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“Old hotel, not very clean”
Review of The Park Chennai

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The Park Chennai
Ranked #47 of 397 Hotels in Chennai (Madras)
Paris, France
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Old hotel, not very clean”
Reviewed 25 August 2014

The hotel looks very old even if you guess that it was not inaugurated a long time ago. The corridors had a bad smell of cigarette and the carpets are durty. The staff is nice and professional even if the restaurant romm service took a very long time to understand our food order.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Florence M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheParkChennai, General Manager at The Park Chennai, responded to this review, 27 August 2014
Dear Guest,

Thank you for staying at The Park Chennai.

We appreciate your feedback and will share your comments with our team. We are constantly working on improving our product and services and assure you that we will address the issues you have highlighted.

We hope to welcome you back at The Park Chennai for a better experience.

Warm Regards,

Siraj Mukherjee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (327)
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English first
Bengaluru, India
1 review
Reviewed 23 August 2014

The park chennai is a great place to stay, the place is slightly dated but the service and the food and the the bars are just fantastic. during my 2 nights at the hotel i tried out their coffee shop for breakfast and their thai restaurant called 'lotus' for dinner..both places serve some of the best food which i have had in chennai..taste being a personal thing may vary for each traveller but without a shadow of doubt the thai place ws just amazing. The lounge bar at the lobby was playing some great retro music on wednesdays and the place was just buzzing. Special thanks to Sudhanshu for the excellent hospitality provided by him, will certainly return.

Room Tip: Pay a little extra and ask for the studio suites on the first floor
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  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank DavidPinto12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheParkChennai, General Manager at The Park Chennai, responded to this review, 27 August 2014
Dear Mr. Pinto,

Thank you for staying at The Park Chennai.

We are delighted that you enjoyed the services, restaurants and bars. We will share your appreciation with our team, especially the 601 and Lotus teams and Sudhanshu.

We look forward to welcome you back at The Park Chennai.

Warm Regards,

Siraj Mukherjee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmond, Oklahoma
1 review
Reviewed 22 August 2014

The hotel is really old and it shows. Check-in process was slow, we had to wait for around 15-30 minutes until they got the room ready. We had requested for an additional bed in the room. Additional bed was basically wooden plank over rusted frame. I had to complain to the front desk around 4 times regarding mosquitoes in the room before somebody showed up with a mosquito repellant after 4-5 hours. You might have to call the hotel services a couple of times before you get some kind of service. The food is overpriced and is not worth what you pay for, I felt that the portions are small. The only good thing about this hotel is that it is at a walkable distance from the US consulate.

Room Tip: Choose this hotel only if you are going to stay for a short period and the purpose of stay is relate...
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank smithesh_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheParkChennai, General Manager at The Park Chennai, responded to this review, 25 August 2014
Dear Guest,

At the outset, we apologize for the issues you faced during your stay at The Park Chennai. We offer no excuses and would like to assure you that we have shared your comments with our team and are working on improving the areas you have highlighted.

We hope to welcome you back at The Park Chennai for a better experience.

Warm Regards,

Siraj Mukherjee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Chennai (Madras) hotels

Mumbai, India
Level 5 Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 August 2014

I stayed at The Park after 2 years. The memory of that stay was better. it was much "happening" then.. but again I was there on weekday this time.
The hotel is situated in a central area.. crowded but all central places are...
Check in was smooth. My room was on the 4th floor opposite the lifts but there was no disturbance.. I'm surprise that I was not informed of the renovation going on but again there was no inconvenience .

The room was a bit small but well done.. Lighting was good except could never figure out how to switch off the bathroom light. The bed and pillow was comfortable. The bathroom was good and the toiletries were good but could be better.

The room service was efficient and quick. Good food. The buffet breakfast was also very good.
The housekeeping was not very efficient. I called them to get my shoes polished, no one turned up.

Wifi for only 1 device is free which should change to multiple devices. The health club is also nice.
During check out was as slow as there were discounts in my food which was not put and had to be re done.
Would think again if I had to stay there.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank dharmesh0506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheParkChennai, General Manager at The Park Chennai, responded to this review, 23 August 2014
Dear Guest,

Thank you for choosing to stay at The Park Chennai.

We appreciate your feedback and are very glad that you enjoyed the room, food and health club. We regret the lapses in our services and assure you that we are working on the issues you have highlighted in your comments.

We hope you give us a chance to offer you a better experience at The Park Chennai.

Warm Regards,

Siraj Mukherjee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 17 August 2014 via mobile

I'm not the kind of person to rate a hotel below average. But The Park, Chennai really really really falls short of any substandard expectations. The staff is grumpy and unsmiling : and that's a terrible welcome to be given at the reception. I've been fortunate to stay in the best 5-star hotels across the world and this one is a 2 star (at best) masquerading as a 5 star. The Park Kolkata also is better than this.

What welcomes you to the room is a shabby, dust-ridden film poster staring at your bed all day long! Mine was a film called "Humara Dil Aapke Paas Hain," a flop film at least 10 years old. Not a sight you wanna stare at all day. My colleagues was worse! It was a regional language film with a female cop! Who wants to have that in the room? Didn't these guys spend anything on interior "designing?"

The washroom has dirty smudges and stains, as you can see in the attached pic. The room is moldy and really could use some refurbishing.

What was horrible was the attitude of the staff. I had ordered for breakfast. As per the menu, (have attached the menu picture too,) the egg white soufflé omelette is supposed to be served with brown bread. Inspite of that I specified that I need "BROWN BREAD" and not "WHITE BREAD" The order was sent to my room without bread. When I asked for the bread, someone from in-room dining actually called up to tell me that I placed the wrong order and had only asked for omelette. I was aghast! Why would I lie about this? When I complained to the duty manager Shuruthy, she said she'll look into it. On meeting her at the reception, she offered no personal apology. Everyone's human and they make mistakes, but a warm smile and a "sorry" goes a long way.

What's also inconsiderate is The Park Chennai doesn't have any management responses on TripAdvisor. Always a good thing to check while booking a hotel. If they reply, they care. If they don't, their attitude is "I'm too big for my shoes!" Please spend your money elsewhere, like The Leela or ITC Chola. This one's just not worth it!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ambili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheParkChennai, General Manager at The Park Chennai, responded to this review, 23 August 2014
Dear Guest,

Please let me begin by apologizing for the issues you faced during your stay. We have no excuses to offer for the lapses and assure you that we have taken your comments to heart and are working on improving the facilities and services constantly.

Please do give us an opportunity to offer you a better experience the next time you visit Chennai.

Warm Regards,

Siraj Mukherjee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 17 August 2014

i really enjoyed the stay, everytime i visit here i enjoy a lot, espicially the hotel staff is no nice and helping.. its like a home away from home.. Awesome will be the word if i have to describe in word..
Regards,
Honey Khatwani

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Honey234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheParkChennai, General Manager at The Park Chennai, responded to this review, 21 August 2014
Dear Guest,

Thank you for your recent stay at The Park Chennai.

We are delighted that you consider The Park Chennai your home away from home and will share your feedback with our team.

We hope to welcome you back the next time you visit Chennai.

Warm Regards,

Siraj Mukherjee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
2 reviews
Reviewed 17 August 2014

We stayed at the Park, Chennai earlier this week. Checked in early evening, just in time for dinner & stayed here till the following afternoon.

Here are some of my observations:
1) Courteous staff all round
2) Rather old / badly maintained property- ranging from seepage in walls, smell in corridor / room, public spaces rife with torn carpets & run down furniture
3) Cockroach in room- so raised some questions about housekeeping quality.
3) Good breakfast spread- family enjoyed the time spent here
4) Value for money, though rooms on the smaller size, compared to some of the comparable hotels nearby
5) Food & beverage a bit on the expensive side
6) Centrally located,surrounded by lots of other 5-stars
7) No view from the room- guess that will be an issue due to location of the hotel & room itself

Overall, average stay.

Room Tip: Ask if the hotel has any renovated room with a good view.
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Abhishek_B10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheParkChennai, General Manager at The Park Chennai, responded to this review, 21 August 2014
Dear Mr. Abhishek,

Thank you for staying at The Park Chennai.

We are very glad that you enjoyed the services and food when you during your stay. We will share your comments with our staff. We regret the issues you experienced and would like to assure you that we are constantly updating our facilities.

We hope to welcome you back at The Park Chennai for a better experience.

Warm Regards,

Siraj Mukherjee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Park Chennai

Property: The Park Chennai
Address: 601 Anna Salai, Chennai (Madras) 600006, India
Region: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Chennai (Madras)
#37 Luxury Hotel in Chennai (Madras)
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Park Chennai 4.5*
Number of rooms: 214
Official Description (provided by the hotel):
The Park Chennai is in the heart of the city’s vibrant business district. The hotel’s decor is influenced by the very foundation it stands on – the former premises of Gemini Film Studios, renowned for producing some of the most influential heroes and heroines the country has known. The dining and bar facilities at this hotel are amongst the best that the city offers. Six-O-One, the hotel’s 24 hour offers a mix of Indian and International cuisine while the Leather bar and Pasha are perfect options for elite party-goers. The cutting edge technology features coupled with world-class service standards make this hotel a perfect destination for both business and leisure travelers. ... more   less 
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Also Known As:
The Park Chennai Hotel Chennai (Madras)
The Park Hotel Chennai
The Park Hotels Chennai

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