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“Excellent Place, great care and hospitality!!!”

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Hotel and Restaurant Shangri-la
Ranked #5 of 122 Darjeeling B&B and Inns
Certificate of Excellence
Chennai (Madras), India
1 review
“Excellent Place, great care and hospitality!!!”
Reviewed 23 July 2014

I had arranged a trip for my parents. They stayed there for 4 days and they had an excellent experience. Mr. Ranjan Lama, the proprietor coordinated the trip in a well organized manner. The hotel sent a neat car with a good driver to pick them from the airport. Rooms were neat and clean. Good food made to order. The cook takes personal interest in catering food according to specific taste and needs. The hotel arranged a nice sight seeing package where you don't share the car with any other guests. The front office staff were so kind and courteous and never expects any tip of their services. Over all my parents could not have had a better trip to Darjeeling and I would certainly recommend this place for anyone.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Dr_Gowri_N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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165 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
124 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 5 July 2014

Visited Darjeeling-Rishyap-Pelling-Sikkim .Stayed at this place for 2 nights. The hotel is nicely located and accessible to Veg Restaurant nearby. The staff is well mannered and courteous. Rooms are well maintained and do not give a reason to complain.

Room Tip: Please opt for room with balconies to enjoy morning tea
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MISTRY_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 June 2014

Visited Darjeeling again in MAY 14 , with friends and family .Had no second thoughts on stay .Close to Chow Rasta. Excellent in service .Mr.Ranjan responds on mail pretty fast and the service at the hotel is excellent

Room Tip: Take an attic room if u can climb 5 floors.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vvenkat2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 June 2014

Highly recommended ...a very nice hotel . stayed there for 3 days....was an enjoyable experience...their restaurant is also decent , I ate dinner everyday in the hotel itself. the staff is very courteous and well mannered. The only negative thing about the hotel is their inability to arrange taxis for you at reasonable rates. Please go to the taxi stand and book a taxi as the hotel staff is more interested in inflating the price. Apart from that , everything is awesome.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rohitvashisteo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
123 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 12 June 2014

The hotel has just 3 rooms on offer but these are to be booked through the office in England. I was very keen on staying here but because of some mix up, Mr Lama replied to me on a wrong email id. Since I didnt get their bank account details after waiting for more than two days, I booked another property which unfortunately turned out to be a bigger disaster. I wish Mr Lama made booking simpler and handed over the procedure to someone in Darjeeling itself. I called, messaged, skyped many times but didnt get a reply on time.
Anyways, so we then visited their restaurant as I had emailed Mr Lama I would. And this was not a disappointment at all. There were a few points that could be improved upon for sure but the manager, Mr Alexander, who is a very happy, jovial follow made upto it with his smile and happy demeanour. I ordered American Chopsuey which was just the way I like it. The Fried Chicken Momos were very good too. The food is very reasonably priced. The restaurant decor is cozy and welcoming. Food takes time to come but Mr Alexander keeps visiting your table and tries to cheer you up while you wait for your order. The restaurant is heavily understaffed. There are only 3 people taking orders, serving and clearing tables. The toilet was very dirty and even telling the lady who said she will get it cleaned, it remained the same till we finished our meal and left.
Overall a very pleasant experience with ShangriLa. If only their booking procedure was faster and simpler.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SharmeenKhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 June 2014

I am extremely pleased with my experience during my stay at the Shangrila hotel, Darjeeling. I was with my family (my wife, twin sons and myself) and we enjoyed our stay to the fullest. Everything regarding Shangrila seemed good, including the room (I stayed in room # 102 - this one was with a fireplace), location (less than a minute from the mall), staff (courteous, ever-smiling), ambience (awesome, with a colonial touch), food (I can write a full paragraph on food alone), free wi-fi, complementary b'fast and so on. Ms. Lhamu, who was in charge of the boarders, was simply awesome - she took very good care of my family. Her ever smiling hospitable nature is worth mentioning, and some important advice that we received from her (even on trivial items that she gave us, say how to reach the toy train station or when to start on our way back to Bagdogra) - proved extremely effective. Overall, it was a wonderful experience and whenever I return to Darjeeling (may be in a couple of years from now), I would not even think of any other hotel and would definitely stay at the Shangrila only.

Room Tip: Room 102 has a fireplace and a nice view of the mall road downstairs, and the mountains behind at a...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArijitDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 May 2014 via mobile

Pros:
Great location, huge rooms with high ceilings with views, comfy beds, excellent rainfall shower, complimentary wifi.

Cons:
Very cold without heat & fireplace is non-functional, for this price I expected slippers, noisy street below.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mikeplz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel and Restaurant Shangri-la

Property: Hotel and Restaurant Shangri-la
Address: 5 Nehru Road, Darjeeling 734101, India
Region: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #5 of 122 B&Bs / Inns in Darjeeling
Price Range (Based on Average Rates): £
Number of rooms: 4

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