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The Westin Chennai Velachery
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Reviews (1,394)
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1,061 - 1,066 of 1,394 reviews
Reviewed 19 June 2014

Great hotel. Service is fantastic - from the dining on 1st floor to the executive lounge on the 9th, this hotel is all about making your stay as pleasant as possible. Rooms are always kept spotless - thank you Pandi! You are doing an awesome job! Sunil and his team in the executive lounge go out of their way to ensure you wind down the day as relaxing as possible.
The staff is extremely accommodating and friendly and gives you a warm welcome at any time of the day. Definitely a fantastic place to stay!

  • Stayed: June 2014, travelled on business
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Thank Namaste793
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded 23 June 2014

Dear Reviewer,

It was a pleasure serving you during your recent visit to Chennai and we thank you for sharing your review on TripAdvisor.

We are pleased to hear that your stay with us was at par with your expectations and that you found the rooms clean and comfortable. It is nice to know that you were happy with the services and facilities provided to you at the hotel. We will surely share your kind words of appreciation with our team which will act as a source of inspiration. Thank you for ranking us so highly on this forum. Pandi and Sunil have been suitably recognised in view of the fact that you made a special mention of them.

We will look forward to your return and thank you for your patronage.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

This is an absolutely fantastic hotel.the associates were friendly with as. especially house keeping
sabeer fantastic sevice done by him. i felt i am in home. i realy want to stay again in west in.
thanks to westin team

  • Stayed: February 2014, travelled with family
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Thank 695jhon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded 18 June 2014

Dear Reviewer,

Thank you for sharing your feedback regarding your stay at The Westin Chennai Velachery via TripAdvisor.

We are happy to know that your stay with us was at par with your expectations and that you were happy with the facilities and services provided to you. It is really great to receive a 5 star rating on this forum and we thank you for ranking us so highly. We will certainly share your wonderful words of appreciation with our associates; this will certainly inspire them to continue performing with perfection.

It would be our genuine pleasure to welcome you back to our hotel and look forward to your return.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

This is an absolutely fantastic hotel. The service is top notch, as is typical of quality hotels in India. However, there was a personal touch from the reception and front desk staff that made you feel very much at home. The hotel amenities are great with the exception of a prober lobby bar. There is a bar upstairs but it beckons a particular mood. For a casual drink the open lobby would be best, but this is apparently not allowed by local laws. The hotel is in an upcoming district near a large and popular mall with high end shops. If you have to be in the center of town, it is about a 30-40 minute drive. Chennai is a big sprawling city, so traffic and distances are the norm. The pool and spa are also excellent, as is the restaurant. The buffets are incredible and offer a lot of choice! Will definitely stay at this hotel again!

Room Tip: Rooms facing the pool offer a nice view.
  • Stayed: January 2014, travelled with family
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Thank nin67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded 16 June 2014

Dear Reviewer,

Thank you for staying at The Westin Chennai Velachery and sharing your feedback on TripAdvisor.

It was indeed a pleasure to serve you at our hotel and we are happy to note that your stay with us was at par with your expectations. We are happy that you found the amenities in your room to your liking. It is great to know that you were able to experience the spa and the pool along with the food offerings at the restaurant. At Westin, we strive to provide personalized services to our guests and your review is proof that we have succeeded in our endeavours. Our team in the kitchen will be informed regarding your feedback about the buffet. We will also share your experience with our associates which will act as a source of encouragement for them.

It pleases us to know that you will be visiting us in the near future. We will look forward to welcoming you on your arrival.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

Location - not bad, 20-30 min from the airport, the drive to the hotel is not pleasant nor is the surrounding neighborhood

Service - excellent

Gym - good enough for a hotel gym but the staff needs to keep the temp much cooler for a workout room. I mentioned this to the staff because it is very difficult to workout/run.

Hotel Common Areas - well appointed but much like the gym, all the common areas and corridors are too hot

Buffet Restaurant - good but not great, I would have liked to try the Asian restaurant but didn't get a chance.

Spa - good spa, but the staff who greets you needs more training on the services offered.

Also, I think this hotel struggles because it has business travelers, local events and families all mixed together. Operations staff needs to evaluate how to separate families with 4 children from a group trying to have a business breakfast meeting.

  • Stayed: June 2014, travelled on business
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Thank SM-HTown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded 16 June 2014

Dear Reviewer,

Thank you for sharing your feedback regarding your stay at The Westin Chennai Velachery on TripAdvisor.

We are glad to know that your stay with us was at par with your expectations and that you were happy with the services and facilities. It is nice to know that you enjoyed the Heavenly Spa by Westin™. Our team in the kitchen will be informed regarding your dining experience. We have taken your feedback into consideration and will inform the respective departments with the relevant information. Your kind words of appreciation will be shared with our associates which will help them to continue perform to the best of their abilities.

Thank you once again for your patronage and we look forward to your next visit.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

Stayed in Westin Velachery last week. I was recognized as the SPG Gold member. And in the room, there was a welcome note handwritten by the Manager! The room is comfortable and all amenities are excellent. Breakfast in the restaurant was elaborate. The combo option for In Room Dining was a welcome thought. So was the option to borrow the Gym Kit.

Overall, a comfortable and pleasant stay!

Room Tip: Room on the backside overlooks pool. Even the front side was OK and was silent (at least from 6th floor onwards)
  • Stayed: June 2014, travelled on business
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Thank PKRajesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShrikantWakharkar, General Manager at The Westin Chennai Velachery, responded to this reviewResponded 13 June 2014

Dear Reviewer,

It was great to host you at The Westin Chennai Velachery and we thank you for sharing your review on TripAdvisor.

It is nice to know that your stay with us was at par with your expectations and that you were happy with the facilities and services. We believe in providing personalized services to our guests and your mention of the same is appreciated. It is pleasing to know that you found the rooms comfortable and that the breakfast served was up to the mark. We are happy that you found the idea of combo option for In Room Dining and borrowing the gym kit to your liking. We will share your feedback with our associates which will act as a source of motivation for them to continue performing to the best of their abilities.

We will look forward to your next visit and thank you for your patronage.

Stay well,

Shrikant Wakharkar
General Manager
shrikant.wakharkar@westin.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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