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Regenta Central Deccan
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Reviews (265)
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All reviewsmarina beachvegetarian hotelvalue for moneyvegetarian foodhuge spreadbusiness tourshort staycourteous staffadded advantagedecent hotelbuffet breakfastthe heart of the citydosanice place to stayhotel is locatedspecial thanksexcellent service
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Reviewed 20 June 2014

I booked Hotel Deccan Plaza, Chennai for one night stay with my wife on 16th June 2014 thro Travel Guru. Before sharing a couple of good things about this hotel, let me share first about my bad experience. Though our plan was to stay 2 days in Chennai, I booked only one night so that I can had the experience and then extend the stay for another day. That was my objective. So we checked in midnight of 16/17th June 2014.

On 17th evening I called the reception from our shopping venue in Mambalam, only to inform him that we wish to extend our stay for another day. He first disconnected the call. Later I called again and informed. He just said ok and kept the receiver. after returning in to our room around 9 PM,another staff from reception desk called me and inquired about our stay! I told him that I have already informed about our plans to extend the stay for one more day He started hinting me about a higher tariff plan for the second day. I went down to reception asked them why he didn't informed me about it, in the evening itself when I called and informed the reception about our extension. He had no answer , but later foolishly argued with me saying, how I was sure that I spoke to "him' when there were other 3 staff at the reception counter. I realized, the guy was lying only to avoid responsibility. badly trained or raw hand. I demanded to meet the supervisor, he did not turn up. later to my surprise the supervisor was very much sitting before a system near by the reception counter but watching our altercation but did not intervene.

Finally another staff member intervened and agreed to charge same tariff for second day too.

absolutely un professional childish attitude of the staff including the supervisor!

Air Condition:

This is a major set back in the Hotel. Before booking this hotel I read a review of about bad state of A/C. I thought it must be a temporary setback, so ignored. But to my surprise the AC was low and at midnight we felt suffocation too. I complained about it but no one attended to it. it is dangerous, and my advice is better to avoid this Hotel.

Plus point: The food was really good, particularly the buffet lunch. but my advice is avoid staying here, but come back for lunch though it is bit expensive (Rs 500/- per head)

Room Tip: "Rooms on the south side are quieter"
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank KrishnaBaalu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded 27 June 2014

Dear Reviewer,

Greetings from Hotel Deccan Plaza!!!

It was both our privilege and pleasure to have you staying with us during your recent visit to Chennai.

Firstly we accept our sincere apologies for being unable to meet up to your expectations during your stay with us. We deeply regret for the inconvenience caused to you in our services pointed like needs improvement of our (complaints). At the same time I am grateful to you for having pointed out the lapse in our services.

Based on the nature of your feedback, we shall rectify the problems soon and we are confident of delivering the service standard that you are accustomed to. Such feedback from discerning guests like you gives us valuable insight in improving our services and facilities.

We at Hotel Deccan Plaza sincerely look forward to your stay with us. We do hope this highly irregular experience will not deprive us at your continuous patronage.

With Warm Regards,

John Irudhaya Raj. M
Front Office Manager
Email: fom@deccanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014 via mobile

My husband and I stayed here for two days and one night in June 2014. It was a short but a memorable stay. We found the staff is courteous and attentive. The rooms were clean and comfortable. The highlight of our stay was the buffet vegetarian lunch and the complimentary breakfast. Being hardcore non-vegetarians, we were surprised on how much we liked the vegetarian buffet. Ask for the grilled paneer and potato stuffed with cheese.
The only areas of improvement is faster response and action to room requests. For instance, it took about 45 minutes and two phone calls for the tea to reach our room.
Besides this minor glitch, it was a pleasant stay for us.
Thank you for taking good care of your guests.

Stayed: June 2014, travelled as a couple
Thank Rekha V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded 27 June 2014

Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavor to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

I stayed in this property on 2nd week of June. Though usually prefer Savera or Clarion, had to chose this since my colleague booked it. The Hotel offered a 24 Hr Check-in and Out and that was the only reason to opt this and very near to my office. The positives: Hotel is very close to US Consulate, Offers 24 Hr Check-in. The let downs : It was a shock to me that the Hotel offers only Veg Food, though this cant be a complaint, was a big let down for me. The Hotel have a plaint laid back mood which gives an impression that no much guests are staying here. I was offered a room in the 4th Floor and the Air condition wasn't working. On complaint, I was told to pack my bags and come to the room they allotted, why would I? Later a bell boy was send and the room was replaced with another one in the same floor. The reason could be a repair in the filter and having given a room in the same floor, I was pretty sure that the new room as well could have similar problem and I was right. Multiple visit by the Technician couldn't solve the issue and they were insisting that AC was functioning and claimed that the temperature set was 5 degree, and I was swearing like hell. The receptionist in the first day was not helpful and insisted that I need to be vacating the room exact hours next day. I checked-in at 6.20am and told that will vacate room around 7.30am post have breakfast and the receptionist was not convinced and doesn't seem to be appreciating.
The room service chaps have been extremely helpful.
The rates, absurdly high for the services in offer.
I wouldn't be staying in this hotel anymore, I have better options in Chennai

Room Tip: Check if the Air conditions are functioning before Check in.
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tobin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded 27 June 2014

Dear Reviewer,

Greetings from Hotel Deccan Plaza!!!

It was both our privilege and pleasure to have you staying with us during your recent visit to Chennai.

Firstly we accept our sincere apologies for being unable to meet up to your expectations during your stay with us. We deeply regret for the inconvenience caused to you in our services pointed like needs improvement of our (complaints). At the same time I am grateful to you for having pointed out the lapse in our services.

Based on the nature of your feedback, we shall rectify the problems soon and we are confident of delivering the service standard that you are accustomed to. Such feedback from discerning guests like you gives us valuable insight in improving our services and facilities.

We at Hotel Deccan Plaza sincerely look forward to your stay with us. We do hope this highly irregular experience will not deprive us at your continuous patronage.

With Warm Regards,

John Irudhaya Raj. M
Front Office Manager
Email: fom@deccanhotels.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

The Hotel location is superb close to main attractions, you feel the city in the entrance.
But once you checkin you feel like you are in a resort. quiet and calm, melodious background music to cherish.
The Reception accommodates any special request, they are charming.
wifi too good. rooms are very spacious and the bathroom size also great, very good vegetarian restaurant where you can see chef and service staff with smile and serve you happily...though it was two day stay they exceeded my expectation ..

all the best

Room Tip: Top Most Floors are Good try suite room
  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rajesh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded 20 June 2014

Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavour to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014 via mobile

I was in the hotel only for a few hours, but was very pleasant!. All the staff was very helpful and the room is comfortable and clear!!!...
I want give special thanks to Ms. Bindya and Gerenal Manager who were very nicely with me.

Stayed: June 2014, travelled solo
1  Thank virgi-sahores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
deccanchennai, Front Office Manager at Regenta Central Deccan, responded to this reviewResponded 10 June 2014

Dear Reviewer,

We thank you for checking-in with us and sharing your experience.

We are glad to note that you enjoyed your stay with us and found our services at par with your expectations. We endeavour to offer opulent comfort and utmost luxury to our guests to make their stay distinct. It is a delight for us to know that you thoroughly enjoyed dining and recreational facilities offered by The Deccan Plaza, Chennai.

Your review is a testimony of the discreet services and good facilities on offer at The Deccan Plaza; we thank you once again for the review and await your next visit to Chennai.

We look forward to welcoming you to the Deccan Plaza, Chennai.

Stay well,

John Irudhaya Raj.M
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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