We had asked for an early check-in and our rooms were ready by the time we got there, but then as we wanted a smoking room (nobody asked us for the preference when we made the booking), had to wait for a few min (its ok since we also didn't specify it earlier). the smoking rooms session really smells nasty. but of course that is expected. the room was nice. spacious with view to the swimming pool. for lunch, they said they have 3 restaurants. dakshin, a south indian speciality restaurant; cappuchino, a coffee shop; and the residency. as only residency had buffet, we opted for that. he wanted to have drinks first before lunch. so we went in and ordered liquor. the rates were a bit exorbitant. After bringing the drink, they got us some snacks like pakodas, chat and all. naturally, we assumed it comes along with the liquor as we had not ordered anything else. as i was planning on doing some shopping, i had booked a taxi to come pick me up around noon and also my husband had many important calls coming in. we found out that there was no range in the restaurant (bsnl, docomo and idea). other than giving a bell desk number, the front office people were helpless, we were told that dakshin also wont have range. this was really surprising because we were in the middle of the city and all the other parts of the hotel had mobile range except here. since we were expecting many calls, we decided to go back to our room and order room service. at the residency, the staff couldn't even talk properly in english. i wonder how a five star hotel maintains that kind of a standard. when our bill came, we saw that along with liquor, we were charged for chat buffet. when we asked our waiter how this happened, he said it was because we didn't take the buffet and so they served us the snacks, which comes under chat buffet and charged us.
how can they serve something billable without asking the clients? we had every intention of having the buffet after the drink. this issue was solved once we met with the assistant F&B manager. but we do wonder if nobody else had this same issue. other than this, our stay was good and we didnt have any issues.
the dublin nightclub is really terrific and i really appreciate the bartenders there. the shooters are awesome. i have never seen so much variety anywhere else. the crowd was also good and the music was terrific. all in all, it was a good stay except for the no mobile range in restaurants.
would i stay there again? of course, for dublin.
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- Also Known As:
- Sheraton Park Hotel And Towers
- Itc Hotel Park Sheraton
- Sheraton Park Tower Hotel
- Sheraton Park Chennai