We stayed here a total of 3 times during our southern India holiday and every time ALL the staff at every level could not have been more personal, interesting and helpful from the airport meet and greet (well worth the 2000 rupee price) to the spa, restaurant and front desk......they all seemed to have a respect for their departments and we feel reflect some excellent and personal training.
We tried two levels of rooms, had club floor lounge access and everything we could wish for was there. The beds as ever are excellent, the baths a joy to soak inn, the a/c quiet and efficient and should you want it.....5 minutes walk down the road you have a very western shopping complex, we did not but it struck us how India continues to offer so many contrasts.
On the airport meet and greet side Sridhar provided us with such careful personal service he deserves a mention, but all of his colleagues whose names we omitted to get seemed to 'get' client care, and deserve a pat on the back from their managers. The Audis that whisk you to/from the hotel are efficient and comfortable in the rush house Chennai traffic.
We ate in the main restaurant and the staff even indulged me with a quick lesson on how the roti breads are cooked. Again the young men and women seemed happy to chat and suggest things and the different style of cooking on offer was truly impressive.
As you my gather we departed the hotel very satisfied, at a ridiculously early hour, to get the BA flight back to Heathrow, yet still the front desk chap was smiling, despite the a/c being switched off at night. He must have been more than a little warm in his frock coat, so might we suggest to the management that at night staff be allowed a more relaxed dress code?
- Official Description (provided by the hotel):
- Centrally located in one of the city’s developing commercial areas, The Westin Chennai Velachery is near major corporations, eclectic restaurants, shopping, and the botanical gardens.Our 215 beautifully-appointed guest rooms and suites ensure relaxing stays in pleasant surroundings. Eat well in our four restaurants, which serve healthful local and international meals. ... more less
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