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“Work Work Work!” 4 of 5 bubbles
Review of The Gateway Hotel IT Expressway Chennai

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The Gateway Hotel IT Expressway Chennai
Ranked #10 of 382 Hotels in Chennai (Madras)
Certificate of Excellence
Singapore
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Work Work Work!”
4 of 5 bubbles Reviewed 20 May 2014

Usually I stay with cousins in Chennai but this time due to the nature of the visit (Annual Leadership Meeting and Brainstorming), I stayed in this hotel where the event also was being held. Clean, neat, although right on the IT Expressway (OMR), the noise was subdued even in the rooms! A nice pool, a fairly large lobby and really good service! Attentive staff but then in India generally service has a different experience as the motto "Guest is King" works! As a business traveller this hotel is perfect. The rooms had wall chargers, connectivity to TV from the wall and plenty of charging outlets, ironing board inroom, clean and effective bathrooms (something I always check in any hotel that I check into). The food was excellent with varied options for breakfast!

Room Tip: Does not really matter as the rooms are all pretty much good. I believe there are larger rooms as pe...
See more room tips
  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ThisIsTheGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjit S, General Manager at The Gateway Hotel IT Expressway Chennai, responded to this review, 21 May 2014
Warm Greetings from the Gateway Hotel IT Expressway Chennai!

Thank you very much for your feedback regarding the hotel. We are most delighted that you had a wonderful stay with us and look forward to welcoming you back to the Gateway Hotel, during your future visits. Thank you once again.

Warm Regards

Ranjit Shankar
General Manager
The Gateway Hotel IT Expressway Chennai
ranjit.shankar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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579 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
New Delhi
Level Contributor
220 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
3 of 5 bubbles Reviewed 4 May 2014

This one brand new...another addition and the fourth hotel in Chennai from Taj group. The location is great if you are working on IT Expressway (the main hub for most of the IT Companies).

Coming from Taj, the service on check in and the room quality is extremely good.

But strangely the hotel does not serve buffet (for dinner) or atleast there were no clarity on whether its on or not....the restaurant staff and lobby manager had two different version. Also the restaurant staff were not eager or prompt to give solutions (expected from hotels like Taj). Anyway i ended up ordering from room service which is just average nothing great to mention.

Check out was far from being perfect and efficient, way the check in was. I had some anxious moment but it got sorted.

The hotel had some issue with airport transfers. I just wonder what might be the reason behind refusing to facilitate with transfers.

The other thing is wifi is not complimentary which is really really strange when in the whole world and most of the hotels even 3 0r 4 star category hotel provides free wifi, what refrains these guys from providing a basic facility like that is beyond my understanding.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank auribuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjit S, General Manager at The Gateway Hotel IT Expressway Chennai, responded to this review, 4 May 2014
Dear Sir,

Thank you very much for your feedback regarding your stay at the Gateway Hotel IT Expressway, Chennai. We have noted your valuable suggestions and will definitely put in our best efforts to have them corrected. We value and appreciate your patronage and look forward to welcoming you back to the hotel during your future stays, for a better experience. Thank you once again.

Warm Regards

Ranjit Shankar
General Manager
The Gateway Hotel IT Expressway Chennai
ranjit.shankar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
1 review
5 of 5 bubbles Reviewed 2 May 2014

Last week I went to Gateway Hotel on OMR in Chennai for dinner and it was special Day for me and I reached hotel at about 10 PM and the restaurant closes at 10:30 PM, while ordering the food i asked the employee of the restaurant - DEEPAK to help me in anyway to celebrate the day I wasn't hopeful considering it was late in the day >>> but to my surprise DEEPAK came back with a beautiful looking , fresh cake to cut and celebrate. very rarely you come across a customer service like that not too important but worth mentioning that this was all complementary .... I will visit the place again for its very its willingness to help its customers beyond expectation and hope to see Deepak around. keep it up....

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shailesh02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjit S, General Manager at The Gateway Hotel IT Expressway Chennai, responded to this review, 3 May 2014
Thank you very much on behalf of my team for your warm feedback. We are quite delighted that you had a great experience and look forward to welcoming you back again and again to the Gateway Hotel. Wish you a great weekend!

Warm Regards

Ranjit Shankar
General Manager
The Gateway Hotel IT Expressway Chennai
ranjit.shankar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
63 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 24 April 2014 via mobile

Stayed here for 2 days , good experience , had dinner at Sian chinese speciality rest , can be better , excellent service across all depts of hotel , a taj hotels expertise by now . Good ambience , well connected , staff should be taught to speak english cant talk in tamil with guests (hk/engg)

Over all strongly recommended

Stayed April 2014, travelled on business
Helpful?
Thank puneetpratyush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjit S, General Manager at The Gateway Hotel IT Expressway Chennai, responded to this review, 25 April 2014
Warm Greetings from the Gateway Hotel IT Expressway Chennai!

Thank you very much for your valuable feedback. We have noted your points and will ensure that we work towards improving them in all earnest. We look forward to welcoming you back to the hotel and truly value your continued patronage.

Warm Regards

Ranjit Shankar
General Manager
The Gateway Hotel IT Expressway Chennai
ranjit.shankar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 22 April 2014

Being on Business trips, I have frequently stayed at the hotel for long and really like them. They care about your feedback and are quick to improve as well. Be it their kitchen, room-service staff, travel desk or the help desk, they have never disappointed. Their service and rates are at par with the other 5 star properties nearby. Highly recommended.

Room Tip: Can have more menu items for Indian & Continental Cuisine, although they already have a good men...
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  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DeveshCh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjit S, General Manager at The Gateway Hotel IT Expressway Chennai, responded to this review, 23 April 2014
Dear Sir,

We thank you very much for your feedback and truly appreciate that you took the time out to give us your experience at the hotel. We will most certainly strive to maintain and exceed the expected standards and assure you of our best efforts at all times. We look forward to your continued patronage and thank you once again for your valuable inputs.

Warm Regards

Ranjit Shankar
General Manager
The Gateway Hotel IT Expressway, Chennai
ranjit.shankar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 April 2014 via mobile

We are regular guests at Gateway's Buzz (intl cuisine) restaurant enjoying great food and an excellent level of hospitality and service quality. My wife usually prefers the butter chicken - the mild way done for her but depending on your flavor mid spicy to hot available as well - while my favorite is the paneer lababdar with the Gateway delicious tomato gravy. Sakthi and Deepak with their teams do all to make you feel extremely welcome and comfortable and Ashish, one of the chefs, personally collects feedback and is always happy to create some special meal according to your personal wish. All in all a great dining experience in a very relaxing environment - perfect to spend some time after a long day's work or at weekends. Btw if you're into football, why not start the evening with a cool Kingfisher beer at the Sports bar watching your favorite team - I look forward to spending time there during the World Cup watching the Swiss team go far...
Meinrad and Barbara Keller

Stayed March 2014, travelled on business
Helpful?
1 Thank Meinrad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjit S, General Manager at The Gateway Hotel IT Expressway Chennai, responded to this review, 21 April 2014
Warm Greetings from the Gateway Hotel IT Expressway Chennai and a big thank you for your wonderful feedback. It is truly appreciated by the entire team. We are most delighted to have you dine with us at our various outlets and assure you of the best in services and hospitality always. We really look forward to enjoying the World Cup with your presence at the Swirl. Have a great week ahead. Thank you very much.

Warm Regards

Ranjit Shankar
General Manager
The Gateway Hotel IT Expressway Chennai
ranjit.shankar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
2 reviews
5 of 5 bubbles Reviewed 15 April 2014

Actually we planned for a buffet in OMR and come to Gateway hotel on 13th Saturday.

We came into the Hotel, the service from the start from the Manager SAKTHi from inviting and getting into the seat was a great. Seating was great too.
Then they have provided the two veg and two non-veg starters.
As I am vegetarian, I called up the manager and told that I don't need the non-veg starter , then he ordered a good spicy extra veg starter for me. So sweet of him.
Coming to the food each and everything was so good and then I told I have informed manager I dont like Nan and again he has provided me with a roti and even it was again an awesome one from Sakthi. I have been into many buffets but in Gateway, I liked all the food items and more than that I loved the way the service was provided from all and especially from Sakthi from manger part is excellent and brilliant.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Arun Karthick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjit S, General Manager at The Gateway Hotel IT Expressway Chennai, responded to this review, 16 April 2014
Thank you so very much for your feedback about your experience at the restaurant. My team is delighted that they were able to give you an enriched experience. We absolutely look forward to your continued patronage and will be thrilled to extend our hospitality at all times.

Warm Regards

Ranjit Shankar
General Manager
The Gateway Hotel IT Expressway Chennai
ranjit.shankar@tajhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Gateway Hotel IT Expressway Chennai

Property: The Gateway Hotel IT Expressway Chennai
Address: 309 Old Mahabalipuram Road | Sholinganallur, Chennai (Madras) 600119, India
Phone Number:
Region: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 382 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Gateway Hotel IT Expressway Chennai 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
Supreme comfort and technological convenience highlight our various room categories. We have 200 elegantly appointed rooms including 4 luxurious suites. The rooms are well equipped to cater to the needs of business and leisure travellers alike. Every room is designed for comfort and convenience and comes with a King-size bed or twin beds. These modern rooms are suitably equipped with a 40” LED TV, a DVD player on request and a bathroom with a walk-in glass shower cubicle. ... more   less 
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