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“Service that can't be beaten”

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Crowne Plaza Chennai Adyar Park
Ranked #22 of 398 Hotels in Chennai (Madras)
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
199 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Service that can't be beaten”
Reviewed 5 June 2012

A lovely Hotel in a good location. Rooms are spacious and well appointed. Very clean and well maintained with some good quality toiletries supplied. Tea and coffee making facilities are provided together with a mini bar and snacks.

The beds are very comfortable. In such a hot place (42 degrees) on this visit air conditioning is a must and it was efficient and silent, fully controllable from the room control unit at the bedside, which incidentally controls lighting options etc and displays world times for major cities.

Food in the Hotel is of high standard and won't burn a hole in your pocket. The service in this Hotel is, as usual, in India, exceptional. The staff are efficient, polite and take obvious pride in exceeding service expectations.

The Hotel also has a large pool and a health club with spa facilities, incidentally I had a massage in the Health Club which was excellent

Room Tip: My room overlooked the front of the hotel and while it was quiet I did hear some traffic noise. In...
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulwflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPark, General Manager at Crowne Plaza Chennai Adyar Park, responded to this review, 11 June 2012
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Virender Razdan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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813 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
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English first
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 June 2012

may be in need of small repairs, very good service, nice people. I like this hotel. all the time I feel welcome

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zekia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPark, General Manager at Crowne Plaza Chennai Adyar Park, responded to this review, 1 August 2012
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Virender Razdan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
74 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 24 May 2012

Moved here from another ITC property in Hyderabad and have to say that they're very consistent. Great service, but also very dilapidated properties. Seems they all need some tender loving care. ITC also seems to have become less international and more targeted towards local custom. The breakfast spread is very sparse. There is a variety of dining outlets though and the pool and gym are more than adequate. There's not a great deal of choice in Chennai, although with the Hyatt opening hopefully all the others may lift their game.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaggieS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPark, General Manager at Crowne Plaza Chennai Adyar Park, responded to this review, 5 June 2012
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Virender Razdan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
delhi
Level 4 Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 May 2012

Stayed twice here and the experience remains the same across all the typical business hotels. Plastic smiling staff trying to pamper you as much as they can. I feel that the hotel lacks the warmth due to which you cannot stay here for long durations. Being a big hotel, they have many guests to take care of and I felt lost among those hundreds. And so it was normal for them to forget my birthday. The rooms are good with all possible amenities packed in the most convenient way, staff is nice but not always prompt. Strangely my client had a really bad experience at one of the restaurants and ever since they lost our business!

  • Stayed June 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brishikesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPark, General Manager at Crowne Plaza Chennai Adyar Park, responded to this review, 20 May 2012
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We apologize for not having met your expectations on the points highlighted and assure you that we have already initiated corrective steps to ensure these are not repeated.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Virender Razdan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mustihaveone
Level 5 Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 24 April 2012

I stayed here again - has been at least half a dozen times now over the past few years - recently for a couple of nights. The hotel is in a decent location (as much as locations go in Chennai) and the lobby and common areas are quite nice. Food at Dakshin (though I did not try the most recent time) is good and so is the cafe. I have not used the pool, gym or other facilities and can't comment. Service at check-in is good (I have been gold or platinum for a long time). The guys at breakfast buffet messed a few things up - got me the wrong kind and number of parathas, the wrong dessert - but they apologized, explained and tried very hard to make us feel we were not dealt with poorly. I appreciate all that effort and therefore despite these shortcomings, they only came out looking better.

However 2 areas to improve:

1. They said there were no better rooms available, but when I did not like the room given me, they found another that was larger and nicer - I think it would be best if Sheraton staff live up to the guarantee that their corporate parent (Starwood) gives, of upgrading gold or platinum members to the best available rooms. Otherwise, it seems duplicitous of either the parent company of the frontline staff.

2. The reason I changed rooms was that the first one was downright musty - I almost started sneezing. This began as soon as I stepped out of the elevator on that floor and continued inside the room. The second one, on a different floor, was not particularly better, but at least the room was larger and I felt rather miffed I had not been offered that in the first place. I used the little fragrant "mood-sprays" they leave on the pillow liberally all over the room to get rid of the mustiness but frankly it stayed.

My biggest suggestion therefore is that they look into their air-conditioning and get it serviced or fixed.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mustihaveone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPark, General Manager at Crowne Plaza Chennai Adyar Park, responded to this review, 26 April 2012
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Virender Razdan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 April 2012

While it is positioned as a 5 star but it definitely packs in a punch of far greater luxury! Easily one of the better hotels I have stayed in. Courteous and very helpful staff (needed when staying in a city where the local language is unknown). Centrally located with good facilities. In room dining was also exceptionally good!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avinashmnayak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPark, General Manager at Crowne Plaza Chennai Adyar Park, responded to this review, 26 April 2012
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Virender Razdan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 March 2012 via mobile

Staying at this hotel reminds me of being at home, being nurtured and taken care of at every step beginning from entering the hotel to leaving it. I have always enjoyed my stay with them as the staff are so friendly and go all out to ensure your requests are met. Yes the occasional denials exist but are so minimal that they can be neglected as there is a logical explanation for it.

Stayed March 2012
Helpful?
Thank Mohanvh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonPark, General Manager at Crowne Plaza Chennai Adyar Park, responded to this review, 25 March 2012
Dear Guest

Greetings to you from Sheraton Park Hotel & Towers, Chennai!

Thank you for sharing your experiences at the Hotel on TripAdvisor.

We are delighted to know that the services rendered were up to your expectations. It is feedback such as yours that inspire us to strive for greater heights of excellence in our services.

Thanking you once again for your valuable feedback and looking forward to the pleasure of welcoming you back to Sheraton Park Hotel & Towers, Chennai. Yours is a relationship we cherish.


Sincerely Yours

Virender Razdan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Chennai Adyar Park

Property: Crowne Plaza Chennai Adyar Park
Address: 132 TTK Road, Chennai (Madras) 600018, India (Formerly Sheraton Park Hotel & Towers)
Phone Number:
Region: India > Tamil Nadu > Chennai District > Chennai (Madras) > Alwarpet South
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in Chennai (Madras)
#9 Business Hotel in Chennai (Madras)
#15 Spa Hotel in Chennai (Madras)
#18 Romantic Hotel in Chennai (Madras)
#20 Luxury Hotel in Chennai (Madras)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Chennai Adyar Park 5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Sheraton Park Hotel And Towers
Itc Hotel Park Sheraton
Sheraton Park Chennai
Sheraton Park Tower Hotel

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