I had arranged a trip for my parents. They stayed there for 4 days and they had an excellent experience. Mr. Ranjan Lama, the proprietor coordinated the trip in a well organized manner. The hotel sent a neat car with a good driver to pick them from the airport. Rooms were neat and clean. Good food made to order. The cook takes personal interest in catering food according to specific taste and needs. The hotel arranged a nice sight seeing package where you don't share the car with any other guests. The front office staff were so kind and courteous and never expects any tip of their services. Over all my parents could not have had a better trip to Darjeeling and I would certainly recommend this place for anyone.