We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Easily the worst”
Review of Shelter Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Shelter Hotel
Ranked #177 of 393 Hotels in Chennai (Madras)
Bangalore
Level Contributor
117 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Easily the worst”
Reviewed 22 December 2013

It literally lives up to its name - Provides a Shelter, maybe from rain

My booking with the hotel is the only thing which went smoothly. Clearly, they are wide open given their poor quality.

The hotel infrastructure itself is not bad. But it is in a crowded part of Chennai, one way street and next to a noisy temple. The front desk staff, particularly a gentleman called Senthil are trained to be rude and unhelpful. You can ask them anything - the answer is first NO before they begin answering. The door man and security were helpful and friendly - saving grace.

The rooms are ok....but clearly some idiot has designed the whole place. If you stand in bathroom in front of the mirror, you will find the door pushing you out or getting in your way....there are many such irritating features designed to inconvenience the person staying.

The windows are flimsy; given that there is a noisy temple next door - you expect they will have better windows. The break fast is classy simple and zen. No Dosas ! (hello - are we in Chennai). When I was diaolguing about this with the waiter, in wafts in the the General Manager (a Lady). She pokes at the food and then asks the waiter - "Is this Pongal or Upma ?!!!" So clearly even she found it difficult to understand what is being served. Pathetic.

Most importantly, they cheated us. I paid an advance for two rooms (including one of our close friend who was a guest). Inspite of this, they charged him. We had booked a couple of rooms and they charged different rates to different people ! Although we checked in on the same day.

If there were Negative five stars, I would have given it. Stay away from this hotel.


I

Room Tip: If in get out. If not, stay out
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank shivkumarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

84 reviews from our community

Traveller rating
    14
    23
    18
    12
    17
See reviews for
22
5
11
34
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Russian first
  • Any
English first
Bangalore
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 December 2013 via mobile

This is easily one of the crappiest hotels i've stayed in. Staff can't speak english for nuts...nor were they nice to us in anyway. The hotel overcharged us and gave us a pathetic room which stank of god-knows-what! When we reached there late night, they served us cold dinner even after repeatedly reminding them that we ordered food. And don't get me started about the breakfast- they served pasta for breakfast which should probably give you an idea about how wonderfully stupid the place is. We knew it was time to walk out when a hotel employee or manager asked another employee whether this yellow mass on the table was pongal or upma. Overall pathetic place and there are tons of places better than this.

Stayed December 2013, travelled with family
Helpful?
3 Thank VishrutSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Chennai (Madras) hotels

Bangalore, India
Level Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 7 December 2013

This is easily the worse place i'm stayed in. The folks at the reception were ill-mannered. I had gone to Chennai as there was a death in the family. I had booked 8 rooms, initially 2 rooms. When I checked in , I informed the staff that people will be coming in throughout the day and that my husband would arrive a couple of hours later and make the advance payment. I had travelled all night and reallly wanted to nap. They called every hour to enquire about payment or when people were checking in. The room was awful with questionable carpet, and strange marks on the bed. The shower cubicle wasn't even one and the entire bathroom was converted to a wet one. The location of my room was near a Kalyan Mantap and I had to suffer grotesque sounds all through the night...it was as if the window never even existed; and when we asked for a change in room, it was a prompt negative although many of the rooms we had ourselves blocked were on the other side...basically telling us, that these guys are not even service oriented and the only solution is NO. The wifi was super pathetic and the breakfast was miserable. I was embarassed having called friends and relatives to stay at that hotel. This will be my last and I do hope people read this review and think twice before staying in a so called 3 star hotel...which is self-proclaimed and untrue.

Room Tip: I stayed in 317, stay on the ones like 301, 302 etc. Those are away from the noisy spaces.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank angelachau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 October 2013

Bad and mannerless staff.The front desk cannot even talk in English.The manager is completely mannerless and hence the staff.The place is near a lot of temples,hence very noisy.Bad,Small and dirty rooms.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
2 Thank Rahul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyderabad, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 September 2013

This is the worst hotel ever seen in my life. Reception guys wont even know how to behave with the customers. They don't even know to speak in English or in there own language tamil. I visited this hotel at around 4pm planning to stay for 2 days but reception guy's behavior made me to walk out from there and stayed at peace park inn which provided me a excellent service. If management is bothered about the hotel reputation throw that reception guy out (who will be there in the reception around 4pm).

  • Stayed September 2013, travelled on business
    • Value
    • Service
Helpful?
2 Thank sindhesachin62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai, Tamil Nadu, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 September 2013

Excellent service,ambiance and colourful.We are so very happy with your service.extremely clean and spacious rooms.Very professional and courteous staff.God bless Hotel Shelter.....Hoping to give you many more business in the future....Our Induction Program got a big success because of you guys......Keep Rocking!!!!!!Many thanks to the Hotel Shelter Team of Mr.Avinash (Corporate Sales Manager ),Parvathy (Sales Coordinator) and Raj(Front Office Manager) for making this event a very grand success.... Signing off Amrita Phukan Assistant Manager-Administration,Sundaram Mutual

  • Stayed August 2013, travelled on business
    • Value
    • Service
Helpful?
1 Thank don0907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 July 2013

Very Good Hotel and a very clean hotel, with good service round the clock. Really worth for paying. Good restaurant and staffs...
Good Hotel to recommend also.... Good Hotel to recommend also.........

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Dhinesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chennai (Madras) hotels
Hotel Anchor
#189 of 393 in Chennai (Madras)
4.0 of 5 bubbles 18 reviews
Executive Comfort UNA Xpress Myl...
#135 of 393 in Chennai (Madras)
4.5 of 5 bubbles 4 reviews
Adyar
AMS Raj Palace Sundar
AMS Raj Palace Sundar
#49 of 393 in Chennai (Madras)
4.0 of 5 bubbles 95 reviews
Show Prices
Show Prices
Show Prices
New Woodlands Hotel
#57 of 393 in Chennai (Madras)
3.5 of 5 bubbles 342 reviews
La Woods Hotel
#15 of 393 in Chennai (Madras)
4.5 of 5 bubbles 307 reviews
The Iris Hotel
#53 of 393 in Chennai (Madras)
4.0 of 5 bubbles 191 reviews
Show Prices
Show Prices
Show Prices

Been to Shelter Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shelter Hotel

Property: Shelter Hotel
Address: 19 20 & 21 | Mylapore, Chennai (Madras) 600004, India
Region: India > Tamil Nadu > Chennai District > Chennai (Madras)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #177 of 393 Hotels in Chennai (Madras)
Price Range (Based on Average Rates): £
Hotel Class:3 star — Shelter Hotel 3*
Number of rooms: 51
Official Description (provided by the hotel):
HOTEL SHELTER is an exclusive three star hotel in the heart of Chennai. This inimitable hotel in Mylapore, the heritage centre of Chennai, is in close proximity to the ever stupefying Marina beach. We pride in our capacious, comfortable air- conditioned rooms, hygienic, tasty multi- cuisine restaurants, a well- endorsed bar, secure, round the clock communication networks, well planned banquet halls, etc. We offer to enthrall you with the best south Indian hospitality in perfect luxury. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Traveltool, S.L.U., Agoda, Travel Republic (UK), Cancelon, Evoline ltd and Hotel.de so you can book your Shelter Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing