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“would recommend”
Review of Park Hyatt Chennai

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Park Hyatt Chennai
Ranked #8 of 398 Hotels in Chennai (Madras)
Certificate of Excellence
coimbatore
Level 4 Contributor
48 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“would recommend”
Reviewed 1 July 2014

The hotel is well located. Not very far from the airport and close to the main areas of chennai. The front office staff was very courteous. The rooms are spacious and comfortable. Flying elephant, the restaurant has some great food. The only little issue I had there was with some of the room service food. A few room service staff whom i called for ordering, did not know much about the food on the menu and had to constantly refer back to the chef. I also found it strange that they didnt have chocolate sauce with the ice creams we ordered. I would expect a park hyatt to have such basics at any given point of time. Other than that a great stay

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank chetanbg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 2 July 2014
Dear Guest
We were pleased to learn that you had a pleasant stay with us. Thank-you for taking time out to write this review. The Flying Elephant is our much favoured restaurant and we were delighted to know you enjoyed the food there. Our chefs prepare it with great care. We were sorry to hear about the miscommunication regarding the chocolate sauce, and we agree that this might have borrowed from the pleasure of enjoying your ice cream. We shall communicate the same to the team so that it is not repeated again.
We hope to welcome you soon again.
Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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996 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Bangalore
Level 6 Contributor
248 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 30 June 2014

This is a new hotel and excellently located - not too far from the airport and close to many commercial areas. The rooms are spacious and well-equipped. Large windows. Bathroom area is very good.

Lobby is nice. There are a number of restaurants serving multiple cuisines. The bar is also attractive with a wide choice of drinks and snacks.

Improvement required - the guest services staff. They need to be more responsive and when they promise call back - someone should call back!

Room Tip: A room facing the pond within the hotel
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank rajeshkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 2 July 2014
Dear Mr Rajesh
We thank-you for the review and also your feedback on our guest services associates. It is a Park Hyatt Chennai belief to continuously look for ways to improve services and therefore we welcome a candid feedback from our guests. We shall definitely communicate yours with the team. And we totally agree that one must make a note of their commitments and deliver them promptly.
Looking forward to the chance to serve you soon again. Do let us know the dates of your next visit.
Warm Regards
Gargi
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Bengaluru, India
Level 4 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 28 June 2014

We stayed at the Park Hyatt for a couple of days last week. We had originally been given a room in the smoking area but we asked them to change it to a non smoking floor. It was done promptly. The staff in general was very polite and accommodating. Vikrant, on the front desk helped us with a complimentary late check out as we had our flight late in the evening. That was much appreciated. Since we were new to the area, they volunteered to help us find cabs to get around the city.

We thoroughly enjoyed our time at the terrace pool. We also had dinner at the 'Flying Elephant' one of the nights and tried the tasting menu. Loved the tiger prawns and the Kway Teow. The Indian dishes were delicious too. The breakfast buffet was limited though. It was tasty nevertheless. Overall we had a lovely time at this property.

Room Tip: Ask for a room with the lily pond view.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AruRaoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 2 July 2014
Dear Guest
We were delighted to learn that your stay at Park Hyatt Chennai was a pleasant one. It was very motivating to read your review. Your words of appreciation for our associate Vikrant have been duly communicated. Our rooftop pool is one of the most popular spots in the hotel, and much liked by our guests. The one other popular spot it contends with is The Flying Elephant, which is why we are glad you enjoyed both these places. Our chefs were pleased to know you enjoyed our culinary offerings there.
Do let us know when you would be visiting again. We look forward to welcoming you back.
Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 June 2014

Great rooms on the Velachery side, spacious, well lit. Handy during a tired business trip -- I showed up here sick and groggy, the staff was prompt in getting hold of stuff I needed, including what I thought was one of the front desk guys pulling out his own aspirin. A slight disadvantage is that the location is not really a walkable neighborhood, the other Hyatt in the city is much better for that. This is a functional joint with an extremely helpful staff, and an neat bar. Not that Chennai is a great city for Sauna, but for what it's worth this hotel has the best Sauna I have ever used at a hotel in India.

Room Tip: pick the non-city facing side
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joyojeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 2 July 2014
Dear Mr Joyojeet
Thank-you very much for writing this review for us. It can be hard to be travelling when one is ill and tired, and we hope that our team made it up with their warm service. Thank-you for your words of appreciation. We are glad to know you enjoyed the sauna at Antahpura Spa.
We look forward to welcome you back.
Warm Regards
Gargi
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Chennai
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 June 2014

The ambience and the locality is very nice ,food quality is below average,the big disappointment with the service.Restaurant team unable to manage a crowd of 5 tables.(Most of the people taking Buffet,very few took al-la- carte),
They took very long time to respond,the method of serving is not in a professional way, without asking us ,the guy cleaning my table,few of the food items spilled in our dress.
I visited earlier times too,but not so much issues.They need to improve a lot.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank hsd08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 2 July 2014
Dear Guest
We were sorry to hear that your experience at The Dining Room at our hotel did not meet your expectations. You are right that this should never have occurred, and we have addressed it with our team. It is our continued endeavour to provide efficient services to our guests and we hope to be able to present a memorable experience the next time you visit.
Please allow us to welcome you back again.
Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 18 June 2014

My second trip to India, first to Chennai. I arrived at 10am after an overnight flight but was quickly and warmly welcomed, checked in and up to my room in minutes. The room was large, clean and very comfortable. During my short stay, I managed to use the gym and the spa, both were excellent and the staff friendly and welcoming. The breakfast buffet had more than enough choice of local and european specialities. I also had dinner in both restaurants and was very satisfied by the quality and variety in both. I can highly recommend this hotel to business travellers and am sure that if I had the chance to stay for leisure, I would also be recommending it for a vacation stopover.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank acid_slug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 23 June 2014
Dear Guest

Thank-you for taking time out to write this review for us. It’s very heartening to know that our team has managed to make your stay more comfortable with their heartfelt services. As you mentioned you were on a business trip, we’re happy to learn our well-appointed fitness centre and spa provided a fair amount of wellness in your work-centric stay. It calls for a return visit, for leisure purposes this time. Look forward to serving you soon again.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2014

The frontage is rather quaint compared to the typical high end property common in India, and there are just two dining options of which one is open only in the evening BUT the food and spa more than make up for it. Surprisingly the food is reasonably priced even after including the notorious bevy of taxes. Ofcourse the quality is top notch across cuisines including the humble 'upma' - made just right which is not usually the case in 5-star kitchens - they invariably overdo what needs to be a simple basic dish. Portions are suitable for Indian appetites thus preventing wastage.

Spa is excellent, spacious & very well done, with the therapists very good as well. I went in for a relaxing massage both days I was there and it's worth making a trip to Chennai just to enjoy their spa!

Last but not least, Hyatt-standard service and btw, the wait staff in the fine dine even put on an impromptu show of the Gangnam dance, coordinated across two floors - excellent!

Room Tip: Go for the pool-facing rooms, they are quieter. Lost of construction going on outside.
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  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IntrepidT766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 23 June 2014
Dear Guest

We found your review very uplifting. Our favourite was the example of, as rightly mentioned by you, the humble upma. Authenticity has a lot to do with simplicity and this is by far our watchword, where we strive to remain as close was possible to the original essence of our dishes. Our home-style cuisine of The Dining Room has been inspired by the honest, comfort food that is dished out in the numerous homes of Chennai. We’re pleased to know it appealed to you.
Great that you could squeeze in a treatment at Antahpura Spa during your stay with us, as it can be the perfect antidote to a busy work schedule.
We were delighted to note that you enjoyed the performance at The Flying Elephant. Our engaged team enjoys staging it for guests as well.
Please do visit us soon again. We look forward to having you back.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Chennai

Property: Park Hyatt Chennai
Address: 39 Velachery Road | Near Raj Bhavan, Chennai (Madras), India
Phone Number:
Region: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 398 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): £
Hotel Class:5 star — Park Hyatt Chennai 5*
Number of rooms: 201
Official Description (provided by the hotel):
Thoughtfully understated yet contemporary in design, Park Hyatt Chennai offers discerning business and leisure travellers their personal address in the city. Located next to the governor's residence, alongside the Guindy Forest Reserve, this serene sanctuary is at close proximity to the airport and prime business districts of the city. Some of the key features of the hotel include the dynamic, multi-level restaurant, The Flying Elephant,the all-day dining restaurant serving peninsular Indian and classic western cuisine - The Dining Room, the award-winning Antahpura Spa, a serene lily pond as the central focal point of the hotel and an infinity edge pool on the rooftop that captures breathtaking views of the city. ... more   less 
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