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“Over priced”
3 of 5 bubbles Review of Park Hyatt Chennai

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Park Hyatt Chennai
Ranked #7 of 388 Hotels in Chennai (Madras)
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Over priced”
3 of 5 bubbles Reviewed 25 July 2014

Stayed for two nights at the hotel, new property but did not enjoy the experience. Starting from checkin...there were too many people in the lobby not sure what their role is, some looked like students. Room very modern and trendy but bathroom arrangement and the doors were a bit strange. Room tariff does not include break fast, housekeeping missed cleaning our room the whole day and were busy when we returned in the evening...overall did a great experience.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TRKKUMAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 31 July 2014
Dear Mr Kumar

We appreciate your feedback. And we’re sorry to learn that your stay experience failed to match your expectations. We have already addressed the points mentioned by you with our teams. At Park Hyatt Chennai, it is our endeavour to consistently provide you with our warm, heartfelt services and we welcome any constructive feedback. Our Room Tariff does include breakfast but you must have chosen the package that doesn’t. It has been created to allow guests more flexibility. Please do give us a chance to take care of you on your next visit.
Let us know when you would be planning your next trip.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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926 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (153)
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Mumbai (Bombay), India
Level Contributor
87 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

Nice warm hotel . Liked the ambience , spacious rooms . Very attentive staff .. Food was good .. Acoustics very good . Liked it for training . Room service was very good . Aesthetically served with beautiful flowers .. That extra touch was sensitive and winning point .
Would recommend .

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sushmash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 31 July 2014
Dear Guest

Thank-you for your kind review. We are pleased to learn that you enjoyed your overall stay and appreciated the small details that we put together for our guests to feel cared for.
We do hope to welcome you back. It would be delightful to have you stay with us again.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 July 2014 via mobile

Great Service....very personalised. Attentive Staff and most importantly a genuinely concerned staff...One can see the warmth through the smiles. The Rooms and toilets are spacious. The Food is great. Prices are reasonable. The Front Office is efficient! The Room Service is prompt. Housekeeping does a great job (a few incidents of repeated reminders...negligible). The Dining Room serves great food with excellent service. The Flying Elephant Bar is a great place to unwind for the evening (although the music tends to be repetitive) serving good kebabs and fusion cuisine. Wide corridors on the floor giving an expansive feeling. My reservations, check in and check outs were always done with great speed (thanks to Abhishek, Arun and their teams)The Dining Room staff is just amazing. Difficult to differentiate between the staff based on performance but have to say that the AM Anurag, Team Lead Kamran/Animesh and their entire team of associates at the dining room definitely make every single person who dines there, feel special. Thank you guys!! A great Job.Keep it up and God Bless!!

Stayed July 2014, travelled with friends
Helpful?
Thank Angel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad, India
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 18 July 2014

Great Service....very personalised. Attentive Staff and most importantly a genuinely concerned staff...One can see the warmth through the smiles. The Rooms and toilets are spacious. The Food is great. Prices are reasonable. The Front Office is efficient! The Room Service is prompt. Housekeeping does a great job (a few incidents of repeated reminders...negligible). The Dining Room serves great food with excellent service. The Flying Elephant Bar is a great place to unwind for the evening (although the music tends to be repetitive) serving good kebabs and fusion cuisine. Wide corridors on the floor giving an expansive feeling. My reservations, check in and check outs were always done with great speed (thanks to Abhishek, Arun and their teams)The Dining Room staff is just amazing. Difficult to differentiate between the staff based on performance but have to say that the AM Anurag, Team Lead Kamran/Animesh and their entire team of associates at the dining room definitely make every single person who dines there, feel special. Thank you guys!! A great Job.Keep it up and God Bless!!

  • Stayed June 2014, travelled on business
    • Location
    • Service
Helpful?
Thank Batta2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 24 July 2014
Dear Guest

We appreciate your time in writing this review.
Your kind appreciation has been passed on to the colleagues mentioned. Indeed it is our personalised service and warm smiles from the teams that make our guests feel welcome and at home.
We are glad you liked the food at The Flying Elephant, and you’re right in mentioning the kebabs as we take special care of perfecting our galouti and adana kebabs, which have evolved as hot favourites with guests.
Our check-in and check-out are carefully executed as we value your time during departure and the overall experience factor when you arrive.
Please do let us know when you visiting next.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California
Level Contributor
61 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

This is one of the nicest hotels I have stayed at in a long time. It would be a five star hotel in any city.

The rooms are large, well appointed, and the beds are incredibly comfortable.
The infinity pool on the roof was so welcome after a morning's outing.

The breakfast and lunch buffets were fabulous. I ate so much at both I had to skip dinner, so be warned.

But as good as everything else was, it was the customer service which really got our attention. I don't think I have ever stayed in a hotel with a more attentive staff. Particularly Riyaz Ahamed and Nagarjun of the front office staff. These two gentlemen went way above and beyond to make my stay comfortable and stress free.

But from the time I arrived until my departure, the entire staff were just extraordinary.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 16 July 2014
Dear Guest

Thank-you for your kind review. It was very heartening to learn that you enjoyed, not just the facilities, but the warm hospitality of our colleagues. Personalised service happens to be the watchword for us here, and it really is gratifying when a guest has had a memorable experience.
Riyaz and Nagarjun extend their best wishes and gratitude on your words of encouragement.
We want to let you know that we are awaiting your next visit to Park Hyatt Chennai. Do keep us posted on when that will be.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi, India
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 11 July 2014

Situated close to the airport and not too far away from the main business centers, the hotel provides all the amenities for a comfortable stay- personalized service, fitness center,rooftop pool with a beautiful view and amazing food- most dishes on the buffet menue are made fresh post placing an order.
The only issue we faced during our one day stay was with the key cards- which left us stranded in the lift a couple of times.

Room Tip: The park view rooms are worth the upgrade!
See more room tips
  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank MitraSharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 16 July 2014
Dear Guest

Thank-you for your review. We’re pleased to learn you had a pleasant stay with us.
The buffet offering is in line with Park Hyatt standards of dishing our fresh, off-the-pan and onto-the-plate food items, which our chefs carefully craft for your enjoyment. We’re very glad to learn that you liked this personalised touch.
We’re sorry about the key card glitch, which must have caused some inconvenience during your stay. Our teams have made a thorough check on this, and hopefully it will not be repeated in future.
Please consider staying with us during your next visit to Chennai.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Had the pleasure of staying at the hotel on and off for about three weeks just recently. First time at this hotel and was simply excellent!! Guest service from the time you step out of the car in their courtyard to the time you leave was impeccable.

Hotel is new and understandably clean and fresh. Rooms are spacious and amenities are ample. Would mention that on some of the lower floors, you can hear music from the Flying Elephant late into the night over the weekends, otherwise great.

Two food outlets located in the hotel, Dining Room and Flying Elephant. Quality and consistency of food was superb. Chefs at the Dining Room really went beyond the call of duty to listen to your needs and customized meals - simply perfect. Flying Elephant becomes a club on weekend nights and both the restaurant and club are encompassed in warm cozy surroundings, giving it a unique charm.

Sitting outdoors in summer was a little challenging (heat & humidity) but some early mornings and evenings were ideal. Beautiful water body with natural scenic surroundings, feels very tropical and you can easily forget where you are.

Overall, place is ideal for business travelers as well as for pleasure. Being close to the airport is also advantageous.

Really would like to say thanks to Abishek at the front desk, took care of things like nobody else could!! Spent a lot of time in The Dining Room and am grateful to the entire team there, particularly Animesh, Vipul, Arun, Nandita and Krishna who not only knew what I wanted but are true assets to the establishment Their attention to detail and hospitality were genuine and extremely gracious - Thanks!!

Would definitely stay there again and recommend the place without hesitation.

Room Tip: Lower floors can experience noise from the club on weekend nights
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Amarsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GargiGuha, Public Relations Manager at Park Hyatt Chennai, responded to this review, 11 July 2014
Dear Guest

What a wonderful and succinctly put review! We’d like to thank-you for your time in putting this together. We truly appreciate it.
It delighted our teams to know that their small gestures of making you feel at home did not go unnoticed. We’d like to like to let you know this is a great motivator and drives home the Hyatt message of extending ‘authentic hospitality’ to our guests.
We’re glad to know that the lily pond served as a tropical retreat in between your busy schedule.
Please allow us the chance to welcome you again.

Warm Regards
Gargi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Chennai

Property: Park Hyatt Chennai
Address: 39 Velachery Road | Near Raj Bhavan, Chennai (Madras), India
Phone Number:
Region: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 388 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Park Hyatt Chennai 5*
Number of rooms: 201
Official Description (provided by the hotel):
Thoughtfully understated yet contemporary in design, Park Hyatt Chennai offers discerning business and leisure travellers their personal address in the city. Located next to the governor's residence, alongside the Guindy Forest Reserve, this serene sanctuary is at close proximity to the airport and prime business districts of the city. Some of the key features of the hotel include the dynamic, multi-level restaurant, The Flying Elephant,the all-day dining restaurant serving peninsular Indian and classic western cuisine - The Dining Room, the award-winning Antahpura Spa, a serene lily pond as the central focal point of the hotel and an infinity edge pool on the rooftop that captures breathtaking views of the city. ... more   less 
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