It literally lives up to its name - Provides a Shelter, maybe from rain
My booking with the hotel is the only thing which went smoothly. Clearly, they are wide open given their poor quality.
The hotel infrastructure itself is not bad. But it is in a crowded part of Chennai, one way street and next to a noisy temple. The front desk staff, particularly a gentleman called Senthil are trained to be rude and unhelpful. You can ask them anything - the answer is first NO before they begin answering. The door man and security were helpful and friendly - saving grace.
The rooms are ok....but clearly some idiot has designed the whole place. If you stand in bathroom in front of the mirror, you will find the door pushing you out or getting in your way....there are many such irritating features designed to inconvenience the person staying.
The windows are flimsy; given that there is a noisy temple next door - you expect they will have better windows. The break fast is classy simple and zen. No Dosas ! (hello - are we in Chennai). When I was diaolguing about this with the waiter, in wafts in the the General Manager (a Lady). She pokes at the food and then asks the waiter - "Is this Pongal or Upma ?!!!" So clearly even she found it difficult to understand what is being served. Pathetic.
Most importantly, they cheated us. I paid an advance for two rooms (including one of our close friend who was a guest). Inspite of this, they charged him. We had booked a couple of rooms and they charged different rates to different people ! Although we checked in on the same day.
If there were Negative five stars, I would have given it. Stay away from this hotel.
- Official Description (provided by the hotel):
- HOTEL SHELTER is an exclusive three star hotel in the heart of Chennai. This inimitable hotel in Mylapore, the heritage centre of Chennai, is in close proximity to the ever stupefying Marina beach. We pride in our capacious, comfortable air- conditioned rooms, hygienic, tasty multi- cuisine restaurants, a well- endorsed bar, secure, round the clock communication networks, well planned banquet halls, etc. We offer to enthrall you with the best south Indian hospitality in perfect luxury. ... more less
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