great location, stayed at the end of March 2013. wanted the mall facing end but ended up with the one near ShangriLa Hotel. They do not serve food as they dont have a restaurant. Stayed in the super deluxe rooms, which is their best it seems, rooms were just ok, clean but smelly, beds were horrible, but thats expected so was not surprised. We were keen on a half day sightseeing which the guy at reception readily agreed at 1500. We made it clear that we have some specific locations in mind,which he agreed. The driver came with a rickety vehicle which broke down 4 times during the 3 hr trip. He kept on insisting on attractions of his choice. As we had already paid 1000 bucks, we just kept moving with him and finished the day just travelling. We complained to the hotel guy but he refused to listen. he was downright rude, demanded the whole money or else said they will confiscate our luggage. We had to shell out money for a service which was not given. I have heard of such cheats in darjeeling before, but faced it for the first time. Its a rampant practice here in collusion with the tour operators and cheap hotels. Beware !!!
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