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“Not a good value for money”
Review of E Hotel

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E Hotel
Ranked #33 of 398 Hotels in Chennai (Madras)
Certificate of Excellence
Navi Mumbai, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not a good value for money”
Reviewed 6 December 2013

Though the ambiance is very good and the location is in the heart of Chennai but the food is not at all good and is damn costly, there is no iron in the room, and no bath rode in the room, the restaurant of the hotel is worst one I have ever visited, they told us that the breakfast is complimentary we had our anniversary on that day we want to have our breakfast in our room we asked them if they can provide breakfast in our room, they conveyed us its fine and later on they charged us for the whole breakfast we had in our room by saying that when you come downstairs they only its free......Our Anniversary could be more happening and good if we have choose another one.....A real bad one in terms of VALUE FOR MONEY

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sonali123_456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHotelChennai, General Manager at E Hotel, responded to this review, 27 December 2013
Dear Guest,

Festive Greetings!

Thank you for reviewing about your stay at E Hotel. Glad to read that you were happy with the ambience and location of the hotel. We take great pride in serving our guest, offering the best in hospitality. Guests celebrating unique occasions are offered special amenities. Regret that you have had difficulty during your stay. Kindly email your stay details/room no. & contact information enabling us to scrutinize the issue and contact you or you may email to gm@emallhotel.com

Hope to serve you again in the future.

Warm Regards,

Gaurav Gupta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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413 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Bengaluru, India
1 review
Reviewed 6 December 2013

Its a great place to spend some time...be it a business trip or a personal trip ..this place can be rated 10/10... I would definitely suggest my friends and family members to come and spend some time in this particular place ...Keep it up!!!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ankita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHotelChennai, General Manager at E Hotel, responded to this review, 26 December 2013
Dear Guest,

Season’s Greetings!

We are most Thankful to you for your rating and review about E Hotel. I have shared your comments with our team members. Thank you for recommending the hotel to your family and friends.
Appreciate for your time. Hope to see you stay at E Hotel as our delighted guest during your next trip to the city.

Warm Regards,

Gaurav Gupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 December 2013

My check-in experience was amazing! Even as my bags were being screened at the entrance the hotel manager who was present escorted me to the reception area 'EMBARK' where the formalities were completed in a jiffy and thereafter escorted to my room! This is exactly the level of service I received during my stay at the Park Hyaat (for which I paid 4 times more than at the E Hotel).

The room was large and well appointed. Instantly, I felt "at home" and settled down comfortably. Housekeeping though needs to buck up as the shower floor was greasy and various sections of the room was dusty! Overall, the room was great for what I paid. Value for money, definitely.

The hotel travel desk provided efficient, clean cars and well trained personnel that made my travel around Chennai comfortable and effective.

The hotel restaurant was a disappointment. Overall, the stewards are not attentive and badly trained or should I say not trained. On one occasion we were served with a paratha that was badly burned. Even on calling attention to the fact we were left to leave the paratha uneaten/unreplaced. On another occasion the Veg Biryani was so tasteless and oily that I had to leave my meal and walk out to the adjacent coffee shop and stuff myself with some muffin and coffee!

Overall, the hotel is very good value for money, is centrally located, the rooms are spacious and reasonably clean and a perfect place to be in especially if one wants to shop at the Express Mall as the hotel is interconnected. The hotel may be overwhelming in its tacky decor of artificial flowers, furniture that seems right out of a 'Star Trek' movie from the 70s and a tiled glass elevator that gives the impression of leading one into a world of spas and massages.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dr Krishna A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHotelChennai, General Manager at E Hotel, responded to this review, 26 December 2013
Dear Guest,

Season's Greetings!

Highly appreciate the time taken to review in detail about your stay at E Hotel. Noted your special mention about the Front Desk & Travel team, ambience, rooms & value for money.

I regret the inconvenience you experienced with regard to housekeeping and food served. Please accept my apologies and corrective actions have been taken to ensure from not happening again.
Once again, many thanks for patronizing. We were delighted to welcome you as our guest and look forward to seeing you again soon.

Warm Regards,

Gaurav Gupta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 December 2013

We stayed at the E Hotel for 5 nights while in Chennai. As tourists not yet comfortable in India, the location in the center of town and attached to the mall was ideal. We were able to use the grocery store in the mall and several of the Western stores for supplies as needed.

The breakfast at the hotel was lovely. The staff went out of their way at each opportunity to make us comfortable and welcome.

I'd highly recommend a stay at the E Hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tamarindobound00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHotelChennai, General Manager at E Hotel, responded to this review, 26 December 2013
Dear Guest,

Season's Greetings!

Thanking you for reviewing on Tripadvisor. We are happy that you found the location of hotel and mall ideal as interconnected. Good to note that you enjoyed the breakfast at Entrée restaurant.

I appreciate the time taken to review your stay. We look forward to serve you.


Warm Regards,

Gaurav Gupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 5 Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 December 2013

Few days back I checked in at this hotel, past midnight. Ms.Fuitilda was at the front desk. She was patiently answering our calls even at 1 AM. I appreciate her sincerity. Infact all the staff are excellent. An young man came to my room at 1 AM to help me to get the internet. So nice of him.
Even while checking out there was a minor issue. The young lady ( sorry I forget to note down her name) at the counter was so polite and got the issue resolved. Hotel itself is clean and good.
Special note to the staff: Ladies and gentlemen keep up your good work. You made our stay memorable. My only comment is the breakfast spread to be improved.

Room Tip: Emperor room is spacious and good. If you get a free upgrade it will be even great.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Singapore_Scott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHotelChennai, General Manager at E Hotel, responded to this review, 26 December 2013
Dear Guest,

Festive Greetings!

We feel happy to hear such kind words of appreciation about the team. Glad that you enjoyed our service. I have conveyed your comments to the team.
Guest delight is our highest priority and your feedback encourages us to strive for excellence.

Thank you once again and we await to hear from you regarding your future stay.


Warm Regards,

Gaurav Gupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Theni
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 30 November 2013

Stayed for a day. Got more than expected service and quality of rooms.
Those wanting to finish work during the day and then shop, see a movie or relax this is the place.
Food is very good quality veg. Spreaf for lunch was good.
The mall next door gives you a relaxed evening to shop with the best brandd from cars to everthing.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AjayKarthikRaja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHotelChennai, General Manager at E Hotel, responded to this review, 26 December 2013
Dear Guest,

Festive Greetings!

Thank you for staying at our hotel during your recent visit. We are delighted to note that you enjoyed the hotel service and facilities at Express Avenue mall.

Thank you again for taking the time to share your feedback. We would look forward to welcoming you back


Warm Regards,

Gaurav Gupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panjim (Panaji), Goa, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 November 2013

The hotel itself is situated in a nice location. Upon our arrival we were greeted with courtesy and warm welcome namely Fruitulda at the front desk. Rooms are beautiful, very tastefully designed and spacious. Clean and has met above our expectations. Hotel staff was always greeting. If ever we will be coming back in Chennai, will most definitely come back to this hotel. The Express Mall connected to it also was very convinient.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EHotelChennai, General Manager at E Hotel, responded to this review, 26 December 2013
Dear Guest,

Festive Greetings!

Thank you for your patronage. We are happy to note that your stay was comfortable. I have conveyed your appreciation to Ms.Frutilda with my personal note. It is motivating for all of us to receive such positive feedback and to hear that we were able to meet your expectations.

We looking forward to welcoming you back at E Hotel in the very near future.

Warm Regards,

Gaurav Gupta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about E Hotel

Property: E Hotel
Address: Patullos Road | Express Avenue Mall, Chennai (Madras) 600002, India (Formerly Emall Hotel)
Phone Number:
Region: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 398 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): £
Hotel Class:4 star — E Hotel 4*
Number of rooms: 44
Official Description (provided by the hotel):
Finally, at the crossroad of so much of what is best in the vibrant heart of Chennai, rises a unique business boutique hotel. Hotel E which is the small, luxurious hotel within southern India's largest mall. Only hotel E makes the word THERE irrelevant because everything is HERE. We are the only hotel in Chennai that can offer you such diverse amenities, extraordinary location, wide ranging services, luxurious around-the-clock conveniences, and that too at affordable prices. Because we are human-sized we are nimble. This allows us to better serve you. Whether you are here for business or pleasure, alone or in a group, our commitment is to ensure your complete success at your chosen goals. ... more   less 
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