final approach to the airport flew overhead. I hadn't heard any sounds of it in the room. The hotel is very nicely designed, too, with lots of natural materials and local art. Friendly staff really coud not do enough for us.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank artmanintoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 7 May 2014
Dear artmanintoronto

We’re delighted to know that you had a short but nice stay with us. Our rooms start at 43 square metres which are one of the largest in the city and have been designed to give guests a roomy, uncluttered feel. We understand how vital a good night’s rest can be, so the bed is made to feel optimum in terms of comfort. Thank-you for appreciating the attention to detail we have imparted to each and every aspect, especially the soundproofing, which helps to keep the hustle and bustle at bay. Your comfort is of utmost importance to us, and we look forward to having you back with us again.
Thank-you for taking the time out to write this review. We really appreciate it.

Warm Regards
Gargi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Chennai

Property: Park Hyatt Chennai
Address: 39 Velachery Road | Near Raj Bhavan, Chennai (Madras), India
Region: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 393 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Park Hyatt Chennai 5*
Number of rooms: 201
Official Description (provided by the hotel):
Thoughtfully understated yet contemporary in design, Park Hyatt Chennai offers discerning business and leisure travellers their personal address in the city. Located next to the governor's residence, alongside the Guindy Forest Reserve, this serene sanctuary is at close proximity to the airport and prime business districts of the city. Some of the key features of the hotel include the dynamic, multi-level restaurant, The Flying Elephant,the all-day dining restaurant serving peninsular Indian and classic western cuisine - The Dining Room, the award-winning Antahpura Spa, a serene lily pond as the central focal point of the hotel and an infinity edge pool on the rooftop that captures breathtaking views of the city. ... more   less 
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