Dear Sir,
I have noticed your response on the Trip Advisor on the experience you had in the Radisson Hotel GRT Chennai. At the outset , I am sorry for this and will take all necessary steps to correct the situation. It is very rare that we receive negative feedback such as yours and I will be very eager if you could give me more specific feedback and the the details of your stay so that we can improve on the services you were not impressed with.
As a gesture to say we are sorry and we care I would like to offer you a complimentary stay of one night on prior reservation valid upto 30th September 2011 and hope that you will give us another chance to prove our professionalism.
You can contact me on vikramcotah@radissongrt.com or on my mobile phone no. 9840741379
Regards,
Vikram Cotah
Sr.Vice President
Radisson Hotel GRT Chennai