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“Best resort----Excellent”

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Darjeeling - Khush Alaya, A Sterling Holidays Resort
Ranked #15 of 97 Hotels in Darjeeling
Mumbai (Bombay), India
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best resort----Excellent”
Reviewed 19 October 2013

The best Hotel, stayed so far in Darjeeling...once again Thanks to Thomas Cook, Mumbai for
booking this hotel for Us.

Nice location,all rooms having very good Views, nice food, clean n neat rooms, staff is co-operative,helpful...stayed here for 2 days.

In the evening, the hotel conducts nice musical shows,games etc.........liked it very much
Breakfast n dinner has got lot of variety...the restaurant has nice a nice view of Darjeeling....

Over all a nice property........enjoyed our staff n looking forward to visit them again.......

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aalok1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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296 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Any
English first
Bengaluru, India
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 September 2013

We had booked (in hindsight a BIG mistake) for a family holiday. First, the location of the resort(?) is 18 kms out of Darjeeling in Ghoom. It is a steep climb up if you decide to walk from the main road to the hotel. The entrance of the hotel is crowded with taxis and drivers.

The reception area was full with guests checking in/out. There was luggage lying all around.
The cottage given to us was an old cottage lacking in modern amenities. It would have been good in olden days, but not now. The TV was old with limited channels (No DTH). There was no running hot water in the bathrooms. We had to ask housekeeping for hot water buckets.

The kitchen was dirty, the main door would not lock properly. The towels were torn and stained(looked like rust/blood marks).

The food was cold, staff inattentive. The lunch spread was unappealing.

We could stay for only 1 night (barely) and then shifted to Mayfair in Darjeeling.
On complaining to the front office about the poor maintenance of the property, they agreed and told us that it was a common feedback and they are trying to get it renovated.\

Wouldn't advise you go there.

  • Stayed May 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Rishi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Darjeeling hotels

Kolkata (Calcutta), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 July 2013

stayed at this place in the first week of june with family.the place was so crowded with some groups and had to wait for half an hour before we could be given a room.the first room given was not cleaned and had torn and stained linen..asked for a room change and there was no hesitation in giving another room but the condition of the room was no better.the buffet breakfast was a farce as most of the food items were over by 9 in the morning and they couldnt provide for the crowd which had gathered to have breakfast!!may be because of the peak season the guys there couldnt manage anything...be it the food,cleanliness or service...the prices are exorbitantly high especially if u ask to be served in the room..

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beevarghese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durgapur, India
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 July 2013

If u r planning a trip to Darjeeling this is the worst property in the grade it claims to be. Rooms are stale and need major renovation. The location is not suitable for tourists. The approach is crowded. The only good point id the dining.

Room Tip: Avoid rooms. Try cottages.
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank mfsalok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hubli-Dharwad, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2013

We visited darjeeling in the month of June with very expectation. As we were sterling club member, we choose to book SIlver Oaks Sterling Resort. However the stay was disappointing.

To start with, we were asked to call a day prior to confirm our visit. We keep on calling and were unable to reach them, There was a mobile number which kept on ringing with nobody on the other side receiving it. We reached the resort. It is basically a huge property near ghoom station (7 km from darjeeling, from where you can catch the toy train).

The resort is not that clean . We had a look at the rooms. The mats were dirty with smell around. We requested to change the room. The other room turned out to be similar. Finally we settled, though unhappy with the rooms. The rooms are spacious but interior very bad ( walls dirty, mat looked very old and faded).Geyser were not working. The service was average with noone really wanting to help us out.

The only good thing was the recreation rooms with sports like tt, carrom , chess etc. Otherwise it is not worth a visit.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank alchemist8105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Darjeeling - Khush Alaya, A Sterling Holidays Resort, responded to this review, 25 September 2013
Dear Sir/Madam,

Greetings from Sterling Holidays! We understand that you were dissatisfied with your stay. Please be assured all the necessary steps are being taken to address the issues highlighted by you. We are scheduled to begin renovation at our Darjeeling resort soon and we are sure that the next time you visit, you will see the change!

We would also like to share with you that we are in the process of substantially renovating and upgrading all our resorts. We expect to complete the renovation over the next 2 years. To date, we have completed the renovation of 3 of our resorts (Kodai – By The Lake, Ooty – Fern Hill and Munnar – Terrace Greens). We are simultaneously undertaking renovation of accommodation across all our other resorts in phases.

Thank you for taking the time to give us your feedback. We sincerely hope you will visit us again and give us an opportunity to serve you better.

Sincerely,
The Sterling Holidays Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hubli-Dharwad, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2013

Huge property not well managed.. Too dirty property..
Geasers also dont work in some rooms.. The apartment rooms are at a place that smells too bad.. The sterling call centre people explain u something and wen u go there u get something else. All n all- Bad experience

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chetan_monty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Darjeeling - Khush Alaya, A Sterling Holidays Resort, responded to this review, 25 September 2013
Dear Sir/Madam,

Greetings from Sterling Holidays! We are concerned about your recent experience at our Darjeeling resort.

We would like to share with you that we are in the process of substantially renovating and upgrading all our resorts. We expect to complete the renovation over the next 2 years. To date, we have completed the renovation of 3 of our resorts (Kodai – By The Lake, Ooty – Fern Hill and Munnar – Terrace Greens). We are simultaneously undertaking renovation of accommodation across our resorts in phases. Our Darjeeling resort will be going under renovation in the near future.

We hope you will give us the opportunity to showcase that Sterling Holidays is committed to delivering the best holiday experience.

Thank you for taking the time to give us your feedback. We sincerely hope you will visit us again and give us an opportunity to serve you better.

Sincerely,
The Sterling Holidays Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi, Delhi, India
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 June 2013

I stayed with my Wife and Kid in the 3rd week of June in a deluxe suite. The stay was terrible because of following reasons:

1. No hygiene is maintained in rooms, beds, bathrooms, balcony etc. We never felt we were living in a deluxe suite. Pretty ordinary rooms.
2. Old furnitures as if it is going to break.
3. The bedding was horrible. It was as if we were sleeping on a floor. We requested for a layer of bedding, however, it was conveyed that it will be chargeable. Not sure why.
4. The swings, see-saw etc in the Kids play area were rusted. It seems no maintenance was done since long time.

The only plus point about this property is the View of Kanchenjunga from this resort which is awesome.

Room Tip: Choose rooms near Kanchenjunga view point. It has got good views. However, the room was shabby and i...
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HarishG1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SterlingHolidays, Owner at Darjeeling - Khush Alaya, A Sterling Holidays Resort, responded to this review, 27 September 2013
Dear Sir,

Greetings from Sterling Holidays!

We have noted all your various concerns during your stay at Darjeeling – Silver Oaks .

In this connection, we would like to share with you that Sterling is in the process of renovating all its resorts. Currently 3 of our resorts have been completely renovated and transformed to high standards. These resorts are Kodai – By The Lake, Munnar – Terrace Greens and Ooty – Fern Hill. We have also completed refurbishing and renovation of a significant number of rooms across our other resorts. Work in our Darjeeling resort is scheduled to start soon and we hope to complete the renovation and upgradation of all rooms in phases.
We hope that you will visit us again and give us an opportunity to showcase our commitment to delivering memorable holidays in aesthetic and comfortable resorts.

We deeply value your feedback and want to thank you for taking the time out to let us know your views.

Sincerely,
The Sterling Holidays Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Darjeeling - Khush Alaya, A Sterling Holidays Resort

Property: Darjeeling - Khush Alaya, A Sterling Holidays Resort
Address: Ghoom Monastery Road | Ghoom, Darjeeling 734102, India
Region: India > West Bengal > Darjeeling District > Darjeeling
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
Ranked #15 of 97 Hotels in Darjeeling
Price Range (Based on Average Rates): £
Hotel Class:4 star — Darjeeling - Khush Alaya, A Sterling Holidays Resort 4*
Number of rooms: 103
Official Description (provided by the hotel):
Turn left on the Old Monastery road from Ghoom station, and you come upon sloping roofs and curving stairways that define the mystique of Darjeeling-Khush Alaya. Modern comfort at the resort is steeped in the tranquility of the surrounding mountains enhancing the charm of this lovely town. ... more   less 
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